Hammond Harley-Davidson

Related:	st louis powersports fenton
Category:	Motorcycle Dealer
Address:	1530 SW Railroad Ave, Hammond, LA 70403, USA
Phone:	+1 985-345-8381
Site:	hammondharleydavidson.com
Rating:	4.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM

Location

Photos 100

Reviews 9

Tabatha Fortenberry

I took my 2006 Street Bob in for a fuel leak at my petcock valve. My husband got a phone call from the service department telling him what all needed to be done because of a safety inspection they had done. My husband told them that he knew it needed some things done but all we needed right now was for them to fix my fuel leak, it was suggested by the service dept. that we flush the tank or replace the tank because it had trash in it. My husband told them he didnt want to do any of that, we just needed the leak fixed. We received a voicemail that my bike was ready and to call before we came to pick it up. I called on a Friday to inform the service department Id be in on Saturday or Sunday to get my bike, I even gave them my name so they could identify me by my ticket. We rode my husbands bike 85 miles to pick up my bike. When we went into the service department to let them know that we were there to get my bike, the guy at the service counter asked if we had been told to bring a trailer. We asked why would we need a trailer. We were then told that the tech had not cranked the bike after the the needed parts were replaced, which was a fuel line inside the tank, fuel filter and the petcock valve. The valve wouldnt leak unless the bike is running, so we asked them how they know its fixed if it hadnt been cranked. We had drained the fuel from the tank before it was taken in to the dealership. I asked the guy at the counter was there any gas in it, he said I think I heard some sloshing in the tank so I asked if they had put gas in it because we brought it in empty. Well after a flashlight was gotten from behind the counter, it was discovered there wasnt any gas in the tank. After further inspection from my husband, he discovered RUST in the tank! NOT ONCE during any phone calls to or from the service department did anyone mention anything about rust in my tank!! So we are headed back today to make another 85 mile trip, one way, to TRAILER my bike out of this service department!! HORRIBLE COMMUNICATION on their part! WE WILL NOT BE BACK TO THEIR SERVICE DEPARTMENT due this experience. This was our first and last time to use Hammond Harley Davidson service department!! We also asked to speak with John who is the service dept. manager and after about 20 minutes, we still had not seen him. We never did see him up until the point we left the dealership.

Robert Bruce

After receiving two mailings and three phone calls to invite me to a customer appreciation event last night, (12/08/16), I accepted. In retrospect, I wish that I had not taken the time to drive to town. They had some assorted finger food and sodas. The event was "supposed" to start at 6 PM. After announcing the AMAZING games, (that I think that my five year old grandson thought up), you could play and accumulate "up to" a whopping 50 points, I realized the amount of thought and planning, (or lack of), that went into this. Also, they were offering a HUGE 15% off of everything in the store, (except bikes), which at this time of the year, you can get from any HD dealership online website. When I left at 6:40 PM the event still had not began. An obvious clue to me and others that were there, was that this was a "complete failure" was that I counted 11 other customers besides myself and 16 employees that were visible. Having been in business development & marketing for many years myself, I think that the owner of this dealership should take a serious look at who he has managing this location... very SAD.

Shannon Rucker

Very disappointed. Spent $4,700 replacing seat saddle bags and other work. First day supports for saddle bags fell out and here a few short months late the post that goes thru the rear fender to hold the rear of the seat in place has fallen off. This is one of the things I paid to have fixed. Along with a $1000 to have my fenders repainted. Since my bike is a silver and black 100th anniversary it took 2 months for my fenders to go out be touched up and returned. Just a few short months later that $ is down the drain and my fender needs touched up again. Highly doubt theyll be volunteering to fix it all again on their.

LARRY CONLEY

I strongly recommend Hammond HD sales department. Brian is as honest and straight forward as they come. I purchased a bike from them over a couple other nearby dealers because they gave me a price out the door with financing within 30 minutes of our conversation. Honesty and integrity are two qualities I look for in anyone and everyone I dealt with at this dealership proves to be just that. If you want to be lied to and jerked around go to Hattiesburg Cycle they are hands down the biggest lying crooks I have ever met. Sincerely, Larry Conley AKA H.O.B.O.

James Beggs

Im a Canadian down for a visit to New Orleans area and over to Texas. I called the Dealer and asked if I could park my truck and trailer there for about 2 weeks. They agreed to do so with no cost. When I was there I had my bike washed and bought a new windshield and my friend had his oils changed at the same time. The service was no less than perfect and the guy in the parts department that looks like a Rock Star did a great job of making sure I got what I wanted. For sure I give this place a 5 star. Thanks again for helping us out. Until next time.

Cory Redditt

I took the motorcycle class they offer to get my insurance rates down, which they waive the fees for all active and separated military personnel as well as all first responders, and the level of knowledge and experience the instructors had and were able to pass onto us was astounding. Would have been worth the money by far. The staff was also amazing. I would and have recommended this class to everyone. They didnt even make too much fun of me for driving a honda lol.

Jared Smith

The service here is awesome! I never have an issue with any of the guys in parts or service. Theyre always on top of their game! And in merchandise the girls are always happy and ready to help me find what I need. Christen is always there and keeps everything real with you when you need to know what would be a good look for a shirt, jacket or helmet. She has helped me pick out gifts and my own gear and Im never disappointed with her suggestions!

Jennifer Gomez

At least 3 times a month either my husband and I are in the store and we always love the atmosphere. But my particular favorite place is motor clothes and with the very helpful/product knowledgeable Christen Harper in this department it always makes me want to come back knowing I will have a good experience dealing with her.

Tammy Kolczynski

Great personnel. We are from Colorado Springs and travel the US working. We stop at all the Harley shops along the way, but this is my favorite shop. The girls in the clothing dept. are great. They have awesome personalities and attitudes. The guys on the floor were friendly and helpful. Not pushy at all.