Best Buy

Category:	Electronics Store
Address:	1025 Veterans Pkwy, Clarksville, IN 47129, USA
Phone:	+1 812-280-0474
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

Simon Shroud

My printer had been on the fritz as of late. It was still working but the quality was not quite what it had been in the past. I had stocked up on ink to save money a while back so when I went printer shopping, I wanted to buy a printer that used the ink that I had several hundred dollars worth in my office closet. The sales person that I spoke with was very helpful and friendly but it turned out that they did not carry printers that used this ink any longer. He asked what the issue was and I explained my problems. He said that it was an easy fix and told me how to do it myself. When I got home, I did what he suggested and now it doesnt work at all. It will power on but just gives me a host of error messages. I e-mailed customer service from the best buy web site to let them know that they might not want to let sales people give advice like that if it could possibly wreck the product. I received a generic auto response saying that my product was covered under my protection plan. Now, while I do have products covered under best buy protection plans, this is not one of them; in fact, I didnt even get it at best buy. I responded to their auto letter asking them to please read my initial letter because this was a customer service issue, not a technical issue. I received a letter back immediately with another generic response about how they are sorry that I am having trouble with my computer ... ugh ... I contacted them about my printer. So I decided that the cyber way was not the way to go, so I called the store directly and asked to speak with the manager. She was very matter of fact that the sales person did nothing wrong and the advice that was given to me was sound. Apparently, it was just a coincidence that after trying it, my printer completely croaked. I was not looking for a hand out or anything of that nature, I was just trying to suggest that they leave the repair and repair advice to the repair people and the sales to the sales people. I found the manager to be rude, inconsiderate, condescending, and most of all, not interested in keeping my business. It is very safe to say that I will not be shopping at best buy ever again.

Chris Strub

I visited my local Best Buy location today and left with a horrendous taste in my mouth. I brought back a defective Hubmax Portable Charger, in its original packaging, with receipt, purchased Oct. 9. Jake, the Geek Squad employee, calmly explained that the product was out of the stores exchange period, but that I could contact Hubmax to exchange it. I left disappointed, but before driving back to Louisville, decided I should try a conversation with the manager. Jake retrieved the manager on duty, John Pierce, who passively stood by, unpackaging the charger from the box while I explained the situation, and how I need this product for work as a social media content producer. I explained how the battery wasnt functioning out of the USB port, and he curtly replied, saying "thats how you charge the device" -- in fact, the device has wall prongs, and the USB port is used to be able to charge multiple devices at once. When I mentioned that I hoped to get the situation resolved in person and not take it to social media, he slammed the product down in front of me, said "I take that as a threat" and stormed away. I would have been fine with an explanation that he could not exchange the product -- instead, he demonstrated clear disrespect for a lifelong, previously satisfied customer. (For what its worth, Jake was great.) If this is how Best Buy management chooses to treat its customers, I have no further interest in giving them my business, and I suggest you dont, either. Happy Holidays!

mikaela mercer

My husband bought a new Apple Tablet last week and talked to the salesperson about his Surface he wanted to trade in. At that time, the sales person told my husband the approximate trade in value, but said NOTHING about it only being in-store credit. My husband did not have the Surface with him at the time he was purchasing the Tablet; he assumed from the conversation with the salesperson that he would bring his receipt and the Surface in and get the credit back on his debit card, which he used to buy the Tablet. He went today to turn in the Surface and was irritated that he only got in-store credit. Again, he was not told at the time of his Tablet purchase and through the discussion with the salesperson at that time that he would only get in-store credit. If hed have known this, he wouldve gone home and gotten the Surface before purchasing the tablet. I feel like we were ripped off and treated exceedingly unfairly. I would think as big as Best Buy is, they would have better customer service than this. The store where this took place was in Clarksville, IN. I suppose the only thing to do is lick our wounds and know that next time, buyer beware. We just will not ever shop there again if this is how customers are treated (except to use the crappy in-store credit which we now have and must spend OUR money there to get the value back which should have been ours to begin with!)

A B

I bought a chromecast this afternoon and I called Best Buy to speak with someone to help me connect my wifi and hotspot on my Galaxy s6 edge....the tech guy I was speaking to wasnt trying to hear what I had to say, he literally repeated the same thing multiple times. Im a fully functional human being, who knows how to work a cell phone and follow directions. He kept saying to turn on my wifi and hotspot, I did. Then I told him there was a problem because when I try to turn wifi &/or hotspot on, it shuts off the other. They simply wont turn on without turning one off. For a tech guy who works at Best Buy Id think thats easy enough to understand. I would of felt chill and understanding about this Best Buy experience if he would of just been honest about not knowing what the problem was. Maybe he doesnt know much about a galaxy s6 edge and how chromecast works. Nope, instead he had an impudent attitude whos customer service tactic is to repeat the exact same sentence repeatedly while hoping the customer will get mad and hang up and if that doesnt work just hang up the phone and act like it was the customers fault. I hope you have the day you deserve.

Henry Park

Lousy experience. I came in to get a thunderbolt adapter and the electronics guy helped me out. He even showed me the port on one of the display laptops and plugged it in to make sure it was the one. Great! Dun, dun, dunnn. Then the checkout counter... First off, there was already a line of 3 customers with one lane open. When I checked out, the cashier looked like she was checked out too. She acted like she wanted to die or get the hell outta there. Didnt even say hello when I stepped up, just scanned my item and started typing. So I said hello. Still, she had that "uh, I want my paycheck so I can die" look. Then, whats up with the scan your card, check your id, check your card number, ask you 3 questions about best buy on the keypad to continue. Holy cow, let me leave before this girl dies on me. Anyways, I found the Best Buy on Shelbyville Rd in Louisville, KY a much nicer place to go to. Hard to find since its on the side of the building facing the highway, but a much more pleasant experience with faster lanes and everyone wanting to help me.