|Address:||4460 Dodge St, Dubuque, IA 52003, USA|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–7PM 9AM–3PM Closed|
Filled out their finance application online and received an auto responder that stated: "Thank you for your interest in financing your purchase. A member of our staff will be contacting you shortly. At Sindt Motor Sales we pride ourselves on providing superior customer service and a quality product." I waited 2 hours after my online submission for a call or email. Didnt get anything, so I decided to stop in and find out what was going on. Upon walking into the store, I saw several salespeople standing around and chatting but no one bothered to greet me or offer to help. After waiting a few minutes for them to acknowledge me, I finally went up to one of the salespeople and explained my situation. I was told that they hadnt pulled my application yet and would work on it right away. I was handed a business card with the name Dan Sindt on it, so I assume this was the owner or a partner who I was talking to. He told me it would take a few minutes for them to run my application. I said no problem, I was on my way to lunch with my girlfriend and would check in after lunch. I left with his business card and went to lunch, which took about an hour give or take. On my way back from lunch, I called the store to find out if I could get financing for the motorcycle I wanted. They transferred me three times and had me on hold twice (for about six minutes each time) before I finally got to talk to Dan. Turns out Dan hadnt even started my application and said he would get on it right away. At this point, I was tired of their excuses. If they didnt want to earn my business, I would simply go somewhere else though I would much rather have done business locally. Drove down to Cedar Rapids and got the motorcycle I wanted in less than an hour with great financing terms. All I can say about Sindt Motors is they fall short of superior customer service and do not follow through on what they say they will do. They lost a local buyer and Im sure many more to come if they dont get their act together.
I took my 85 Gold Wing there for a minor engine leak and tune up. I went to the service dept. and explained what I wanted done. The first words out of the service managers mouth were "I dont like working on 1200s" After that it was downhill. He was rude and treated me like I was an idiot. The bike has only 40,000 miles on it but its been pampered. Its beginning to show some age but living on a firefighters pension I cant afford a new one. After he walked away from me a couple of times to get parts prices he came back and told me it didnt need a tune up. Then he told me what was wrong and gave me the cost to fix the oil leak. Again he told me he didnt want to work on it but said if I wanted to leave it he would see what he could do. Then I decided that I dont need or deserve t o be treated that way and left with my bike. I got it fixed at a different place for less then I was quoted (he was wrong about what was causing the leak). Other Honda owners have told me theyve experienced the same treatment. Before this Ive purchased parts there and the parts guys have been great. I just wont ever have my bike repaired there.
Had a breakdown with our 2015 Indian Trike. They picked us up on the street brought both bike and our bike trailor back to their shop. They tried to repair it but found out it made more sense to take it back to Minnesota where we bought it. They drove us to a u-haul rental , loaded the bike and trailor gave us tie-down straps and off we went.Ryan and is staff went way above and beyond in their helpfulness to us . Best experience with a breakdown we have ever had . Thanks Ryan and your staff.
Took my triumph in for servicing and not only did they do all worked asked but they went out of there way and made sure everything on the Bike was correct and found problems that I didnt even know existed on my ride. They even took care of issues free of charge then when the bill came I was pleasantly surprised that it less than quoted... I will definitely come here for all my future work!
What can I say, but Thank You Sindt Motor Sales. My first motorcycle was purchased here in 1964. I am a faithful customer. They have always treated me like family, and everyone I know says the same thing.
Jimmy Worrells Jr
Friendly staff, and beautiful bikes, this is a great dealership. I will update about their service department in a couple weeks after I have services performed on my Speedmaster.
Good prices on all inventory. Great friendly staff all around a great dealership with a relaxed but professional atmosphere.
Ryan got me the best deal on my Triumph. Sales guys are top notch and love talking about bikes.
Great place for motorcycles , buy ,repair, get parts. Great people to work with.
Always polite and knowledgeable.I am never pressured when I buy from them.
Great place to buy a motorcycle. Very helpful. Great service.
Great people to work with. Great service!
Best customer service in the industry!
Sales and service of motorcycles
Great service and nice staff.
love this place...