CPR Cell Phone Repair Carmel

Reviews 6

AL

Alexander Saldivar

I cracked the screen on my Nexus 4 and investigated my options. Fix it myself: Parts $80 Time: three days to get the part 4 hours labor at least Mail in service: $180 with a year warranty Time: one business week turnaround Cell Phone CPR: $135 with 6 months warranty Time: About a business week. I went with cellphone CPR in Carmel, IN because of the price and location. I paid half upfront and the part was in by the end of the week and I had the repaired phone in my hand by Friday. I immediately noticed that the screen was of greatly a lower quality than the factory one I had come to know. It felt more like a composite polymer than glass and the phone itself was subsequently lighter. Fine I thought, at least the phone works well; this beats buying a new phone. However, as I inspected the screen more I noticed that it did not perfectly fit the phone and or was fitted poorly by the staff. I realized I could get a fingernail between the screen and the phone itself. This looseness was also noticeable when pressing the screen. It gave way a bit. This finally resulted in some disruption to the digitalizer and I promptly took it back. It took them another few days to get another part, about which I asked whether they were happy with the quality thereof to which they replied yes. I told them this fitting issue might be an issue with who supplies their distributor. They expressed confidence in this new piece which they installed. This second screen had the same fitting issues. I could still get a nail between the phone and screen and I noticed that I could not use my phone to browse while I took a call. I took the phone in again to address these issues. They said they could just adjust the sensitivity of my phone to the light that was getting in to the phone since the screen was poorly fitted, as opposed to actually fixing the problem. Eventually they ordered another (3rd) screen and when this arrived I went yet again to get it fixed. I can make calls and use my phone, but now I have white spots on my screen and the screen still is not properly fitted. They ordered another screen (4th), this time from a different industrial batch, but when it came in they concluded that it was as terrible as the previous ones so they ordered yet another, this time finally from a different source or at least I was told (5th). They told me they had the part. I came in and dropped off my phone with an hour left of their work day and came the next day to pick it up. Apparently the person who took the phone in did not leave any written instructions for the following days staff and they were unable to do anything with the phone. It has now taken over a month, eight visits, missed interviews and has still cost me $135. If I were you I would choose another option, perhaps just buy a new phone, try another repair shop, or resign yourself to the cell phone hell that is this institution. Years ago they responded to this review that i will stand by. They could have resolved the situation by giving me a refund. Also, notice that many of these five star reviewers only have one review associated with their account.

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JO

Joseph Matters

I have worked for CPR at the Carmel and Binford locations for the past 3 months. This so called "business" doesnt even deserve any stars. I have never lied more in my entire life working here. I would on a daily basis have to tell customers that we are "still waiting on their part to arrive" which in reality they havent even ordered it yet. CPR uses recycled and refurbished parts from customers that bring their phones in to get fixed. If the customer has a broken screen and the LCD still works, they will ship it over to their Binford location and have Kevin Vickerman refurbish them so they can us it on the next customer. For a good amount of time, this place didnt even have a restroom that I could use, no running water for that matter. They let their so called "managers" drink hard liquor when the clock strikes 5 pm. This is the absolute worst place Ive ever worked at. So, if you would like to have your phone or iPad "fixed" with refurbished and recycled parts, then this is the place to go. If you want quality work done I would suggest that you get that repair done else where. Ive never been paid on time once while working here. They simply do not care about their employees. I have tried to contact Terry Blake numerous times to see if he could give me a reason to why my paycheck was late, but he has never returned on of my calls or emails. This is a slimy and shady company. At least this has taught me how not to run a business. I am truly embarrassed that I had my name affiliated with this company for the past months. Dont waste your time and money at this place.

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RO

Rory Gentry

I had a problem with the speaker on my iPhone- it was constantly cutting out, and I couldnt have a conversation. I went to Verizon, uBreakiFix, and another mobile repair shop- they all said my speaker was going bad and it would cost about $120 to fix it. I happened to see the CPR shop, and decided to stop in for one last opinion. The employee asked me if I had recently updated the operating system, and it turns out that I had done this about a week before. He told me about a glitch in the update, and told me to just do a hard restart on my phone. The problem was instantly fixed. Everyone else wanted to cheat me out of $120, and he fixed it for free. Because of their honesty, I went back when I needed a new battery. They gave me a very fair price, and changed the battery quickly. Ill go back to CPR every time!

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GR

Gregory Alan Fleckenstein

I am not sure why there are negative reviews for this shop. I was having cellular reception issues and was told by other shops that I need a brand new $250 logic board to fix my issue. CPR opened up my phone disconnected the cellular antenna and then plugged it back in and it is working perfectly. In addition, I was charged nothing because they fixed it during the diagnostic part of the repair which is free. I would have 100% have expected to pay the $35 labor charge but did not. They will be receiving all of my electronics repair business from now on. Additionally, I have not seen anything but positive employees. Great experience.

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ER

Erik Piper

These guys are awesome. Ive had them work on a couple of phones and they do a great job in terms of communication, workmanship, and fair pricing. This last time, I sent a phone back to be worked on again because I supplied them a bad replacement battery, and they swapped in another replacement I supplied at no charge after doing quite a bit of diagnostics for me. Ill always make CPR Carmel my first choice when I need a cell phone repair that I cant do myself. Thanks guys!

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KA

Kaila B

have gone to CPR 3 times. the first two times was because I broke my screen took a little long to have the phone back but other then that great. Although the third time I went was because of a faulty part which messed up my phone..I have now only had the phone back two days and it started to crack as it just sat on my desk. also what is the point of a warranty if it doesnt cover anything or even a discount if something happens to the device within the 6 months??

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