Other World Computing

Category:	Computer Store
Address:	8 Galaxy Way, Woodstock, IL 60098, USA
Phone:	+1 815-338-8685
Site:	macsales.com
Rating:	2.5
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 9AM–4PM Closed

Location

Photos 3

Reviews 4

Jon Thiem

I was an established customer with Other World Commuting and had purchased several products that were reasonably priced and functioned well. I liked the way the firm did business. Then, in 2016, I bought a refurbished Mac computer from them. It did not work. In trying to get it to work, I took it to a Mac repair outfit. By the time the repairman had determined that the computer hardware was defective, the 15 day return period for a full refund was up. It had gone over by a week. I called OWC customer service and asked for a full refund on the defective computer, on the grounds that the computer was obviously a dud. The rep said I could send the computer back and they would repair it, or that I could get a refund with a 15% restocking charge (about $200) taken out of the refund. I didnt want to risk getting another dud from this company, and besides I needed a computer right away for my work. I told them the 15% restocking charge was unfair, given that the computer didnt work and that the 15 day window had been taken up by my having a repair outfit look at the computer (and I had to pay the repair people to do this). I asked OWC to make an exception to their 15 day rule. They adamantly refused. So I sent the dud computer back and ended up having to lose $200 to get a refund. The customer service experience was very unpleasant in that their response was unfair and inflexible. OWC shows little loyalty to return customers, and due to the 15 day rule, it is able to get out of standing fully behind the products it sells, especially defective ones. I will no longer purchase items from OWC (or Mac Sales). They lost a customer. I intend to warn other potential customers. Buyers beware! Note: the fifteen day window for full refund is actually less than fifteen days as it is dated from the issuing of the invoice, and it takes a couple of days to get the item by mail.

Ben G

Terrible customer service. When your OWC fails (and it will fail) they will find a way to make you pay more to replace it. And if you bought it used, they charge you 25% of new price, or over $100 for a "warranty transfer." I will be telling all my friends and all those at the VA in VISN 6 to avoid ever buying from them.

Kristen Johnson

Excellent customer service department that is US based which is a rarity in and of itself and a nice array of product selection. Overall, a great e-store to check out if you are in to refurbished Macs.

Robert Johnson

Great for Mac upgrades