Verizon Wireless

Category:	Cell Phone Store
Address:	10700 York Rd, Cockeysville, MD 21030, USA
Phone:	+1 443-948-6660
Site:	thewirelesscenter.com
Rating:	4.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 1

Reviews 21

Brittany Bertazon

Even after executing the upmost patience and understanding, my experience was a total miss. My father and I went early to get ahead of the line on New Years Eve to purchase a new phone. There were two associates working. One was tending to the only family in the building and the other, Jim, came over to assist us. Despite his pitiful and mildly inappropriate jokes, Jim got us slowly going on the new phone (45 minutes and we were one of two people in the entire store). Time was running long but everything was fine until he just left the store in the middle of our transaction. He left right before the phone was finished being programmed. Jim turned us over to another sales associate named Amar. Amar was extremely kind and genuinely tried to pick up where Jim left off. HOWEVER..after we had already left the store and returned home, I realized my phone would not make or receive calls. It turns out that the phone was never activated. THEY DIDNT EVEN BOTHER TO VERIFY IF THE PHONE WORKED! So I had to go all the way back to the store, and wait behind everyone in the line that I initially tried to avoid and watch them try to figure it out. I just sat there and never said a word because honestly I was pretty annoyed and had somewhere to be. We first walked into the store just before 11am, and didnt leave until 1pm. Waste of the valuable time I have when I am home for the holidays.

Christopher Martin

Excellent customer service. I came in when my phone wouldnt turn on and I needed a new one. I didnt have any of my information and had to wait on hold with Verizon Customer Support (They were backed up from the iphone 7 launch). Amar waited on the line with me. He showed extreme care and patience. While we waited he went through the options available with me and made sure I was taken care of while we waited. I really appreciate the time he took. He showed unbelievable customer service to me. Thank you.

Jody Sanfilippo

Customer service was excellent ! I needed to purchase a new smart phone, and believe me Im not very smart when it comes to these devices. Amar and Mohamad were more then helpful, explaining everything I would ever need to know about my phone . Thanks guys for a truly wonderful phone buying experience !

Lori Sappington

Horrible customer service. I purchased a life case here for $70 and used it for 2 1/2 days. Didnt like it. Tried to return it. Said there are minor scratches on the plastic and they wont return it even though when i purchased they said i could return. Will never come here again.

Jackie Johnson

My son and I have been given 5 ++++ star service from Fahiem every time we come in. He even followed up with me to make sure everything was set up correctly. Thanks to him, we had wifi on our tablet for the drive all the way to Montana! Thanks Fahiem!

Robert Gurevich

Amar waited on us and was extremely helpful & patient. He believes in full disclosure, explaining charges that other salesmen have neglected to mention in the past. He even offered to set up the Bluetooth in my car! Customer service is beyond compare.

Lexi Urell

Incredibly helpful guys that just want to make customers as happy as they can - and they do! I love Amar, he is literally the best Verizon employee I have ever met. Even after I moved into Baltimore, Ill drive up to Cockeysville to be helped here.

Chuck Jones

Best customer service from a team that truly cares about the customer. Amar explained to me all of my options and steered me in the right direction. Ill never be going to any other Verizon store again. Thanks again Amar!

Cyndi Schwartz

The guys working at this Verizon store are awesome! So helpful and not pushy. Very friendly and made everything very easy upgrading our phones. Will be going back for our next upgrades.

Fernando Morales

Great Service Fahim explained everything i needed to know and Jim was great. I didnt have to wait to be helped and they were both very welcoming.

Tiffaney Watts

There was no wait. The gentleman working there explain all the necessary instructions that I need and I was done in about 5 minutes.

Jesse Reese

Out of three Verizon stores I went to today these guys were the only ones to help me out. Really nice and really helpful. Thanks!

heather harris

No wait time and they answered all my questions and took time to help me. A very pleasant experience, 5 star!!

Veronica Staymates

Awesome service. The manager Jim took time to be sure all was transferred. Very happy.

Kim Emery

Jim was great, the place very clean and all were very professional