Payless ShoeSource Corporate

Reviews 9

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L Hill

I was visiting my relatives and went to the Fairfield Commons store in Beavercreek, Ohio. I have always been happy with Payless stores until this visit. I went into the store and bought $65 worth of shoes. I am signed up with Payless and tried to use a coupon with my purchase, but unfortunately the manager said it was expired. So I purchased them anyway and I left the store. The very next morning, not even 24 hours later, I got a coupon in my email for 15% off a purchase. I still had the merchandise at home not even touched in their boxes. I decided to call the store and asked if I could use the coupon if I returned all of the items and then bought them again. I have done this before and have even had the stores tell me just to bring the receipt without the merchandise, and they would be happy to give me the discount. This manager tells me that "no" that corporate wont let her do this. So then I said...okay... so it is legal to return items, correct? So I told her I would return the items and then I would shop around and hope to find the same items and use the coupon then. She said she would not let me do the purchase that way either. I was like so you would refuse to let me buy shoes in your store? I then told her that this was horrible customer service and that I had never heard of a store turning away business. I said then I will just return everything and NEVER shop at Payless again. She said, and I quote, "That would be totally up to you, mam." WOW...really??? So youd rather lose a $65 and a long-standing customer than just honor my 15% off coupon? I have never heard of a business turning customers away these days. Crazy! If this is the way Payless operates, I will probably be more hesitant buying shoes from them again. Maybe it was just this location. Either way, BUYER BEWARE! Maybe corporate should have a talk to this manager???

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Char S

HORRIBLE customer service and I am pretty sure it is illegal to sell the same shoe twice. I placed an order on 6/28/17, as of today I still have not gotten any communication about why I have not received my order. After a LOT of time spent calling, emailing and trying to find my order, which is not showing up in the history on my account, I found out that the order it was sent back to the warehouse as undeliverable. I said great just contact the warehouse and have them resend it to the correct address listed in my account. They can not do that because instead of contacting me and re-sending the order that I had paid for they put the items back on the shelf and resold them. Customer service promised to call me back on Monday and again today, nothing from them. The only reason I know about the issue is that I have called several times. The emails I have sent have still not been responded to at all. Shoes are no longer available so I can not even reorder them, not to mention getting the great discounted price. I am so unhappy with this company that I have been using for years. They just lost a customer today and I will do my best to spread the word. Horrible customer service and illegal practices.

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Brittney Allen

this is the worst place to order shoes...I made an order on nov 30 for 2 pair boots and have yet to receive them. I contact customer service and informed them I want a refund and to just cancel the order. the lady proceeds to tell me oh the shoes will be there Thursday and that she cant refund my money. I ask for a supervisor and she puts me on hold for 2 mins comes back stating ur just going to have to wait until Thursday. I tell her I want to speak with a sup and I am still holding for sup and it has been now going on 4mins...when I finally get a teamlead by the name of Kathleen S. extension 4045 on the line she gets smart with me and talks over me. When I ask to speak with a manager she tells me there is no manager there. when I then ask to speak with another teamlead she refuses stating she is the only teamlead. this is the worst experience with a company I have every had and I do all my shopping online. this is a warning for all online shoppers. payless is not a place to shop online Buyers be ware!!!!

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A Private User

I MADE A RETURN FOR AN ORDER PURCHASED AND INADVERTENTLY GAVE THE MANAGER THE WRONG CREDIT CARD TO ISSUE A CREDIT BACK. SHE TOOK THE CARD AND ISSUED A CREDIT TO THAT CARD BUT THAT CARD WAS NOT ORIGINALLY CHARGED. UNFORTUNATELY FOR ME THE CARD WAS NOT THE CARD I USED FOR THE ORIGINAL PURCHASE AND BECAUSE OF THAT I CANNOT RECEIVE MY CREDIT OF $45.93 IN A TIMELY MANNER. I HAVE TO WAIT TWO BILLING CYCLES UNTIL PAYLESS COMPUTER SYSTEM FIGURES IT OUT. THIS IS GOING ON SINCE AUGUST 18, 2009 AND NOW I AM TOLD I HAVE TO WAIT UP TO SIXTY-DAYS TO RECEIVE MY MONEY BACK. IT DOES NOT MATTER HOW MANY TIMES YOU SPEAK TO CUSTOMER SERVICE THEY HAVE THEIR POLICY. SO PAYLESS HAS MY MONEY AND WANTS ME TO WAIT UNTIL THEY CAN FIGURE OUT WHAT WENT WRONG IN THE FIRST PLACE. ALL CONSUMERS BEWARE! TERESA WESTAMPTON, NJ

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a dale

In Brampton at the Queen and Airport Store I had the rudest salesperson, Bobby. She told me that she was the manager which was a lie. She told me I was not allowed to keep my receipt upon a return. This is false. She should know she only needs to mark on the receipt that items were returned. Customer Service is a joke. I have had 4 different individuals contact me. They all send a generic letter. Calling them is even worse. They answer in an off shore call centre and one guy actually told me they dont offer customer service. BTW, in the States they filed for bankruptcy in April! Try writing to the CEO - W. Paul Jones.

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Alisa Stevens

I had some online difficulty placing my order online. I called the "customer service" number where I was told I had to go to the store, purchase a gift card, then call back and complete my purchase online. I asked to speak to a CS rep who was very rude. I asked to speak to a supervisor, where I was told that none were available. I asked for a supervisor to call me back, I was told NO. Wow! Unbelievable "customer service"!

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Buck Bazhaw

I would like to comment on the exceptional service of the employees at the store #36 in Tulsa, Oklahoma at 2175 S SHERIDAN RD. TULSA, OK 74129-1001. Your employees, all of them were outstanding. There was not a minute when they were not there to help. Whether it was directly in the store or organizing my purchase in conjunction with sister stores or online. Thank you

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A Private User

buy every thing seperate, then they cant take back a deal by returning the whole receipt then charging the whole price again if you return.... GGrrrrr

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A Private User

seems to me if a person gives a wrong card for a refund transaction, then "heres your sign"

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