Bridal Elegance DSM

Reviews 3

SA

Sarah Timmons

UPDATE: I chose Bridal Elegance over Stacys, Davids, and Bridal Boutique to buy my wedding dress and I am EXTREMELY DISAPPOINTED. Everything went well until the dress arrived. I had an appointment, the atmosphere was laid-back, and Melissa was very nice to work with. The store has a good selection given the shop size, it is well-lit, and they allow you to take pictures. Most dresses are sample sizes (8-16), but there were some smaller sizes and bigger sizes, mostly on the consignment racks, which usually seem to be pretty good deals and are in a lot better shape than the marked down sample dresses at other stores. The best thing was the assistant asked if I just wanted her to pull stuff or if Id like to look around first. She handed me a pile of clips, told me to clip any dresses I wanted to try, and she would come get them and put them in a dressing room for me. Perfect! (I actually never had to clip anything because she was attentive enough to see what I was interested in and grab it as I was going for a clip.) After seeing what I was gravitating towards and listening to my comments, she also pulled a few other dresses she thought I might like and had some good ideas. She also explained that there were some dresses where they could call the company and have them make some minor changes if I didnt like, say, the lace trim on the bottom. When I narrowed it down, she told me that that designer would be having a trunk sale there soon, so I came back and ordered it then for a better price. Marsha was very nice, conversational, attentive, and had some good ideas for me yet didnt make it feel like she was just trying to sell the stuff like they do at other places. Then we had problems. The dress I ordered had an off-color piece of fabric around the midsection, and they ordered the wrong color. Instead of reordering with the correct color, they offered to have the seamstress replace the fabric with any color I wanted. Seemed like a great solution until I went to pick up the dress. After a fitting several weeks before the wedding (midsection was still mostly tacked together with pins), my mother and I were both told that I did not need to come in for a final fitting after that. We both thought this odd, but decided to trust them. When I came to pick up the dress the Tuesday before my wedding, there was a sign on the door saying the seamstress was unavailable until well after my wedding, so I didnt try the dress on then. I tried it on Thursday and discovered MULTIPLE PROBLEMS. There was a weird wrinkle in the chest that I had been assured would be pressed out, the side seams were uneven (we measured), which made me look lopsided; the top wasnt taken in as we had discussed, and there was a yellow-headed pin embedded in the front that I could not remove without cutting something! I was seriously considering wearing my old prom dress instead. It was like the seamstress had minimally tacked things down, taken out most of the pins, and called it good. Panicking the day before my wedding, I took the dress to Fredericks over on 86th, and JD fixed all of those problems. I would not have trusted the Bridal Elegance seamstress with my dress again, even if she had been available. After stopping by the shop several times and making an appointment that they cancelled (and suggested emailing them), I emailed Rhonda explaining the situation and that I thought $285 all told was a bit much to have spent to get a dress that originally fit looking presentable. To summarize her reply: we made all the changes, you should have told us about the problems, we wont give you any sort of refund and sorry it didnt fit. No explanation for the shoddy workmanship. I still cant believe someone who calls herself a professional let a dress go out the door like that. Ill probably update this again when I get this resolved. BOTTOM LINE: Initially promising, but WATCH THEM LIKE A HAWK and DO NOT USE THEIR SEAMSTRESS.

AM

Amber Phipps

BEWARE of this shop! THEY LIE AND LIE AND LIE. If something goes wrong with your dress - you WILL NOT receive a discount, and they WILL NOT inform you of what is going on! I was one of 5 bridesmaids to purchase my bridesmaid dress from this shop by the brides request and was extremely disappointed with the level of service I received. I ordered my dress 6 months prior to the wedding and did not receive the dress until 6 days before the wedding. While accidents happen, the owners and personnel of the shop continued to lie to me and the mother of the bride continuously about the whereabouts of the gown. First they claimed it would be arriving with the rest of the dresses, then it was to arrive a week late. Then it was backordered, then lost. Never admitting fault on their own... we waited and waited. When the dress arrived, it had been ordered two sizes too small, which is shocking considering Bridal Elegance measured me themselves, and I had also lost 10 pounds over the last 6 months. The owner of the shop asked me who did my measurements and was confused about why the dress was so small. After two rounds of alterations due to the dress being too small and then a mistake in sewing, I received my bridesmaid dress two days before the wedding. It still did not fit perfect and seams were messily sewed and threads loose. During the alterations, the owner commented that she would not be charging me, which I thought was appropriate and kind. I thanked her and told her I was very grateful for discount. HOWEVER, when I picked up the dress they told me I owed 180 dollars on the dress. I was floored. When we ordered the dress, we had to pay half of the total. At that time they told me the dress was 144 dollars, so I paid 73.26 (half plus tax). The owner and employee behind the counter could not tell me what had happened,only that I owed them 180. It took 20 minutes of arguing to produce an invoice which proved MORE WRONGDOING on their part. They ORDERED THE WRONG DRESS... VOIDED IT... ORDERED THE RIGHT DRESS WHICH WAS 280 dollars NOT 144 and then charged me for EVERY singly alteration stitch. NEVER did I receive a call about the mistakes or that I would have to pay more due to THEIR clerical error. They were very rude and unwilling to provide me with anything for my trouble. They do not care about their customers as long as they receive a dress by the day of the wedding. They kept telling me, "You have a dress dont you?" The owner, Rhonda, went back on her comment and was only willing to give me 10 dollars off. Nevertheless, I fought til the end and refused to pay anything but the 73.26 I owed them. This store is GREEDY. Their hospitality is a FACADE! If you choose to go here, PREPARE TO BE DECEIVED. If they had only been honest the entire time, informing me of the mishaps, admitting they made a mistake, I would have understood. But they could do no wrong. Outrageous. I am still recovering from being infuriated by their staff.

NI

Nicholas Payne

Im not sure how anyone can rate this place with any stars. Our experience was great up until we decided to go with them. The ladies who work their are also very kind. Unfortunately they work for someone who is cheap and judging by the help wanted sign outside people leave quite often. The issues first started with the level of miscommunication from the employees. No one was on the same page and every time we called in we received a different answer. Finally we learned that they wanted us to get measured for tuxes 5 months in advance which was a bit weird but we went with it. As the wedding approached they didnt get our tuxes in until the Wednesday before the wedding and some of them were delayed until Thursday because there was "not enough room on the truck." By the time my ring bearer was able to try on his tux it was to small... (who knew kids grew...) They also dont know how to measure as my best mans tux was far to large and everyones sleeves were way too long completely covering the cuff. The shoes also came with nasty long frays that thankfully could be trimmed. They were able to get replacements in about 4 hours before the wedding for my ring bearer and best man, but the fit still wasnt great. My now wife also had horrible experiences with buying bridesmaid dresses. She was given the impression that they would all be the same color of navy... Nope... one was almost black and another was almost green. When asking the owner about this, she stated that she always lets people know about possible color differences. This was not communicated to my wife. When looking at alterations they charged almost as much as the dress and a lot of requests were greeted by that sounds really hard. Thankfully we decided to go elsewhere with our alterations and got a great price as reading some of the other reviews here their seamstress doesnt actually know what shes doing. Absolutely terrible customer service. Dont rent tuxes here. The price is good, but unless they have the dress in your size & color at the show already take your business elsewhere.