Office Depot

Category:	Office Supply Store
Address:	10551 Metcalf Ave b, Overland Park, KS 66212, USA
Phone:	+1 913-381-9387
Site:	officedepot.com
Rating:	3.4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 35

Reviews 35

Tamara Cody

I placed an order using the website, which was really easy. I was surprised by the estimate of almost 6 hours to print, but assumed it was a standard time frame. I called the store to see if I would be able to pick it up in 3 hours, and was told no. They couldnt guarantee my 4 single-sided prints could be done by then. I was told by the clerk they have to complete orders for walk-in customers, and will only guarantee online orders by the time given. I used the website chat to attempt to cancel the order, so I can walk in to a different business to get my prints done. They were courteous online, and are working to cancel my order, but it may take to finalize before it is actually canceled and I wont be charged. Online chat was good about giving me reference numbers for the cancellation. Well see how that goes.

Bentley Boo

Awful customer service. I only needed 25 pages printed and cut for my wedding invitations that I had already designed. Kinkos had 200 pages cut and printed for me two days ago and it only took 20 minutes. Unfortunately, I was unable to go back to Kinkos because they were closed. There wasnt a soul in Office Depot besides me, my mom and the other employee sitting on a register on his phone and I was told it would take 24 hours to be done... I said, what if we cut the pages ourselves? And he said he could get it done while we were there... 15 minutes later he still couldnt figure out how to print 1 page. We are definitely taking our business back to Kinkos. Your employees either need to be trained or fired because they dont know how to do their job.

A Private User

Ive purchased quite a bit of merchandise from this store. However I called today about getting an 8.5x11 sheet enlarged to poster size (about 24x33). The man said it would be $25/sheet. Id been in the store previously and talked with someone who said it would be about $6/sheet if I gave them 5 days or so turnaround. When I mentioned this to the guy today, he said it was $25. I called the store in Lawrence, KS, which is about equidistant from my location. The friendly woman there said it would be $0.49/square foot and, if I brought the file in on flash drive so they didnt have to scan it, there wouldnt be any additional charge. So, its about $3/sheet at that store. Amazing. Can you guess where Im going?

Ashley Borker

I send my documents in online and paid for them late one night. The next day, my order was "processing" the entire next day (it was not a holiday, they were open all day). I called mid afternoon to find out why it was taking so long and the employee I talked to answered all my questions with "I dont know." Take in mind, my questions were what is the actual status of my documents, why is it taking so long and will it get done today. When I asked him to find out the answers to my questions he just said "I dont know." I have used other office depots for printing services and they are much more knowledgeable. I dont recommend using this store for printing services.

Ali Jones

Very friendly and helpful. Unfortunately their printer was having some issues and he had to send me to a different Office Depot. I went to the one off Main and although they printed fine, the lady behind the counter was not friendly at all. She wasnt "rude" per say but she definitely didnt make me feel like they valued my business at all.

Trey Hilyard

The service at this location is especially bad. I have been in three times in the past month. Every time, someone has greeted me, asked if I needed help, and promptly told me that I would need to talk to someone else, or they simply pointed toward an aisle. The prices are decent, but the customer service leaves a lot to be desired.

Misty Riley

Very friendly and helpful staff all over the store. Very clean and easy to find exactly what I needed. The cashier was very funny and made sure we were leaving happy. I definitely was and thats why I go to this Office Depot to get my office supplies.

Mike Nguyen

I was searching for legal size hanging expandable folders and could not find them. I would think something like that would be a pretty standard find. Kind of annoying but I will head to another location

Samuel Mitchell

The employees here are always very helpful. I go here for all my office needs. There is not direct access from the main road, so you have to take a street after the store and go around the back

Daniel Beck

Great customer service! The staff was very helpful & helped me load an office chair. But the manufacturer drilled the Bolt in the wrong location on the cushion. The manager replaced it happily.

Scott Nameth

I held a training class in Columbia recently and the staff here helped me at the last minute to print more training material for my Missouri Dealer Educational Seminar. They rock!

Peter Lucas

The service rep was way out his league. Way to long waiting for a print job then the printer broke down. I wasted an hour of my time. Never going back. ...

Tarra Foster

They dont know how to put in my discount card for OfficeMax on my officedepot account for online shopping but siad they could laminate it

Aaron E.

Everything I need for office supplies and a bit more. Sometimes a little overpriced on certain things.

Kimber Pinkerton

Worst customer service and very slow. Any other office Depot would be a better option

Lavern Robinson

Staff was very helpful and offered suggestions for the next printing job.

Sky run

For some reason this guys discount the items better than other locations

Kallie Wolver

Kinda a check out wait but they were friendly and I got what I needed!