Zales - The Diamond Store

Reviews 9

KY

Kyle King

I would have to describe my experience as mixed but overall great. Ordered a pair of really nice earrings for my wife well before Christmas. Received them on Nov 20th and noticed they were not as described with screw on backs, Naomi at this location was very helpful and said they would get them repaired at no cost to me which was fantastic and with no questions asked. All fine and was to get them back within a couple of weeks, plenty of time before Christmas. Well, this did not go as planned (and not the stores fault by any means) but, without the help of the staff and Naomi I dont believe I would have got them in time. Got them back repaired two days before Christmas thankfully. Great customer service and patience, though not the greatest overall experience, definitely would bring my business back to this Zales location in the future.

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edwin correa

My whole first impression of this store and the people are idiots. Sure some of their jewelry is very appealing but, fairly expensive for what its worth, and the workers are worthless. The first person I spoke to didnt know anything and couldnt answer my questions. The other man was unambitious to even attempt to make a sale to me. He answered my questions but put off a vibe like he had better things to attend to than selling anything to me unless I spent 10 grand on the spot. Considering this place... I left and bought my ring at helzbergh diamonds just around the corner where I was graciously assisted with as much time as I needed and much better opportunities and a one of a kind ring I couldnt find anywhere else. Dont shop at zales.

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SH

shannon stacy

We purchased my engagement ring there (which I love) however since I have had my ring I have had to have it repaired twice now. The second time I have waited for over 7 weeks for it to be returned and they still do not have it by the looks of it. Not real happy with the situation and will not purchase anything else from Zales again nor will I recommend Zales to friends or family at this point. On top of that the sales person at the Plainfield location stated that they did not have and pretty much I was on my own because Zales no longer tracks the repairs and it is up to the customer to find out where they jewelry is. ZALES WILL NEVER GET MY BUSINESS EVER IN LIFE AGAIN!!!!!

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Christine Butler

These people are idiots. Twice I have wasted time and gas to go there to get help fixing something and they couldnt help. They dont even have someone there to change a watch battery. How pathetic is that? I just wasted time today to get my ring fixed which was protected by the 100 day guarentee and all they tried to do was sell me on another warranty. Um, I didnt buy the ring, its my engagement ring. The women just stood there like "Duh Duh Duh." and were no help at all. They cant even look up warranty information on their computers which is pointless. I wont be surprised if this store goes out of business because they have idiots working there.

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MI

Mike Hawkins

Was in this past week 07/09/15. Was taken care of by Naomi. She was outstanding, she turned me from a Helzberg customer to a Zales/Naomi customer. She was very personable, and answered all of our questions. We had only went to this location because my wife was buying a ring from a woman who claimed she bought it at Zales. Once it was confirmed we bought it from the woman, and then we made a couple of more purchases from Naomi. It was VERY unfortunate that we learned Naomi was not going to be at this location anymore as she was just temporarily filling in. That is a huge loss for this location, she was very good!!

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Janet P

This store is amazing and their manager is absolutely unbelievable! She was just fabulous at helping us through what could have been a difficult purchase. I will recommend them to anyone.(The Zales at Terre Haute also incredible manager. This company really knows how to treat people)

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Tyler Swift

Worst service ever, not only did a former employee mess up my future mother in laws breast cancer ring but they have promised to have our engagement ring resized and back within a week and failed to do so.

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KA

Kassie Smith

The people are rude at this Zales and my husbands wedding band broke after only a month of wearing it. The piece with diamonds on the ring fell off because it was literally glued on.

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JO

Joseph Watts

Alec and Nikki were friendly and not pushy! I appreciated that

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