U.S. Cellular

Category:	Telephone Company
Address:	3418 8th St SW, Altoona, IA 50009, USA
Phone:	+1 515-957-0862
Site:	uscellular.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 12–5PM

Location

Photos 10

Reviews 8

Chris Smythe

Horrible. Brought my phone in cause it was defective and still under warranty. Took a hour came back 2 days later to pick up my replacement like i was told. Only to learn they never orders it and had no record.while ordering a new one again one of the sales associate said that someone amitted to dropping the ball on my order but no apology was given. Ordered a new one which took another hr when the had anothe rproblem and informed me to call them in a couple hrs to see if they got it fixed.they replied in a short text yes it was ordered. So go get tk get it 3 days later wait a hour for it to sync leave store only to try and make several calls and it tell me i was roaming so back to the store for another hour. Finally leave with my new phone and screen saver that the associate promised me would stick down better to phone in a couple hrs. Guess what 2 days later and screen protector they put on still sucks. Overall not impressed with there customer service. To be fair the third wome who helped me was very helpful. The first two obviously didnt care since one forgot all about my order and second one didnt even care enough to appolize for the stores mistake. So maybe be looking somewhere else next time contracts up.

A Private User

I highly recommend this US Cellular store. They have a can do attitude whenever someone needs help. It doesnt matter if I speak to them in person or on the phone...they are ready to help out, give advice, whatever it is... There just arent enough words in the dictionary to describe how great it is to have people like these folks working at US Cellular. They are the reason we renewed our contracts. I have even referred other family and friends to them, convincing them to switch from Sprint. All of them have been pleased with the major difference from that other company to US Cellular. And yes, I used to be a Sprint customer as well. I was never so happy to get away from them and go to US Cellular. And if the folks from US Cellular read this....thanks...give yourselves a pat on your backs for all the great work.

Denise Fick

I recently visited the Altoona store to discuss options for replacing my phone that was not working. It was a long three-hour visit but I feel that the staff went above and beyond for me. This was the second experience Ive had with the staff at this store, when I felt that they went out of their way to help me.

Kristen Moore

I had called ahead and asked questions regarding my desired services. They went above and beyond to answer my questions! Then upon visiting the store, they again were AMAZING! Thank you for everything!!!

Dean Harrell

Very friendly if you find a person that goes that extra mile for you keep that person my rep our sales rep is Tifine she has been there for over 5 years she awesome A+A+A+A+

Kyle H

Great place, always helpful and friendly. Have gone there for the past ten years.

TJ Gregson

Go to the new one next to Hyvee. They are less busy, and ask for Ben.

Altoona Retail

Phone is dead, been here for 2 hours, still havent gotten to me.