Hometown Custom Auto

Reviews 6

FU

Fucky McDucky

Well, the sales rep did a solid job of selling me the car I wanted and I was definitely prepared to pay. I talked with the rep over the phone and informed him that Im a 1099 contractor and as a result would be unable to provide check stubs. He called me back to let me know that was fine and all I would need is six months of bank statements and my down payment. Fast forward to this morning, Im at the dealership at 9:15 with the expectation that after supplying everything he needed that I would be able to drive off in a new car today. We go on the test drive aand we go into the office and the owner comes out and tells me that my bank statements arent going to be good enough and I need to fax a letter from my boss verifying my income and employment dates. So I do all that, he has the information he said he needed within an hour and after an hour of "waiting for an email", he gets on the phone and then tells me that the information he specifically instructed me to give him wasnt going to be enough and that despite having double the down payment his website mentioned and jumping through all the extra hoops he wanted me to jump through that he wasnt going to sell me the car. While I cant say for sure, Ive been a Hoosier all my life and I know Martinsvilles reputation so I cant shake the feeling that all of that had something to do with why I wasnt able to drive off in a car that I have the money for and supplied all of the necessary information for, especially after I had none of these problems when I got my car at a better dealership 20 miles away right after I left.

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JU

Junior Adams

Terrible service, vehicles are junk, and way over priced, I bought a blazer off them, internet price was 4995, I put 1300 down, and Im still end up paying 11000, for a junk vehicle that hasnt run in 5 months, and Ive owned it for 12 months day after I got it I was already having problems with it, I dont recommend anybody going there, and already stopped 3 people from making same mistake I made

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AN

anne marie

Supposedly fixed my door lock, charged over 200.00 to replace with a reconditioned part that never worked right. Said they were ordering a brand new one and never heard from them again. Door still does not work, but they got over 200.00 for a job not done correctly

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JE

Jerry Schaeffer

Hometown Customs has been servicing my vehicle since weve had it. Very friendly staff and very professional. We recently bought a truck from them and it was painless. Id highly recommend if you havent tried them out yet you should. Youll be glad you did.

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MA

Matt Mills

Terrible service way overpriced and they keep your vehicle days longer than a one hour job. Go over your vehicle with a fine tooth come afterwards.

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PH

Phillip Tucker

Great customer service for those that seek to support Martinsville, Indiana local businesses. Thanks Rich and team

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