Category: | Computer Store |
Address: | 8702 Keystone Crossing, Indianapolis, IN 46240, USA |
Phone: | +1 317-814-3740 |
Site: | apple.com |
Rating: | 3 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
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Sara Wolpert
From the get go I was concerned about the process of going to the Apple Store because it is so large, there are so many people and it is so loud. But when most of the year they do the third largest amount of sales and customer care in the world its expected, right? I had went in to the store because the night prior my dog had chewed my phone and killed the display and all touch functions. Upon arrival I had to stand in line for just a few minutes which Im impressed with due to the amount of people in line as well as in the store. I think a thorough check in is needed so that way the associate is already aware of the situation before they even approach you. I will forever be thankful for the diligence of the two techs who helped me today for my first two hours of being at the store. Due to the fact that Sprint had messed up my apple account when switching to the 7 I had forgot my Apple ID password. Well all apple gurus know that to change your password you have to send a text to where else other than your phone. To the gentleman who finally figured it out, I am nothing short of impressed. We attempted hooking it up to a monitor, we tried voice command. We even called apple support and nothing. Eventually he was smart enough to think to initiate a phone call with the code from my iPad. After that smooth sailing! Or so I thought. I was told they would push my device to the front for repair due to my already 2 hour wait. I came back at 6:30 and it still wasnt done. By 7pm I was incredibly frustrated seeing as I had been dealing with this for now four hours. They then tell me after i found another tech that it was finished. But come to find out that they kept receiving error messages and that it could not be fixed and they would be replacing my phone. Normally I would be all for that but my phone is actually autographed and I didnt want to lose it. She then takes my phone to the back again and 10 minutes later I had my phone working perfectly fine and fixed. As she is explaining what happened to me she also told me that for so many inconveniences that apple would be waiving the fee for having my screen replaced. That was above my expectations of being taken care of but for a total of 5 hours in the store it was much appreciated. My only advice to you is to make sure people are introducing themselves to the customers. Through this whole experience I only was told someones name twice (I dealt with 9 people.) I would have loved to mention by name the two gentleman who helped me on the beginning and to the lady upon picking up my device. Even though it was a long and frustrating 5 hours, I am overall pleased with my experience. The level of multitasking in this store is phenomenal. I also greatly appreciated people coming up to me and asking how I was doing while the person I was with walked away because they had seen I had been there so long.
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Audrey Joy
Before I went here I actually had my iPhone 5c worked on by a small shop closer to home. Since they were not able to fix the problem, they wiped the fingerprints from inside and showed me the water sensors on the inside, explaining white means there has been no water in my phone and red meaning there has been water in my phone. The water sensors in my phone were WHITE - indicating no water has been in my phone. Less than two hours later, I drop off my phone at this apple store. I was told that my problem could be fixed in an hour. When I return in an hour I am told that my phone has water damage and the warrant is void. I ask for proof, knowing that the water sensors were white 2 hrs before I dropped off my phone, and within those 2 hrs my phone was never near a drop of water. Fifteen minutes later, I am brought by phone, opened so I can see the RED water sensors. I am aware that having someone other than an apple employee open my phone already voids my warranty. However, since the employee never asked if my phone has been worked on before, I going to assume that the small shop employee did a good enough job to make my phone appear to be in otherwise perfect condition. Either someone made a mistake and tried to cover it up, or he/she purposely tripped the sensor to get me to pay $290 for a replacement. Either way I was lied to and am very displeased with the service in this store. I am sure I am not the first person this has happened to, and I am sure it has happened to someone else, who had followed all the correct procedures and taken their phone directly to the store to be worked on rather than having a non-apple employee attempt to repair it. This fact is what upsets me, not the fact that I did not get the replacement/repair I was expecting, but the fact that someone else much more honest, and apple rule-abiding could have been screwed out of their money out of greed.
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Zeke Allmon
"appt" term applied very loosely. Arrived, waited to speak to someone, anyone as far as customer service. Then was informed that I had to check in with a specific person at the door. Waited in line there. What seemed to be basic processes, took forever. Like the check in process. Took about 3 minutes min for each person in line. At worst, a 1 min process. Fail. So after waiting 20 mins to check in.. (youd think there would be an app for that, or atleast a kiosk) I was told to wait at a table for someone. Then that person guided me back to another table, while I waited on... Another genius. This person, throughout the entire process was the best at multitasking. He gathered Info from several people, while working with others ensuring backups had been done, disabling find my iPhone, etc. Then I was told it would be an hour to 1:15. That was reasonable. It takes 10 minutes to replace a screen but they were busy and they do have to do a series of checks after repair to make sure everything works. So, after 1:30, I returned. Was told that I again had to Check in. Waited in line to do that. After that, waited at a table for my phone for 30 Mins. Then one person had me verify ID, and accept the cost. But I stead of that person accepting payment, I AGAIN, had to WAIT. So, finally someone came that could take my cc payment. I can only imagine the chaos if I had tried to pay with cash. Bottom line: this was one of the most ineffective experiences I have ever experienced. I was absolutely amazed at how terrible this place was organized from the employee / roles perspective.
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Jonathon Cole
Defect iPhone 7 plus within 2 days of receiving it. Nobody at Apple customer service can get this store to answer the phone to check if warranty units are in stock before I waste an hour drive to this location. Oh and did I mention appointments are 4 days out now? How can you expect people to commit time out of work weeks with a known issue your phone reps are admitting is happening to a brand new premium product? So let me take time off to get an appointment to not get my phone fixed and take more time off just to pickup a replacement you didnt have. And when you finally jump through hoops to get a direct way to call the store they sure dont answer. What an absolute joke. Glad I had a POS Android phone to pop my sim card in for the next week until a replacement comes in the mail. Apple wonders why their sales are down? Look right at the stores that ignore the phones like this one. Anyone in customer service and sales know when a person calls it is an opportunity to sell and get them in your store. Samsung you listening? Id gladly trade my Apple watch and iPhone 7 plus replacement for a better customer experience.