Golf Galaxy

Category:	Sporting Goods Store
Address:	6650 Marie Curie Dr, Elkridge, MD 21075, USA
Phone:	+1 410-872-8637
Site:	stores.golfgalaxy.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 34

Reviews 5

A Private User

Dont know where to start. I wanted to buy this Taylor Made putter as a gift but I found some paint chips and scuff marks on the head so I asked for a new one in bag if they have it. The response by Richard was, "What do you mean? That is new." I then told him there are some blemishes on the head and Id want a new one if they have because its going to be a gift. Then he rolled his eyes and said, "Ill go look in the back." And as he walked by he said, "may be they shouldnt have let people putt them." He later came out and told me that they only have belly putters in the back. So I told him never mind, and put the putter back. Strike One. I let it go. Then we went on to the back and waited to demo the new RBZ driver and 3 wood. My friend asked for left-hand glove (therere only right-hand gloves available.) Another sales rep (who I later found out was the floor manager) was finishing up with another customer, told us hed go grab a glove for my friend. Then this Richard stepped in again and asked my friend to start hitting. We then told him were waiting for a glove. Richard then went on about how they had so many gloves but people were walking out with them. My friend then told him that its not "our problems." Then he threw his hands in the air and rolled his eyes(really!) and told us we should then go buy a glove. Strike Two. I stepped in a asked him whats with his attitude? "Are you doing us a favor?" He replied, "yes!" Thats when I went to the front and grabbed the mangager. We came back and I started raising my voice. Richard said that Ive been having this attitude since I walked into the store and asked for a new putter. I said," Im a customer and looking to buy a new putter, I have no right asking for a new one?" He said "no, the putter is new and you putted it." How would you take it if you were me? What was he implying? I scrathed the damn putter? I told him to F off and told him he didnt have to be a Dhead. The manager asked me to calm down as Josh was steping in and take over with the demo. After a few minutes, the manager offered to give me a discount for the putter but I told him I wasnt looking for a discount. I wanted to buy the putter as a gift. We ended up buying a driver, a three wood and a rescue given that Josh and the manager was cool. But this Richard guy I tell you.Theyre only runnig off customers if they keep this guy around. Dont take my word for it. Go in and see for yourself. This was one unbelievably shocking golf buying experience, ever.

Jonathan Abellano

This was about my experience 4-5 years ago. Came in looking to try a set of some Taylormade irons. Spent about 15-20 minutes waiting to be helped and not one person came through. Finally one of the salesman in the back asked me what I wanted. Told him that I wanted to try and hit an iron on the demo bay. Looked at me like I was inconveniencing him and huffed and grabbed the demo iron, didnt ask what flex I wanted, and said "hit a couple but dont stay there too long, this isnt a driving range". I should have left then and there but I really wanted to try the TM irons and see if it works for me. Hit a couple of shots and liked them but not the stock shaft. Asked about changing shafts or trying out a different one and the salesman said "thats all I have, do you want to buy or not". At that point I just shook my head and left cause I was ready to cuss him out. Poorest customer service I experienced in a golf store. I heard through some friends that the old staff has pretty much left and a new staff is in place so Ill give this place another shot. Not sure if the rude salesman still works there but if he does, then steer clear and go to another location or golf shop. I usually go to the Rockville location, much more relaxed and friendly staff in my opinion.

B Flinch

After reading some of the other reviews, I have to include one about the golf pro at Columbias Golf Galaxy...Steve Creamer. Steves a great golf teacher who has really helped my game. Many PGA pros that I have worked with have an attitude about things for some reason, but Steve doesnt. He is interested in helping you play better. As a teacher myself, I can say that Steve uses good sequencing and delivers information in a simple and thoughtful manner. Only great things to say about Steve! The three stars on my review reflect both a great teacher and also corroborate the other reviews about customer service. Its pretty much the worst here. No matter when I stop by, no matter who is working, I always manage to feel dismissed by employees at this location. I have no specifics or names, but its a general feeling of being in this store. If youre looking for a good experience at Golf Galaxy in buying clubs, you really need to take the trip up to the Towson store. Mark (the manager) and his entire staff up there is awesome and really takes care of you. Its well worth the drive!

A Private User

I bought some irons from there a year and a half ago which was an alright experience. They also have a pretty good turn around and pricing on club repairs/regripping and such. The reason I am giving them a bad rating is because ever since I bought the irons I have been treated by sales staff like I am wasting their time, and am a complete idiot (basically bad customer service)... which honestly I dont get. I dont think they are commission based, I am a knowledgeable customer, and no chump on the course. I worked retail sales for a couple year I understand how its easy to become completely disenchanted with a bunch of beginners coming in the store and just wasting everyones time, but its all part of the job. Anyway I started going to Dicks (which I know bought Golf Galaxy), and Edwin Watts over at the Mall In Columbia. Sorry Golf Galaxy I spent a lot of money with you guys I just finally had enough.

A Private User

Wasnt impressed and didnt spend any money. No one seemed interested in engaging me while I was there. I did have two employees who said one line sales offers for products I was standing near. But it was like a drive by sales technique; which was kind of weird. Overall, I didnt get the feeling that anyone wanted to be there and they certainly werent interested in making sales. I appreciate being left alone to browse; however, I never told anyone that is what I was doing. Although, if they wouldve asked; I was there to learn more about their club fitting and repair services. Id like to tweak my current clubs to see if my game improves and if that doesnt work Ill need to get into a new set that fits. Ill keep looking for a place that is a bit more interested in the customer and the staff is excited to talk about golf.