Discount Tire Store - Palatine, IL

Category:	Tire Shop
Address:	1940 N Rand Rd, Palatine, IL 60074, USA
Phone:	+1 847-221-2780
Site:	discounttire.com
Rating:	3.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 68

Reviews 7

Monica B

Stop going anywhere else for your tire needs!!! We have been return customers over 10 years at Discount Tire for our Odyssey van, Land Rover and my husbands BMW. My husband is very particular where we take our cars for service and we have ALWAYS been impressed by their COMPETITIVE PRICES, EXCELLENT SERVICE and long lasting, RELIABLE TIRES. We both put a lot of miles on our vehicles weekly and it is imperative that we have good tires especially in IL winter weather. We have recommended this company to our friends and family for years and we receive good feedback from them too. One time my tire on my minivan was wearing unusually quickly and even though it was some time after the purchase of the tire, they replaced it right there on the spot without a wait or a fee. They truthfully told me that it was a faulty tire from the manufacturer that wore incorrectly. Recently, my Honda minivan that I use for driving around children and for my work had a serious problem while it was there and they were able to completely repair it without any difficulty or hassle. One of the managers there, James, was honest and very polite and helpful at this time. We are very appreciative with the honest and professional manner that they handled everything. My husband and I were so very impressed, I can not stress enough to you how much this company goes above and beyond! Well, all of this really prompted me to write a review and share my experience here with others, it is a joy to write a review for such a great place! This is a genuine respectable and upstanding business. If you are in need of wheel or tire service on your car you should look no further than Discount Tire for honest and professional service.

Denis Bond Anushkevich

Brought my SUV to discount tire in Palatine. After 1hour 45 min one of them came to me and said that cant put the tire back on the rim. ( that is what they usually do to sell new tires ) because I came just for balance and rotation. For that no one takes tires off the rim. And they did. Was explained: you have nail. ( First of all they could ask me if I want it fixed and I would say no. Because never had issue with air leak. ) and when I asked to see it, appears to be nail not through but just on top. removed and there is no hole! But they said they cant put tire back on rim and now They recommend me to buy new tires. Which is for my car almost $1300 4tires. So why do you stuff no one ask you for???!!! I said I want it back same way it was, and they refused to do so. They did put spare tire and wished me great Saturday after 2 hours spent of my weekend time at 5pm when they closed so I cant even go anywhere by Monday. Disgusting smiling money makers try to sell you tires putting you in no way condition refusing put everything back together the way it was. But at first place tire was not supposed to be taken off. It is not a service!!! Now I am stuck and have to buy new tires. I still had 2 year life on them! Will never go here and will tell everybody I know about them! Now I brought this tire to other shop and they told me that last shop ( discount tire ) damaged my tire when took it off! So now discount tire will give me new tire when I explained that. Will wait on it and adjust the review than. Next day they called and said that tire is in. But still I had to pay for another tire to even the tread $258,35. So spent 5 times more and still balancing not done!

Jonathan Gonzalez

So I went in to Discount Tire with a relatively simple job, dismount the tires from my wheels. I was smart enough to take before pictures of my wheels before they went in just be on the safe side and boy Im glad I did. They got me out the door relatively quick, and my wheels were in plastic bags when I left and I was in a rush so I did not get a chance to inspect them. Later on during the day, I checked my wheels and they were chipped. I know it does not sound like a big deal but they are expensive wheels that took a couple months to import from Japan. Not only Im I upset about the experience but Im really disappointed because they all seem like nice people. They are professionals and I do not need to remind them to damage my wheels. On top of that, the manager who billed my charged me for dismounting 19" wheels instead of 18". It may only be like $4 or $5 dollars difference per wheel, but it is very upsetting that they cannot bill or perform the work correctly. They have definitely have lost all my trust and I will not recommend this place to anyone unless it is your absolute last resort.

Crazy Keener

First off I would like to say that I witnessed so many obnoxiously rude people here upset that they had nails in their tires and upset that it was going to take an hour to do the repair for free. I hate people like this. Its a free service that this amazing company does not need to do, but does to keep clients coming back! If you dont want to wait, do it yourself.... But you probably couldnt because youre oblivious to life. Now after waiting for an hour to have my tires rotated and two nails repaired, Im writing this to let people know this shop is top notch! They have great technicians and good customer service. If youre looking for a company that is going to stand behind their products and services... Your search is over.

Jon Lee

Make sure you take pictures of your vehicle BEFORE leaving it with them and then fully inspect your vehicle when you pick it up. We have photos showing our bumper without any damage the night prior when we purchased the vehicle. When we got home from the tire change, my wife took a photo and noticed damage on the front bumper. Now we are fighting with their claims department. We also had chrome valve caps when we dropped it off. They decided to apparently keep them for themselves and not put them on the new tires. Ugh...and days later, the tires seem loud because they did not balance them before putting them on the vehicle. Go elsewhere. We will never shop Discount Tire again.

Rafal Wojtanek

Bunch of idiots. Ive waist 3 hours waiting for service. Finally when one of the workers went out to get my car in, he drove it on hand brake with rear wheels completely locked. I purchased 2 tires and ask them to put them on my front wheels as I have front wheel drive car, but their refuse. They put new tires to the back and old back tires to the front against my request and stated that they cant do it other way. So after spending $300 for a service, I had to switch my tires by myself with -12F outside. Stay away.

Miss Legz

Brought my car here around 1pm for ONE tire replacement. Many people came in after me and were serviced. I was told many times my car was going in next and watched several more cars be pulled in before mine. At 6:30pm my car is finally pulled into the garage! On top of all of this Ive been charged different service fees paying different prices for the exact same tire. When they made price adjustments for my warranty they also adjusted the service fees to cancel the warranty out lol terrible service!!!!!!!!!