Category: | American Restaurant |
Address: | 5706 Northridge Dr, Gurnee, IL 60031, USA |
Phone: | +1 847-244-1512 |
Site: | locations.crackerbarrel.com |
Rating: | 3.9 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–11PM 6AM–11PM 6AM–10PM |
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Jeff Langguth
We got to Cracker Barrel around 3pm. The waitress took our order within the first 5 mins. It took her 20 mins to bring or drinks. 40 more minutes went by and still no food. A guy at the table next to us with his wife and two kids flagged down the manager and told her that was ridiculous and leaving. He also told her that she didnt know how we havent left yet since we were there longer than them. The manager came over and we explained to her that we were here for an hour and still didnt have our food. She said she would go check for our food. Well 10 minutes later she never came back so we just got up and left. The thing that irritates me most is that not one time did the waitress come to the table after dropping off our drinks to apologize or tell us that there is a delay in the kitchen. We had not eaten all day and were starving. We thought at 3pm that it would not be that busy and we would be served quickly. There was many other tables that either got up and left or were complaining. I went to the same Cracker Barrel in July and were there for 30 mins and no one came to the table to wait on us and again we left. I will never go back there again!!!!
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Elena Fleck
Horrible service.... the wait time to be seeded was almost 45 mins, after being told the wait time was only 20 mins. Then we are at the table and we wait another 25 mins before someone came by for drinks, telling us that our server was backed up and was gonna get us started. It took another 10 minutes for drinks and another 27 minutes before someone came for our food order. Food was served 15 minutes later not all at 1 time and some food was cold all the way through. Plates/menu items were not served complete. Had 3 separate servers to serve. Asked for a manager and it took another 15 minutes before the manager came to talk to us. I have been wanting to eat here for quite some time. But because of the distance I havent been able to. I decided to come and bring my family and our experience was extremely disappointing. Will never make the trip again to this location. Simply horrible!!!!!
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Michael Zimmerman
Used to come here every Sunday when I was in the area. Havent been here for about 2 months until today. Food was extremely subpar (eggs undercooked, hash brown casserole disgustingly greasy, no refills for water). Time from entrance to seating was under 2 minutes. Tine from seating to even being acknowledged by wait staff was 15 minutes, add another 10 minutes to get two coffees and waters and you know the level of service we were going to receive. We had to specifically ask another waitress for our ticket to check out due to Deah C (our waitress) doing such an awful job. Now with summer around this place is packed with parents that cannot control their kids too running around screaming and pounding on stuff. Staff at checkout was subpar and were more worried about their personal conversation about their staff meeting yesterday than helping. I would avoid and will pass from now on.
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Kathy Kunst
If you are looking for a warm meal with comfort food then this is the place for you!! The staff here are very friendly and welcoming. There is a small country store that has items for sale like old time candy, games, holiday decorations, etc. A great place to pass the time if its crowded and you have to wait for a table. Their breakfast menu is extensive, offering the usual omeltes, pancackes, biscuits and gravy, etc. I really like the breakfast casserole and the hash brown casserole. For dinner they have anything from fried chicken, fish, beef, to sandwiches and salads. I really love the large fire place, it is warm and cozy. Every restaurant is the same, so you know what you are getting no matter where you go!
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Val Valenzuela
Updated review: this place is awesome for breakfast. Best french toast I ever had. And the waitress, Naomi, was super attentive and made the meal that much more excellent. My kids loved the place. So Togo needs a little work. But I think if you and your family go there, it will be more fresh. Ordered last night, to go. Sides were kind of dry. Dont know if sitting under warmer did that...But the staff ordering was very nice, people greeting as I came in, wonderful. The corn muffins were not that good, someone forgot to add some sugar. They had interesting store. Will be back for breakfast to check it out then.
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SAFA WARDA
Nothing Gluten free besides common sense things that come naturally that way and they actually have a gluten free menu listing things like eggs, yogurt, bacon and so on. Apparently cracker barrel either thinks there customers are stupid or just doesnt care to keep some bread in the freezer! Service was even worse. It was crazy hot inside food served at seperate times at the table, my scrambled eggs were raw not that my server even cared. Just an overall horrible meal and experience. Im honestly not sure why so many people even go there. Sad just plain sad
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Zach Stoneking
Ive come here time and time again usually in the morning and am always pleased; however, I came at 7:30 and was seated, only to wait 15 minutes before someone finally notices us, gave us our drinks (just some water) and took our order. well after that my girlfriend and I waited another 30 minutes for our food, two salads and biscuits. in this time period three other families were seated, given their drinks, and saved their food. finally we gave up after almost 40 minutes and walked out. very disappointing. will only return for breakfast for now on.
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Dion Snyder
No wait to sit because it was not busy (should have been a clue), however, it was 15 minutes before the waitress even said a word to us (she walked by us three times). Order was placed and then no waitress. Family of 5 sitting starving and we decide to go some where else after 40 minutes. Try to pay for the 2 waters and three sodas and the manager comes out to tell us our order was lost. Thinking the incompetent waitress probably decided she had enough of the place as well. Lone Star here we come!
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Daniel Chavez
TERRIBLE SERVICE...IS THE UNDERSTATEMENT OF THE CENTURY...When we first walked in the hostess said it would be a 10 minute wait because the kitchen was backed up. We were seated immediately, but was not attended to until 15 minutes after the fact. We ordered our beverages,but waited an additional 10 minutes before we received them.I told the waitress 3 separate times that I wanted water,and that took 15 minutes before I got that..This place is not even crowded ...Needles to say the SERVICE is terrible...
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Jay
Hard to be a Cracker Barrel for comfort food and indulging yourself. They do have "healthy" stuff on the menu now. But cmonnnnnn. Fried catfish, cornbread, fries, and double fudge coca-cola cage a la mode? Oh yeah. And breakfast is off the hook - biscuits and gravy, salty bacon. Love it! This Cracker Barrel is hit-or-miss on service. Sometimes its great, like the college student server I had Monday night. Sometimes its a pure s--- show. Service level doesnt seem to matter whether busy or note