The Home Depot

Category:	Home Improvement Store
Address:	9600 Metcalf Ave, Overland Park, KS 66212, USA
Phone:	+1 913-648-7811
Site:	homedepot.com
Rating:	3.5
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 8

A Private User

This Home Depot was so HORRIBLE that I made an account so that I could give this review. I went into this home depot to get 4 pieces of plywood cut. I walked down to the lumber part of the store and asked the guy, his name was Carlos, there for some assistance. He seemed to be high (acted like he just smoked a bowl of weed). I told him that I needed some plywood cut and that I had the dimensions. HE INSISTED THAT HOME DEPOT COULD NOT CUT WOOD!.... after a while of trying to talk to him I gave up. I knew that home depot could cut wood becuase I had had some ply wood cut at a different home depot the day before, AND on top of that THERE WERE 2 SAWS IN THE LUMBER DEPARTMENT!!! I finally found another lumber person, Eric, and tried to get him to help me. This guy was so stupid that he couldnt deal with the concept of a rectangle without my help. It took me AN ENTIRE HOUR to get this IDIOT to cut 2 9"x12" and 2 9"x39.5" pieces. ON TOP OF ALL THAT, both Carlos and Eric were making snotty remarks to me the entire time I spent there, saying things like "Its amazing we are doing this for free" and "we charge fifty cents for every cut we do after 2." THERE MORONS SHOULD BE FIRED! When I checked out of the store I told another worker about my experience, instead of getting me a manager, her answer was "oh well, hes young". Eric was about 20 years old, thats old enough to know what a freaking rectangle is. I will never to this Home Depot ever again. Whoever hires people for that store should also be fired. SAFE YOUR TIME AND MONEY AND GO TO LOWES!!!

Joe Rodell

Had a very poor experience at this particular store. Made the mistake of assuming swamping out batteries that are under warranty for new ones would be a straight forward process. This couldnt be farther from the truth. The return counter associates really fumbled to figure out what to do, first telling me to go back and get new batteries and they would swap them out. After waiting in line again, they figured out that I need to go the the Tool Rental Center to get my issue taken care of. The representative at the tool rental center proceeded to inform me of the process to get new batteries: He had to test them in back to confirm they were indeed defective (makes sense), then I had to fill out a form, and that the new batteries would be shipped to me after he had put in the reorder with Ryobi. I was then informed that because I bought the batteries in a kit, that I had to bring up a drill from said kit and provide the serial number from a working drill! By this time its 2 hours later. Management may need to take a look at the process at replacing product that sell and represent, as well as educating employees on what the process actually is!

Randy Bendrick

Usually have great experiences at Home Depot, not today. Went to the window and door department, requested a quote on an Anderson sliding door. There was no other customer at the service desk nor was the employee working on another quote, but was informed my specs could be taken and emailed to me because there was another customer in front of me. While I agreed to this, the employee took a phone call from another customer, wrote her information, then got back to me. By this time, if the employee had gone to the Anderson website when I first requested pricing, my quote would have been finished. Once we finished up, my phone number was requested in case there were questions as the website was referenced. If we had gotten on the website, we could have answered all the questions while I was sitting there. I have researched the door and know exactly what I want. What should have been a 5 minute interaction will undoubtedly take much longer, and I dont trust that what I receive will be accurate. Well see what I get.

Stacey Rorabaugh

We ordered a new dishwasher recently from Home Depot. When we had it delivered, it had a manufacturers defect. The delivery men said someone would call us in order to get it replaced...it never happened. So I called the store the next evening (within 48 hours) and the store worker said they would have service men out. The service men were the same guys that delivered the dishwasher. They verified again it was broken and said someone would call me. I didnt wait for another no-call experience, so I called the store for an exchange. The store stated that since the service men did not take the dishwasher, they could do nothing and that I would have to call the manufacturer (Maytag.) The lack of communication and process for this was just terrible and frustrating! So keep in mind, if you are having anything delivered and it is broken...right then and there no matter what the representatives say...make them take it back.

Jess Wright

I am super impressed by the 9600 Metcalf Store. David the manager went above and beyond to come out to myu house with a rep fromyellow wood. They spent a lot of time with me explaining to me what was goingon. They appreciated me as a customer. I have not seen customer service like this in a long time. Home Depot has earned a return customer. Also another manager in the store the other day gave me a credit on a item I purchased no questions asked. I never write reviews and often you see more bad than good so I wanted to give a huge shout out. I have worked in customer service before as well as in quality services and they sored big in my book in helping me as a customer. Thank you David Yellow wood and Home Depot.

doug bowles

Home Depot announced last year that it would require a label on plants grown with a family of pesticides accused of killing bees. Yet despite scientific concerns, here is how their label describes the effects: "This plant is protected from problematic aphids, white flies, beetles, mealy bugs, and other unwanted pests by Neonicotinoids." No mention whatsoever of the harmful impact on honeybees, butterflies, or other pollinators! Somehow Home Depot has figured out a way to make more money off this terrible outbreak. Tell Home Depot executives that you expect them to be honest in their labeling of bee-killing products!

Gary Fox

The woman that waited on us in the paint department was wonderful. Your inventory system indicated that you had the product but they were not able to locate it. The paint department was getting backed up she could not find the paint she called her supervisor. He looked for several minutes and said oops I dont know what happened do you want me to look at another store. He said the South store has some. Keep in mind this is the same inventory system they told us you had 26 units of this product and now were supposed to believe the same system that was wrong his now right?

Rita Clark

I am a stickler when it comes to needing AUH-mazing customer service! But Ernest Hall at the 135th store in Overland Park exceeded my expectations in every-way possible. I went in to try to find wood for a project I just had to make from a photo I saw on Pinterest! He helped me find my wood (which took well over 20 min because I am picky), he then taught me how to nail it properly so that my tapered nails wouldnt ruin the wood I was buying for my project and even he even cut it for me! Thank you for caring about your job and being fabulous at it!