Category: | Car Dealer |
Address: | 4710 W Elm St, McHenry, IL 60050, USA |
Phone: | +1 815-331-8353 |
Site: | autooutpostnorth.com |
Rating: | 2.6 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–6PM Closed |
CA
Cameron W
Update: Over the past 3 months and without owning the car a full year Ive had to replace the transmission and, after an inspection, discovered that the car had been in an accident in spite of the Carfax report and dealer saying that the car was in good condition. Im also currently having to reseal the windshield as well as whoever resealed the car after the accident completely botched the job. Original Post: Please save yourself the nightmare and do not purchase a vehicle from Auto Outpost - North. They do not inspect their vehicles before they sell them and the vehicles they have on their lot are of piss poor quality. Its apparent that they simply get their vehicles to a driveable condition after purchasing from an auction and any problem that arises will be yours. In short, it is more than worth your time and money to go to a reputable dealer and spend your hard earned cash to have a quality vehicle than to try and get a bargain from this side-of-the-road lot. I was an idiot to purchase a vehicle from them and one of the biggest mistakes Ive ever made. I paid upwards of $2000+ in additional repairs which include replacing the transfer case twice, replacing the front differential, transmission cooler lines, CV joints, E-Brake, and drive shaft. And the more I drive it, the more repairs have to be made in spite of me purchasing a 2005 Jeep Grand Cherokee with 83,000 miles. I had requested that they help to repair the transfer case both times. The first time I put up about $1300 to replace the transfer case, diff, drive shaft, cooler lines, and e-brake. I had them sign a 90-day warranty for the parts. A month or so later the transfer case was making a grind and thud whenever it was placed into drive... again. I brought it in as they had used the incorrect fluid in the transfer case. I also wanted them to take a look at the howling differential. This time they rebuilt the transfer case but at another $350 and forcing me to sign a form saying that I had to void the warranty prematurely and wouldnt bother looking at the front differential. When I had gotten the vehicle back the grind and thud when the vehicle was placed into drive and the howling from the front under load was still there. Nothing was fixed but at that point there was nothing I could do. The more I look at it, the more is revealed that this car was in an accident in spite of the "clean" Carfax. The radio is not original judging from the different radio IDs from stock. The windshield is delaminating and leaking. The body lines are not uniform (the lines go from wide to narrow indicating an out of alignment replacement or bent body. Its been a learning lesson on what to look out for but a very hard lesson to swallow. Please, dont get yourself into my position. Do your research and avoid this place at all cost.
DA
Dani Lee
These people are the exact reincarnation of the "stab-you-in-the-back" vile conniving car dealership stereotype. Weve had issues with the car we purchased from them the very moment it was driven off the lot. To save time writing the extensive back-and-forth weve had to do and the sketchy agreements made by these "professionals," I will just say that buying this car was the worst decision possible and a great mistake. They claimed to have fixed the numerous expensive issues weve come across but upon getting a second opinion from a certified mechanic, they put in lousy aftermarket incompatible parts, horrible workmanship, the wrong fluid, and weve had to fix the same issues multiple times on separate occasions. Right now, we still owe about 10,000 on the car, and just found out that this car needs a whole new transmission on top of the thousands of dollars weve already spent on repairs, replacement parts, and labor. This is after weve babied the damn thing knowing how issue prone it is. I wish we could say this was just a bad lemon but from reading other reviews it appears there is a pattern. We are incapable of shelling out more money for this seemingly doomed vehicle, and just want other people to be aware that these people arent to be trusted and to shop elsewhere for a vehicle. These people only care about making money, and will phrase things to make you feel like you are getting a great deal and that they are doing you a "favor" by looking into an issue you may have. Also, as I was sitting in the lobby waiting for estimates, I could hear Joe and another employee talking ill of us and making rude remarks about us, completely disrespectful and unprofessional. The more we try to fix the car, the more (bigger) issues come to the surface. Save your money and your sanity, and please go to a reputable dealership
CM
CM Vlogs
Honestly first impressions of the salesman and the vehicle i looked at were promising even knowing its a small dealership that usually is looking for a cheap dollar but at first was nothing like that until i test drove the vehicle. You could definately tell something was definately wrong with the front end. Im not good at diagnostics but i could tell it wasnt good. We get back to the dealership from our drive and i tell him i like the vehicle but theres something wrong with it. First thing he tells me when i tell him that is he says theres "nothing wrong with the vehicle and that he had it inspected. Then i tell him no you did not have it inspected because if it was it wouldnt be making the noise that it was. Then he tells me he will have it inspected and have it fixed before he sells it to me which completely contradicts what he just told me 2 seconds ago. He knew the whole time that the vehicle was in need of major repair and being that i am young thinks i dont understand how little dealers like that work. I wasted my time going there. I would like everyone to be aware of this company thru my personal experience. Stay away from little "shops" like this that look for the easiest way to make a quick dollar. All in all im very disappointed. How could you feel good about yourself for selling a vehicle that is clearly not safe to drive on the road for a price 3 times what the actual retail value is. I hope no one makes this mistake from buying a vehicle from this place.
TO
Tony Schmidt
Without going into a huge rant about these guys which there seems to be the pattern of problems, I will spare you the finer details of these clowns. Just know that if you deal with these people youre not getting a quality used vehicle, read others reviews online with care. This is a small dealership that does not care about customer complaints, that arise when sold vehicle start to crap out. They fall back on the As is warranty making it your problem when the vehicle is dead in your driveway or on the side of the road, citing that you as the buyer were responsible for the vehicle condition before you purchased it which is a joke. All the time taking your money and smiling at you with the stupid look on their face like they dont even understand how vehicles work. Do yourself a favor spend a little bit more time and find a more reputable car dealership that wants your business more than once. And in reading all the reviews online with the chronic pattern of car issues it seems like they dont even care that they sold you a vehicle thats going to crap out less than a week after purchase.