Firestone Complete Auto Care

Category:	Tire Shop
Address:	375 W Northfield Dr, Brownsburg, IN 46112, USA
Phone:	+1 317-286-2752
Site:	firestonecompleteautocare.com
Rating:	2.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 10

Reviews 9

Mark Fairchild

I went here, frankly, due to being low on cash and having applied for credit with them. Apparently that is their only selling point. After being promised a likely fix by day end for excessive road noise and shaking, it became 24 hours before they even inspected the vehicle and 2.5 days to completion. Rear brakes required special parts they had not anticipated due to my model, and a simple alignment took hours until they gave up unfinished and charged me anyway. They said they would call about extra parts they would have to order and not charge me to realign to beyond those parts (yes, not charge me twice for the unfinished alignment ... how generous), only to call days later and say they just couldnt figure my car out and I needed to go to the dealer (no refund offered). My impossible to figure out car? A Toyota Corolla.... one of the most common cars on the road in the last two decades. I would suggest they were a scam if not so clearly inept. When another mechanic was told about this shortly thereafter, and all he could do is laugh and apologize on behalf of his field.

A Private User

I took my car in for a new vibration sound it was making and check engine light warning. They hooked it up to the computer and said it was misfiring on several cylinders and quoted $400 to do a tune-up which would fix it. They then recommended other unnecessary work (e.g. replace 2 of my 2 YO tires which are fine). I needed it fixed so I agreed to the tuneup only. When I got there they said it would be $500. I asked why and they said the initial inspection added $90 (which I thought was incl in the $400, since $400 is a lot for a tuneup) . They ended up not charging for the inspection, b/c I argued. The "tune-up" included replace 4 plugs, the wires and the rotor and distro cap. No oil change or air filter or anything else. They charged $22 PER sparkplug, $95 for 4 wires. And worse, the problem wasnt fixed. Needless to say I will never return. I took the car to another shop where they fixed the real problem for $170. DONT WASTE YOUR TIME OR MONEY!

Willie Maekit

This place is OK if you need minor service or tires in an emergency. A couple weeks ago, I stopped in here to checkout their deals on tires. Some young lady (Stephanie or Sofia??) tried to help me. She obviously knew nothing about tires. She kept reiterating sales brochure information, but had no real-world facts on their tires. She couldnt even explain the DOT grading on Traction Temperature, and Treadwear. Service fees were also higher, as compared to other local shops (balancing, valve stems, etc.). At the time of this writing, they charge a whopping $85 + shop fees and tax for a 4-wheel car alignment. I decided to get some Bridgstone Turanzas from Walmart, and got an alignment at an indepentant garage for $60 (total). Clearly saved $250 over Firestones best deal! Oh yea...beware of the Chinese low-end tires Firestone now sells!

Lawrence Carver

Update: I went back for an oil change, and not only was it the cheapest price in town for synthetic, but it was finished within 30 minutes which i didnt expect. It was a good experience, I went in knowing the reviews would be bad but they are the only place in town that would price match tires from online dealers. They were selling firestone A/T on their site and I price matched them down 45 dollars per tire (granted I added road hazard for $20 which was higher than some other stores). They looked at my alignment and gave me an honest assessment and while it didnt need it right away I knew it would within a year or so. Other than the wait time slightly longer than expected and waiting room area being small I dont have anything negative to say. Will Definitely be back.

Ann Campen

Fantastic service!!! Our car broke down on the interstate near Brownsburg. We called Firestone and they referred us to a towing company. The employees at Firestone were extremely kind and helpful. They went above and beyond to make us and our dog feel comfortable while we waited to have our car repaired. They even allowed us to store our harp in their facility so that it didnt get ruined while sitting in the car. They found the problem immediately, called around town for the parts, and then fixed our car quickly. The repair costs were reasonable and what we had expected. The mechanic had 20 years experience and diagnosed the problem within a short amount of time.Please dont take the bad reviews seriously. This really is a great place to get your car worked on.

Kevin Marrs

I have been taking both of my trucks there for the last 4 years. I wanted to get some tires installed and was given a 9:00 appt. No problem. was called back 10 minutes later and was told only 2 tires were in stock and could we make it 10:00, no problem. 2 hours later, jeep is still on the lift, I asked for a status update. was told it would be at least another hour. Not wanting to spend my entire Saturday waiting there, I went home. They called me at 5:00 to let me know it was finished. The part that really got me was there was no concern about communicating that there was a problem. I got the impression that I could take it or leave it. Well this is my last time there because dont have to spend my money at Firestone, I can go somewhere else.

Scott Walters

Have used Firestone multiple times in the past and while sometimes slow has always been decently happy with the results. This past time while taking in a flat tire for repair from a different vehicle an employee of Firestone damaged our brand new car while taking it from the trunk, then argued about the fact she caused the damaged even as we witnessed it happen. With multiple attempts to reach a manager and also their corporate office, still have not received a phone call or email back. Terrible customer service, disappointing they do not care enough about their clients to even follow up when there is a complaint. Will never use Firestone again and would warn others of the treatment they may recieve.

Doug Shelton

Purchased new tires and am very happy with them. However...I also had an oil change. I usually only let the dealership do this. The next day my engine light came on on my 2012 GMC. I was told nothing Firestone did would cause this. After a month of trying to determine what was wrong I finally took it to GMC who told me that it was 3 qts low which had caused some minor damage to the engine. They did not find any leaks and it is not burning oil so obviously something went wrong with the firestone oil change. Im betting they did not replace the oil filter as well. I will never take my car there for any kind of mechanical work again.

Gary Gaunnac

I have been a customer for several years and have spent many thousands with them. They have no good communications with customers. The current upnfront staff do not represent Firestone well. Customer is not number pne for them. Long waits and lack of knowledge. Expect to spend alot more in time and dollars. Understaff and Manager is only focussed on pure profit no give and take with customers. How does anoil change cost 55 dollars. Goobers filling station was more efficient on Andy Griffith. Essentially tires and oil changes anything complicated their minds cant understand. Manager could us lessons on manners.