Whylie Eye Care Center

Category:	Optician
Address:	1540 Valley W Dr, West Des Moines, IA 50265, USA
Phone:	+1 515-223-8666
Site:	whylies.com
Rating:	2.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed

Location

Photos 3

Reviews 12

Brey H

I originally had a few issues with the service I received from this location and had conveyed them in my original review. Within 15 minutes of posting that review I received a call from Vince Copple, the President/Owner of Whylies to attempt to right those wrongs. I was floored by this show of genuine customer service because its far too rare these days. We were able to get the issues resolved and my glasses came in within the 3-5 day time frame that was originally promised. I picked my glasses up yesterday and feel okay about them. The lenses are much thicker than my previous glasses (although the prescription did not change that much) and then I was expecting even though the salesmen talked me into upgrading to digital polycarbonate lenses that cost an additional $40 beyond my insurance. And also the sides on the frame seem a bit flemsy even though these are Ray Bans which are supposedly such a "high end" name brand. Overall, I absolutely appreciate the customer service I received after the intial complaint, it was very nice to be treated as any paying customer should be treated...with respect. However, the jury is still out as to whether I will return based on the quality of the actual glasses. High scores for customer service though :)

Robert Loutis

went in to get a prescription filled and they messed up the prescription. Got the glasses but the prescription was not filled correctly. Went back into to make the correction. One of the two people that were waiting on me was rude and lied about getting it discounted. This manager or supervisor lied to us and did not want to give us any type of discount for the mistake that they made. We had a useless pair of glasses and now were looking at about a months total wait time to get the glasses we wanted and paid for in the first place. If you make a mistake, apologize and at least offer your customer something for the inconvenience. Not this manager. The employee saved him a headache. He talked his boss into giving us a small discount for all the trouble we had to get a pair of glasses. I seriously doubt I will ever do business with them and I have purchased over 5 pairs of glasses there and have never been treated like a second class citizen before this event. If they had the lowest price in town, I would take their estimate and get the price else where. I do not recommend them any longer and ask that you consider another store. We were treated like trailer park trash from that manager. I wish I had his name because I would call him out.

Nadia Narayan

I have been going to Wiley Eye Center for many years. The doctors are very nice. However, the front desk staff are rude and unhelpful. NOT ONCE have I received appropriate customer service. A couple weeks ago, I was told my contact pick up time would be a week. I didnt hear from them in that week so I called and was told that it would be yet another week before I could pick up my order. I picked up my order yesterday and found that Wiley Eye ordered the WRONG brand of contacts. So I now have to wait even longer. The woman I spoke with was very rude, unwilling to admit fault, and unwilling to apologize. She danced around the issue. I was told to expect a call back today regarding the issue and did not hear from them. Needless to say, as soon as this issue is resolved, Wiley Eye will no longer be receiving my service. I will pass this, as well as previous issues with this company on to family and friends.

M Ras

I will never do business with them again!! My Story: Everytime I try to place contact order they try to require me to get another eye exam. My prescription is suposed to last for a year.... I order 2 week disposables. However, due to my job which includes staring at a computer screen all day I tend to need to change out my contacts more frequently. I usually wear them for 5 days. Which = roughly 25 boxes a year. Whylie tells me that they are 2 week disposables will not let me order more than 12 boxes a year. Of course if pay for another eye exam before the year is up they will let me oder more boxes. Ive been using the same contacts with the same prescription for over 10 years now. They are just trying to milk me for more $ in eye exams!!!!!!!!! This is a problem with the WDSM store. Never had issues with the Ingersoll location. Seems weird one store would have a a different policy.

Jessica Huisinga

Their customer service is horrible. I have seen Dr. Overton in the past and she is great so I added two stars. I just cancelled my upcoming appointment with her because I cant deal with the attitude over the phone from the front desk. They called to inform me my insurance wont cover my upcoming exam, fine. I asked some questions that were answered in a condescending tone like she couldnt wait to get off the phone and move on with her day. I just said cancel my appointment and hung up. I will be going to the Ingersoll location and paying in full out of pocket for my exam. At least they are nice over there and dont treat patients like an annoyance.

Tia Mays

I have been coming to this Whylie for 18 yeard since i was a young girl. The service there now is terrible, awful, and they cant be trusted witb your money. Laura and Dr. Overton are great but after how ive been treated the last couple of years i will not return. Whitney the supposed Whylie Eye Care director was of no assistance either. They take your money and do what they want with it. Terrible terrible terrible.

JOHN R

The staff was professional, polite and respectful. I had my new glasses sooner than the date they were promised. I even managed to break my frames within about 3 months of receiving my new glasses. Wylie was able to order a replacement pair that same day, and had the glasses within 3 business days. I would recommend this location to anyone in need of an exam or new glasses.

Para digm

Sounds like the negatives described this thread are describing the Ingersoll location. Started going to the 35th st location in 05 when the Ingersoll location started going downhill. Nothing negative to report on the 30th st location yet.

Talia Reese

First off this is my second time getting the wrong contacts. Me and my mother were treated like idiots when we tried to explain the issue. Terrible customer service and obviously unqualified workers. I will not be going to Whylie again!!!

Dan Zahn

Great patience with my 12 year old. He was attempting to try contacts and he was very patient and gave him all options to insert them.

A Private User

Broken frames twice within a few weeks. Poor lens quality and placement - would not return!

Jenny May

Very nice and great customer service