The UPS Store

Category:	Shipping and Mailing Service
Address:	76 Cranbrook Rd, Cockeysville, MD 21030, USA
Phone:	+1 410-683-1303
Site:	theupsstorelocal.com
Rating:	1.8
Working:	8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 10AM–4PM Closed

Location

Photos 11

Reviews 10

R. Magnum

AVOID THIS STORE IF YOU VALUE WHAT YOURE SHIPPING, YOUR TIME, AND MOST OF ALL, YOUR MONEY! I had to package/ship a large item to California and did not expect it to be cheap, however, when I was quoted $370, just to PACKAGE it, I immediately called the owners bluff. As soon as he realized I wasnt buying it, the price was magically cut in half and for that I was told the item would be bubbled wrapped, the box lined with styrofoam, and packed in peanuts. Then, he told me if would cost $450 to ship! As I said, this was a large package that weighed about 80lbs, but having shipped all kinds of items in the past, this again smelled fishy. When I told him the customer was actually the one paying for the shipping with his UPS account, he quickly changed his tune and said, oh, ok. Later that night, I entered the specs of the package into UPS online and came up with a shipping price just under $200 - OVER HALF OF WHAT HE QUOTED ME! (the customer said he was only charged about $110 since he has a UPS account). After harping on how important it was to protect the corners of what I was shipping with bubble wrap, which I knee/agreed, I paid about $180 to have them package the item, which he said he would personally do himself and mail out on Thursday (this was on a Tuesday). As I filled out the packaging label I realize there were a lot of boxes he told me not to worry about, however, after reading the instructions, it was very apparent these needed to filled out, which I did despite his instructions. Long story short, by Thursday night the item was still not showing as shipped. I called Friday and was told he did not get a chance to finish packing it and it would go out that day (Friday - a day late). The item did eventually reach its destination and I asked the customer to provide me feedback on how the item was packaged since I made the mistake of not insisting on seeing the item packaged myself. He said overall it was "ok" however, "it would have been better if they wrapped it in bubble wrap instead of just a 1/2" of styrofoam and packing peanuts." As you can imagine, I was shocked to hear this after I was lectured that the bubble wrap was absolutely necessary. Just out of curiosity, I went to another UPS store, with my receipt, and described to them what I shipped, the weight, dimensions, etc, and asked if they would tell me exactly what I paid for at the other store. According to the clerk, I was charged for both "standard" and "custom" packaging, which this was obviously just a custom job, added another $30 to the cost. This place with NEVER get my business ever again and I am amazed they are STILL even in business! Take you package and business elsewhere - hell, even the post office, unless you want to be ripped off.

Carolyn Fowler

Unprofessional - and damaging to UPS reputation. I had made an online appointment for notary services and arrived this afternoon a couple of minutes ahead of the scheduled time with my confirmation number. When I told the very pleasant gentleman at the service desk that I was there for my appointment he told me that the owner is the notary and he would go back and get him. He returned to say the owner had to leave and had said I should "come back tomorrow". I said that I had an appointment and that the documents I needed notarized were time sensitive and needed to me mailed by end-of business today. I then asked if the owner had indeed left and he said no. He went back again and then the owner stepped into the passage next to him - looked at me directly but did not talk to me - and walked away. The by-now embarrassed and apologetic sales person came back and repeated the suggestion that I come back tomorrow or try elsewhere. I said that I would try elsewhere and that I would never set foot in this store again. My only regret is that the salesperson had to be the messenger for such a deeply unprofessional business owner.

James Phelan

*** Bullshit artists, avoid like the plague *** Dropped off a USPS prepaid package at the counter on 04/05 that needed to be taped up. Clerk was taping it up and applying label when I left the store. Check USPS website for tracking this morning and no information showing. Called the UPS Store location and they state it is not there and they have no responsibility for the package as it is USPS, but they take USPS packages for the USPS to pick up. Called USPS and they have no further information on the package as it has not been scanned. Store is no help. If the tracking does not show up in the next 24 hours I am opening an investigation with USPS and also filing a formal complaint with UPS Store corporate. Either USPS is stupid and did not scan the package or an employee stole it. Either way I will get to the bottom of it. I am giving 1 star so I can post this but in reality it should be -100 stars.

dale hampton

Worst experience ever. I made an apt online for notary services for Saturday, i called to check the prices and he tell me that the "guy" isnt I on weekends and that i should try sometime after 12pm during the week when he decides to come in. Mind you I have 2 young kids i was about to drag out of the house for no reason, he was unprofessional and rude and couldnt even give me an apt for Monday because he didnt know hen the "guy" would be there.

Jason Wallace

Service was good. IF YOU HAVE A PACKAGE THAN COULD BE MAILED BY USPS: UPS IS OVERPRICED>> Just mailed (Thursday 9:30am) an 11x13 envelope (.9)lbs. Cost me $15 to arrive by Monday. Got home and checked the rates: USPS quotes $5.50 for priority mail, for Saturday arrival. Wasted $10. There are 2 post offices within 5minutes drive, dont waste your money like I did!

David Fital

The worst UPS store i have ever been to. The guy said I had to wait for him to scan 88 packages before he can scan mine to get my receipt. Thats not right. I was the only one in their and the receipt takes 2 seconds to print. Never going there again. Horribe customer service. The guy was rude as well.

L Coole

Always seal your package yourself, and always ask for a receipt. On two seperate occasions, the clerk offered to tape a package for me. I thought this was wonderful customer service. The packages were returns to Amazon, and postage was prepaid. The problem is neither package ever reached Amazon.

Jeri Dube

This is the worst store on the planet. The woman who was working there on Saturday June 6th was rude, incompetent and just downright mean. Stay away. Stay very far away. Comcast has a deal that if you drop off your equipment there, UPS sends it back to them. I just hope and pray they get it.

NANCY H

Great service, everyone is always helpful.

Sheri Mutreja

Always friendly, knowledable and fast.