GoWireless Verizon Authorized Retailer

Reviews 21

A

A Private User

I was a customer of the corp. store down the street .Thought i would try something differant very bad choose .I went in and the sales person was with a customer no big deal . He never said anything to me "like i will be right with you or anything like that.After 20-30 min customer finally left and he said how can i help you. Began to show me data type phones told sales person that i was not interested .They are very pushy on text plans, phone insur. , and anything else to up sell me . I noticed that the pricing was alot more after i got home . I am still in the market for a new phone. I would not rec. this store to a enemy. I wish there was more good stores out there for verizon customers...

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greg marlow

By far, my experience at the Go wireless location in Cokeysville, MD has been the single worst shopping experience of my life. The employee was rude, attempted to con us on multiple occasions, and lied several times in order to make a sale. When we attempted to return a device that was still within the 14 day return period, they told us their systems were not working so they couldnt generate return codes. They did this several times in order to postpone the return past the 14 day return period. But the most troubling issue was the blatant dishonesty every step of the way. They will tell you anything to make a sale, and when you attempt to hold them to their word they will back-peddle.

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Shannon Witherow

I went in to pay my bill, my presence was obviously a distraction to whatever the worker was doing, someone else came in and he immediately gave his attention to that person, and then when he supposedly processed my payment, I could tell he really didnt process it. I know he didnt because I didnt receive a confirmation email or text I normally would. I didnt even press it because I knew he just didnt care that I was there. I wish I had gotten his name, but he is a terrible employee.

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Mary Jo Countess

I think the reps are terrific, and please keep them here. because of them, I will always use Verizon, and please let them in this area, for they are the best people I have dealt with, and I would like to continue.doing business with them. Please, grant my request, for I really want them in this area. As I said before, they are the best, and they are definitely an asset to your company They represent you well, with their kindness, and professionalism. Thank you. Mary Jo Countesd

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Amanda Forwood

David Myers did an excellent job setting up my iPhone I drove all the way from Dundalk because I knew I would get good service and hes the only phone representative that I will use. David is extremely knowledgeable and understands a lot of the technical aspects of the phones but he is also very personable and makes the customer feel very relaxed.. I found over the years that many phone reps can be condescending with their knowledge and make the customer feel uncomfortable.

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Ellen Eiker

Keisha was exceptional! I will tell all of my friends and family to go to her for assistance whenever they want a new phone or if they need help with their phone. She was extremely knowledgeable and very thorough going over the phone and plan details. I appreciate her patience and honesty during my decision making on what phone to upgrade to. She made the process stress-free and fun! Thank you for such an amazing experience! I will definitely be back.

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Wendy Seibert

Went in right before closing with 2 damaged devices and Christine stayed and helped us with getting a replacement for the one device that we had the protection plan for. She offered to set it up for us when the replacement arrives. She also helped us with purchasing a new phone. She was great- very knowledgable and courteous!! This will definitely be my go to Verizon store.

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Dan Hardesty

Mark and Alex....What a team! Had problems with a new phone the day after a phone switch AT ANOTHER STORE not near my residence. Alex and Mark were welcoming and gracious when I arrived needing help. They were extraordinarily knowledgable and generous with there time and solved problem after problem. Totally exceeded my expectations. This will be my Verizon from now on.

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Marge Thompson

I wish to highly recommend you acknowledge your go wireless employee Brett Atkinson. He has spent hours with me getting a new home and transferring the information. He is very patient and explanatory. Bret is an asset to your company I will highly recommend him to friends.

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Raine Bode

We had a wonderful experience with Jimar very knowledgeable and very great service and will be bringing my mother back to this store thanks so much for the great customer service and need to have more people like him work for verizon not to many people give great customer service

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Adanna Agbo

Oh you dont even understand. They are AWESOME!!! James was the best. I had a problem with a Corporate Verizon office, but he was able to fix it. God bless him. He took his time, he helped me, he called me back and we were able to resolve the issue. Im so happy right now!

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Alison Donlon

This place is great a gift from God that the representative jimar was really helpful I thought my phone was broken but he helped me fixed it thank you so much ... He is such a angel of mercy you are very fortunate to have a representative so helpful

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Carrol Celentano

I had an extremely positive visit at the Verizon store with Michael Atkinson recently. He was very patient, kind, and professional. He freely gave of his time and was exceedingly knowledgeable of your products. He is an asset to your company.

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Kathy Grayson

Steven was very helpful. He was patient explaining details over and over to me until I got it. He represented Verizon very well and knew his products. I wish he were at this location all the time. Thank you, Steven. Kathy Grayson

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Michelle Canapp

I came in with not enough memory left on on my galaxy note. Charlie O. Was very knowledgeable and courteous. He figured out a way for me to move some pics around and Im all set. Thanks for! Will come back here for sure!

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Fee Hughes

jamar one of the most impressive sales people I have ever encountered ! He showed remarkable patience not only with me but with customers who were ahead of me. Verizon wireless is lucky to have him! Florence hughes

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Jon Zemarel

mark was fantastic. He went through the PROCESS from A. _ Z. You are very lucky to have mark and jamar working for you company. Your employee,s are your companies face. They both need a raise. Jon zemarel

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Lindsay Bauman

My sales rep was Holly and she did a great job with showing me different accessory options. All the sales associates were very helpful with helping me decide that kind of phone I wanted to get.

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Bridget Bauersfeld

Helen and Angelica were so helpful with my I phone concerns that the apple store could not help with! This is a great location. Lovely customer service which is hard to come by these days!

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Molly Reed

Alex was extremely helpful - very knowledgeable and willing & able to address any technical issues I had. Dont forget to buy insurance - my phone was stolen and now I wish Id bought it!

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Judith Webb

Tremendous personal help by Jimar. He set up the phone. Told me how to use apps and cloud and set up my Bluetooth on my new phone. I have his card and his invitation to call any time. ;)

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