CarMax

Category:	Used Car Dealer
Address:	7700 Matapeake Business Dr, Brandywine, MD 20613, USA
Phone:	+1 301-782-2942
Site:	carmax.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–7PM

Location

Photos 100

Reviews 4

Tara Gibbs

Completely awful experience!!! Got my 2006 Toyota Corolla back in November 2013 at CarMax in Brandywine, MD with great mileage and for a great deal, I cannot lie about that! A couple weeks after I got the vehicle I heard rattle noises coming from underneath my car so I tried to contact the service department to get in contact with them about a possible repair since my car was still covered under their 30 day warranty. I called and called several times and left voice mails to get nothing. FINALLY I got into contact with them took my car in it actually needed an alignment and a couple other minor things, but that still did not fix the scratching/rattling noise underneath the car. A couple weeks later it came back even worse- I never ran anything over nor did I ever get any twigs/sticks stuck underneath the car so this was a red flag. After playing phone tag with Car Max I finally was able to get my Corolla back into their shop where then they reassured me once again that there were no issues. *Side note: Sometimes I had to actually stop by the dealerships service department to make a service appointment because I could never get anyone on the phone......terrible! A couple weeks later I called them once again because I knew there was something else wrong with my car-this time I made them give me a rental because I cannot take off work to sit around all day waiting for them to tell me there is nothing wrong with my car when I know, and others know there was something wrong with it. Once again they say nothing is wrong with your vehicle. I was planning on taking them on a test drive so they could understand what I was hearing. Before I had time to schedule that, I was in an accident a couple weeks later and my vehicle was totaled. Thankfully I had GAP coverage insurance (I highly recommend!!!!) so I dont have to pay anything out of pocket. My insurance company told me since I have GAP I needed to contact them to get some paper work straight. I call their 1-800 number knowing that they already have terrible customer service and never return phone calls. My issues now with this company is that I was transferred to 3 different people today just to get the run around back to the operator. Asked for a manager, who seems to never be available, but still just get their voicemail. At this point I am completely upset and fed up with the way this company does their business. I am still waiting to hear back from this company, will be stopping by today to make an official complaint, and also complaining to the BBB for this acct. I will never use this company again for car buying, trading, financing, etc... I do not recommend this company either to anyone else!

Teno Jones

My purchase experience had PROS and CONS!!! The PRO was my salesman DON, he was AWESOME!!! AWESOME!! AWESOME!!! He really was receptive to my desires for the right vehicle. The CON. Unfortunately when I returned to the location to purchase the vehicle it was late in the day and my salesman had left for the day. The gentleman that helped complete the deal was very professional. I told him to make sure my salesman received his DUE CREDIT FOR THE SALE!!!! The vehicle I chose met my basic desires, however it was dark and I didnt get a really good look at the interior. The next day after work(I didnt drive it to work) I returned home and got a good look at the car!!! WOW!!!!!! The interior had to be the filthiest I had ever seen coming directly from the car lot and given to a customer. Keep in mind this is a 2011 Cadillac CTS with very low miles. I quickly drove back to the dealership. I was greeted by the business manager and explained to him the condition of the car. I was so infuriated I simply wanted to return the vehicle. He was very polite and took the keys and asked me to wait for a moment. While waiting two salespeople approached me, a male and female. They inquired about the problem and looked at the car with me. They both agreed the car really needed to be detailed and gave me the reason for the poor job in the first place was because the detail team working the night before were "NEW" really!!! The unprofessional part was stated by the female salesman...she said all that is needed is a good cleaning and that is no reason to return the car!!! She followed that up with this statement: "Did you expect a NEW CAR"!!! I should have walked out the store and left the car there!!! The other salesman stepped in and said I will get someone to clean it up for you even if I have to do it myself. He literally save the sale. SHE WAS COMPLETELY UNPROFESSIONAL AND RUDE. As I was waiting I noticed my salesman was working and I explained the situation to him and he apologized and asked if I wanted to speak to a Manager, I chose not too, but hind site says I should have. This happened about 2 1/2 weeks ago but it still resonates as UNPROFESSIONAL and RUDE!!!!

Regan Woolford

Ok so I actually did not have my car serviced here that is why I am only giving this 3 stars and those are only for Amanda, I spoke with her on the phone (she would get 5 and the service department would get 0 if I could, so we met in the middle). They were not able to get my car in until May 12 and today is April 25. I bought an Audi A4 from this location at the beginning of this year and had a problem this weekend where it would not drive so I had it towed to CarMax for service because when I purchased this car I purchased the CarMax service plan. It would only make sense that I bring it here for repairs right? Well, they cannot even look at my Car until May 12....17 days from now, that does NOT include the actual repair time, that is just for them to LOOK at it.......VERY FRUSTRATING!!!! The bright side.....Amanda at the service department was VERY helpful. She gave me all of the information on my warranty and how I can use other service providers. AAA service in Brandywine was her first recommendation and subsequently they recommended that only an Audi dealership fix it so that did not work out. However, when I called Amanda back and asked how my service plan would work out with the Audi dealership she was very helpful and emailed me the warranty contact information and also told me that my plan would reimburse me up to $100.00 on my tows which I had no idea and would never had known had she told me that. If I had know this to begin with I could have just had to it towed the first time to the Audi dealership instead of paying for 2 separate tows. I think that this location needs more service mechanics, it should NOT take that long to get a car serviced (or even looked at) and they lost my business on this transaction. At least I can give a customer service recommendation for Amanda......get more mechanics CarMax so that I can use your services in the future!!!

LaShonda Horton

The searching and buying part was great! The staff was friendly, I didnt feel pressured like I did at typical car dealerships, and they had a great selection of vehicles to choose from. I also liked the online tools that allowed me to compare various models, etc. However, where I ran into trouble was having a car shipped from another location. I paid the transfer fee and the car had an arrival time of up to 2 weeks. I never received emails to track the status and when I inquired (several times) at the store I was told "oh its a 3rd party company so sometimes they dont scan the vehicle,etc). On the day my car was supposed to arrive I found out it had never been shipped! I found this out by calling the other store myself and the manager told me the car was still sitting on the lot. So they expedited shipping after the holiday weekend and I received the car a week later. I talked to 2 or 3 different managers and they were able to help me solve the problem but no one took ownership of the mistake or offered anything for my trouble. Once I finally received and purchased the car (which I LOVE), I asked to be refunded the transfer fee and the manager agreed. For some reason I couldnt get the refund back on my card that same day so they told me I would receive a check from the corporate office within 10 business days. It has now been 3 weeks and when I called the young lady said " oh it takes about 2-3 weeks" so call us if you havent received it by the end of this week. So overall I love the car, the location and the friendliness of staff, but if theres any type of problem it doesnt seem that theres anyone who takes ownership of the issue and follows through to make sure its resolved.