A M Lee Jeweler

Category:	Jeweler
Address:	2778 Dundee Rd, Northbrook, IL 60062, USA
Phone:	+1 847-291-1777
Site:	amleejeweler.com
Rating:	4.2
Working:	10AM–5PM 10AM–5PM 10AM–5PM 10AM–7PM 10AM–5PM 10AM–4PM Closed

Location

Photos 14

Reviews 6

July D.

Abusive business, encouraging cheat and defrauding behavior. I am utterly disgusted. As a first time customer to A.M. Lee Jewelers, I stopped in for a battery change and gold battery strap replacement of my Omega watch. The young salesman possessed a sincere attitude of indifference and disparaging behavior which in itself was irritating and raised a flag. After a week with no follow-up I stopped in and was told that a total overhall would cost $300-$400. What? I was stunned. At no point did I request an overhall, nor did I request a replacement gasket, nor did I even remotely request tampering with and breaking the micro-processor. All I requested was a battery and battery strap! I tried to leave immediately but the salesman had torn apart my watch and needed time to put it back together. When I stopped in again to pick up my watch and explained my frustration with the older salesman, he was dismissive and refused to acknowledge my original request and the resulting issue. I tried to explain three times with a total lack of understanding or professionalism. I am thoroughly disgusted that the young salesman took such harsh advantage of me (a potential repeat customer) resulting in a situation that will now cost me hundreds of dollars to fix elsewhere. A simple battery replacement service divulged A.M. Lee Jewelers as a family business that is offensive and will cheat and defraud customers if allowed.

Laura Lee

The Lee family at AM Lee jewelers are fantastic to work with, you cant beat the excellent service anywhere. My family and I have been trusting them with our jewelry for years, not only on repairs and customs designs, but also on purchases of new jewelry. My mother has a favorite ring that she tried to have replicated several times from other jewelers downtown on jewelry lane and it was a failure every time, we took the ring into AM Lee and it was identical. They did such a great job we went back and had the same piece made into a necklace charm since they kept the mold on file, and the price was so reasonable we had two made with different stones. We recently went in to look at diamonds for a custom ring and after reviewing several options Zion recommended the best bang for the buck for size, color, clarity and price. This is a jeweler that stands behind their work and is reasonable priced and will remember your name for the next time you come in, because you will be coming back and sending people you know for years to come.

Eddie Bunzol

An excellent Jeweler! I have always recieved professional craftsmanship with the custom made jewelry. I have refered numerous people to AM Lee Jewelers and they all have had a positive experience. There is no better endorsement of a companies value than having a referal thank me for sending them to this establishment.

Thomas McNeil

Wonderful people! I had my friend bring a clock in for me that has been in the family for years, it had quit running and they offer a repair service for clocks! They also fix watches in the store! In conclusion, clock is fixed and my watch has a new battery! Great store and honest folks

Andy Ziegenhorn

This is a well-run family business that understands how to treat a customer. The staff is knowledgeable, open, and friendly. I received good advice and a great deal.

A Private User

Got my fiancees engagement ring custom made here, small store but great people, great service. Will definitely go back for my and my fiancees wedding bands