Cold Stone Creamery

Category:	Ice Cream Shop
Address:	3000 N Rock Rd #100a, Wichita, KS 67226, USA
Phone:	+1 316-636-1857
Site:	coldstonecreamery.com
Rating:	4
Working:	11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–11PM 11AM–11PM 1–9:30PM

Location

Photos 98

Reviews 41

Lauren Swanson

Big disappointment. Cold Stones are usually pretty consistent and have great ice cream and great ice cream cakes. But-- I was pretty disappointed with a cake I recently got. I called ahead and asked about the cakes, there was a cookie dough one already made that she said she would set aside for me. Then I gave her the writing that I wanted on the cake. She said it would be ready for pick-up and time the next day after noon. So I arrive at 12:30, and tell the girl at the counter (Im assuming not the one I spoke with on the phone) and told her I had ordered a cake. Blank stare. After a pause, she starts to apologize and says the person who writes on the cakes wont be in until tomorrow, so I can come back then... kthanksbye! Then this: Me-- well, I still need the cake today. Her-- but... she wont be here until tomorrow. (long pause) Me-- then I guess Ill take it blank. Her-- (as if it had never occurred to her) Oh. Ok. Me-- So, do I get any discount for the writing not being done how I ordered/ by the time I was told it would be...? Her-- No. So thats the story of how I wasted my time calling ahead to order a cake, and wound up paying $47 for a blank cake. Thanks, Coldstone. Crappy customer service at this store.

Kara K

I wanna know why the general manager of this place doesnt do drug testing?? Do you know your staff is high as can be and slower than molasses with a line almost going out the door? My husband ordered and she asked him twice what she put in it lol number one very unprofessional, number two very rude, number three staff was very slow and unorganized!! Three strikes your out!! People deserve good customer service when paying $13 for ice cream!! Do your job General management!!

M Knopf

I took my two oldest kiddos (3&5) here for ice cream tonight after an afternoon at the movies. The server was very friendly and gave the kids samples of a few flavors so they could pick what they wanted. She even added a handful of their "mix-ins" on top of the shake so they could see through the lid that it had the goodies that they wanted inside. It was a nice visual touch that really pleased them.

Brandon Moore

Let me tell you sooo my girlfriend and I read the bad the reviews and decided wed go here to get some ice cream anyways . This guy with glasses a buck 50 smiled at us . Best customer service at ice cream place EVER . Let us try everything and took us his time with us . He looks like a Matt, but Im not sure what his name was , but he was closing the store . Definitely going back next week .

Emma Akinyi Ndungu

I always get ice cream at the N Rock location but today 07/21/16 @ about 1630 the lady working was just rude. The customer service was pathetic. She even argued with fellow employee. Finally, I sit to eat the ice cream and it has hair on it. She did not even apologize. The other employee redid the ice cream and apologized. Poor, poor customer service.

That Guy B

Great location to have some nice and delicious Ice cream on a hot summer treat or a quick spot to grab something sweet. Service is quick, place is clean, and workers are polite and professional. I had no problems every time I came here, positive experience all around.

Jesse Lewis

Terrible service, no name tags, took over 15 mins after ordering to get order.. It aint easy to make me mad but I left that store very mad. The manager looked and acted high. Manager couldnt even refund me my order. Im not happy!! Id put a 0 if i could.

Generic Pie

Never tried it before I dont usually eat much so I came here everything was delicious and classic if I had to complain about something its that they didnt put enough Snickers in my ice cream still amazing

Cathleen Murphy

Great ice cream, okay service. The ice cream I got was way to small for the bowl and I said something to the lady and she acted like I should be happy with what I got. I want what I paid for....

Rachel Mardis

I absolutely love the ice cream here but the staff were very rude, unprofessional, and looked like complete slobs. I cant believe that they are employed here after treating customers like dirt.

Sherster Marie

Cashier was very rude and disrespectful. Would nit acccept a gift card made us pay cash. Couldnt hear the cashier he talked very quite. Did not wear any name tags. Very bad experience.

Shehan Fernandez

Great ice cream, but customer service sucks! We were trying to decide on flavors and the employee kept asking us what do you want? Like several times like she was running out of time.

James Edmonds

No customer greetings, enthusiasm, or professionalism. Ordered the peanut butter ice cream and got the chocolate fudge instead. 20 minutes in line for poor service. Unacceptable.

Ken Kriz

What can you say? Good ice cream, interesting mix-ins. The only bad thing is that the flow of the line isnt great. One can wait a long time for their sugar high.

Brian Campbell

Great amount hut did not mix the kitkat in well at all. Nor did they put a lid on my order. By myself in line and ordered 2 got a have its.

Jamie Ryan

We were new and had no idea what to do. The ladies helped us ever so kindly and my daughter and I each enjoyed a special unique treat.

Eric Crawford

Would give it 5 stars but the service I got there last night was bad and they were rude. Ice cream was just good just a little melted

George W

Amazing ice cream and flavours, painfully slow and apathetic service. 6 people in line and only one of the employees helping people.

Kathleen Naylor

Got to love their ice cream. The store is in a great neighborhood and is clean. The staff are friendly. The ice cream is great.

Khaldoun Barakeh

Love the ice cream , wish the manager could hire more help, always have to wait in line for ever to get service.