Staples

Reviews 10

GE

George Givens

terrible if you are a disabled customer! I am used to young employees not being particularly helpful to people with disabilities who cant do the same things the young people can do, and need some extra help occasionally, but SOME of these employees are unusually hostile to requests for assistance. I assume theyre getting paid to do work, and are not volunteers, but the employees at this store are unusually unhelpful. After using up all my energy walking around trying to find file folders one day about a week ago, I noticed three healthy-looking employees standing around hanging out together. Two girls were guarding the cash registers, but one guy seemed to be just talking to the girls. All I did was ask if one if the three could get me a box of file folders and a box of hanging files explaining I had difficulty walking, couldnt seem to find them where they used to be, and couldnt walk back to the end of the store again. They guy first said he couldnt because he didnt know what color file folders I wanted, instead of suggesting he could ask me, I just told him I didnt care, next, he couldnt do it because he didnt know how many file folders I wanted, I said how about a medium sized box? when I reminded him I needed a box of hanging files, too, I thought he was going to lose it. He couldnt do that, either, because he didnt know how many hanging files I wanted (there might have been some explaining to him of what hanging files are strange for an employee of an office supply company - I think the cash register girls helped to explain.) I said to the guy, who was glaring at me by now, please just bring the smallest box there is. This time, I called in advance, and asked where the file folders are in the store, since Stapes doesnt have aisles, and I was told they are in front of the sign that says Papers. I wasnt familiar with the sign that says Papers, I asked if someone would be willing to bringherea medium-sized box of Manilla file folders to the front desk so I could just pick them up within the hour and not have to wander around or wait (there are no chairs in the front of Staples, and not being able to sit is a problem for some people with severe disabilities. A guy said sure , he could do that, and I arrived w/in an hour but there were no file folders at the front. After waiting for them to arrive, I asked the customer service girl if she could just run my car as a credit so I didnt have to walk around a barricade to the cash register. Cashiers have done that at Trader Joes and other stores - I sid down for a rest then sign a receipt when thy are finihed, and there is no need for putting in a pin. But the Stalples customer service girl said "No I cant do it." I said it was fine with me and other stores do it this way, so why cant you do? She stared at me blankly for a while so I repeated the question. Finally, she said, "I cant do it unless you are here (where the cash register is.) I dont know if this was a passive-aggressive response to me asking someone to bring me file folders, store policy for the treatment of disabled customers or just her. I was parked right outside with my disabled license plate; if they didnt believe me, they could have asked. The employees at Jewel, where I had to stop for a couple of things afterwards, were completely different, as they always are. No matter which Jewel it is, the employees are kind and helpful to people who need a little bit of help loading their groceries in their car or finding an item, even the employees who are 20-something! - the same age as the Staples employees. My children are Millenials and if I ever found out they were treating disabled people like these Staples employees do, wed have words about basic manners. Ill never again spend my money (which is worth the same amount as anybody elses money) at the Staples store on Roosevelt Rd. in Glen Ellyn. There are plenty of other places to buy pens and file folders at a lot better prices at without the employee rudenesss.

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A

A Private User

On November 27th, the day after Thanksgiving I went to the Staples store in Glenn Ellyn at around 6:30 am in the morning to buy a Sony Viao (VGN-NW270F/S) laptop which was on sale for $649.99 (regular price $799.99). When I reached the store, the computer was sold out. The sales representative I talked to mentioned that it is still available on their online web site and said it can be shipped to me with 1 business day shipping. I agreed to buy it and he filled out my order from a store kiosk and I paid $703.60 at the store counter through credit card. On November 30th I received a call from Staples saying they will not fulfill my order because they received several orders. I asked them to reimburse for my loss (I had the option to buy a HP dv4 or Dell Studio laptop, also on sale at the Staples store with $150 off regular price for $599.99 each and were in-stock when I went to the store on November 30th). They refused to make up for my loss (i.e. $150 discount amount) in any fashion and just offered a plain apology. When I bought the computer, I was never told about the possibility of it not being fulfilled due to unavailability or any other reason. I dont understand how a company like Staples can walk away from a standard purchase contract after accepting a payment and have the customer suffer with the opportunity cost. This is a very unfair trade practice.

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GO

Private User

The store was clean, well organized, and had an inviting vibe to it. The employees were all very professional and helpful. In particular, the employee by the name of Matthew was extremely helpful in helping me both find what I need, as well as answer some of my questions with regards to a few different office products. PS: I passed several other office stores (such as Office Depot) because I have had bad experiences there. This store was so inviting and helpful Im a customer for life :)

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IR

Irving Ruiz

Good store, friendly staff but their printing is always on something

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JO

Joe Grotto

Great store location. I come here for the cheap copy and print!

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ME

Megan Lafata

Been on hold over the phone for 25 minutes

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TA

Tanya A.J.

Clean and organized.

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TO

Tommy Jones

Such friendly! Wow!

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HE

Helen Brunton

Wide selection

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AL

Allan Zwirn

Good

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