Walgreens

Reviews 15

KA

Katie Nelson

Im not rating one star because I had to wait awhile. Its inevitable if youre going to a post office or pharmacy, chances are, youll wait a bit. Im rating low due to the lack of organization and customer service of the pharmacy. I came into the store to refill in person rather than refill online like I normally do because my insurance changed January 1, so I knew they would have to re-run it if I filled it online. Got my insurance switched over at the drop-off no problem, and asked how long it would take to fill- because if it was going to take awhile, I would return the next day as I had someone in the car waiting for me. I was told 10 minutes. Great. The line was quite long per usual, so I went to the back of the line thinking 10 minutes would be up by the time I got the front. About 8 minutes passed when I got the front and it was not ready. No problem. They told me to have a seat and they would call my name when it was ready. Name was never called. 10 minutes later... 20 minutes later... 30 minutes later.... close to 40 minutes. They simply continually helped the ever steady line. Others were in the same boat as me- their names never called either. Was I supposed to keep getting in the back of the line? Would they have ever called my name if I didnt become vocal after 40 minutes? Plus, had they just told me from the beginning "were a little busy, it will be at least 30 minutes" I would have left and returned the following day. The kicker of it was- five minutes after I initiated the refill, I received an e-mail from Walgreens on my phone that my prescription was ready to be picked up. It was a solid 30 minutes after that e-mail that it was actually ready for me in person. The whole experience was a huge bummer, as I LOVED the Walgreens pharmacy when I lived in North Liberty. The staff was so friendly and patient. If you were waiting for a refill, a digital board showed your name and the status of your refill- including when it was done and you were not required to go back to the end of the line- they remembered you were waiting longer.

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JO

John -Der Geist- Zensen

I see some of the one star ratings and comments on poor customer service skills. Ive never had a problem with that, the staff has always been incredibly nice to me and, for the most part, quick. Sure, there are times that they get slammed and there tends to be a line, but you need to remember that Ankeny isnt just a town, but rather a town, not with only a majorly growing population, but it is also an interstate town: anytime events happen in the surrounding cities, everyone ends up going through Ankeny, this town will always be a much busier town than what is wrought by the locals; moreover, Ive honestly found that when I go un there, I feel like more than just some customer, I feel like it is a community cornerstone, I xome in, if theyre not busy, well sit there and talk while they work. It is one of the best stores Ive visited in town.

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BW

BW Beeman

Ive used this Walgreens for over a decade, and never had a problem. I find the staff friendly, knowledgeable, and caring. There are times it takes awhile to get the prescription filled, when they are swamped, but even the stores general manager rings up the orders then, showing commitment to customer service. Ive always had them call my name when waiting for an order, never forgetting about me, like one reviewer reports. I suggest viewing Googles charted when they are less busy, and go then if you can. All businesses have that pattern of busier times. Im also sure the pharmacy manager will read these reviews and make improvements, perhaps the North Liberty order progress display? Clearly its the people with the bad expieriences coming to leave Google Reviews, a minority for sure of the actual customer throughput.

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KA

Katherine Adolfs

The only thing I can say positive about this location is that the pharmacy is open 24 hours other than that I will not got back here again due to the lack of respect and rudeness of the pharmacy workers. They outright disrespected me and told me I was wrong after all I did was ask a question. Im sorry but its your job to answer my questions. Management needs to hire a better staff that has higher customer service skills

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RI

Rikku Gustin

Crappy review. Just went to this location, to buy some medicine and some lady has over 30 bottles of the medicine with that she cleaned the self off of the medicine I needed. I complaint to the person on shift and the big black lady that was working at 12am today. The big black lady said if I didnt like it she was going to call the cops on me and I said forget it. She tried to egg me on while I was walking out the store.

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AA

Aaron Staker

Ok the store was just fine, the check out was the problem. In the checkout I bought a product that required identification. I explicitly told the cashier not to scan my ID (target anyone)... she indicated to me that it was "the law". I promptly informed her that she had a right to verify that I was over age but no more. She then proceeded to remove my ID from its housing and scanned it anyway. Infuriating.

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DA

Dale Pawlowski

I have all my prescriptions filled at this Walgreens. Im sure they get busy sometimes but never that big of a deal. I feel they are very accommodating and friendly. They have a code for when the registers get busy so more people come to ring you up. I feel they do a good job reacting to ebb and flow of the amount of customers needing assistance. Im still a regular ...

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JO

Joe Smith

I refill a prescription with the app and even an hour and a half later its not filled. Has happened on several occasions >:[. I have to call my insurance company to fix their screw ups. They are normally very rude and move at a snails pace. Id give it zero stars if I could.

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TY

Tyler Sanders

The worst pharmacy in the world! I have had nothing but problems with this place over and over. DO NOT LET THESE IDIOTS HANDLE YOUR MEDS. THEY WILL MESS YOUR STUFF ALL UP>

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A

A Private User

The Walgreens on North Ankeny Blvd. IS OPEN 24 HOURS. I have gone there several times at strange hours. They have always been friendly and helpful.

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DO

Doug Sassman

They were busy, still friendly and helped me quickly. Pharmacy open 24hrs is great for a workin man with a busy family and life. A+

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A

A Private User

Its a drugstore, but a good one. They are well staffed.

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LO

Lorenzo Garcia

Jerks. Ladies running the register was nice though.

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CA

Cathy Elings-Sysel

Available in an emergency. Never go anywhere else.

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ME

Megan Anderson

Very rude pharmacy staff!!!

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