|Category:||Office Supply Store|
|Address:||2660 95th St, Evergreen Park, IL 60805, USA|
|Working:||8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM|
Customer service was hardly good. I wanted to know the price of a backpack, and so i asked an employee, and he told me it cost $40. After I bought it, i saw that they sold it to me for about $70. I then decided to go back inside and ask about this. The man I was speaking to started to discretely insinuate that I was lying. He kept saying that it was NOT $40. I then told him about the man who told us this and once he came, he was not interested in the conversation and did not care at all. There was also this other young man who was just standing and pacing around doing nothing and having no interest, and laughing and playing around with the other young man. The man I was speaking to, turned out being the manager. I then kept telling him that I will not allow for them to insinuate I was lying, because I am not. The manager then seemed annoyed and he just walked away trying to ignore me, and he shouted "Go Home!" "I dont want to argue about a backpack" I then became very annoyed at his ignorance and poor lack of thought. If he were the manager he should have helped me with the problem. I then set my daughter to record him. He was trying to walk away to make me shut up, and I just told him that saying Go Home is very rude and I wont tolerate his ignorance. If I had power over him, i would surely had fired him, and the other young men. They ALL lacked customer service. And as we left, my daughter told me, that she heard him say something extremely rude to the other young men. Saying it was "stupid" and something else. We left, and they didnt even help AT ALL.
Upon arrival at the service desk (for copying, etc., services), another customer was complaining that she had been waiting an hour for her services and complained about the two employees completing other jobs ahead of hers, causing her extended wait time. There was a very cavalier attitude about her complaint as the male employee asked if could he help me. I needed to get one set of papers spiral bound. It likely would take all of five minutes. I was told that since it was 2 minutes to closing (8:58 PM, and I arrived before this time) that I could not be helped and that I had to come back in the morning for my name to be placed on a list to be helped. I was told that this was due to the fact that the other employee was helping the other woman who complained, and she was the only one who knew how to spiral bind documents. I stated that I only had one item to be spiral bound. He replied that was the store policy. I went up front to the cashier and asked to see the manager only to find that the employee who had "helped" me at the service desk was the manager. I replied "that explains the lack of customer service in the store." He stated that that was their policy. I replied that I had done my part by being in the store before closing. His very clever management retort was "Whatever." Shop in the store only if customer service is not important to you.
Sheila D. Kilpatrick
This is by far the worst place Ive ever had the unfortunate pleasure of doing business with. I placed a print order I was told it would be a 48 hour turn around. I called the store to see if proof was ready for viewing I was placed on hold I kid you not for greater than 20 minutes I hung up called back and again was placed on eternal hold. I finally spoke to a person told them the changes I wanted made was told to call back tomorrow, which I did once again I did the eternal hold after several hang ups and call backs I was told to call back tomorrow, which I did and I once again went thru the hold ons I finally asked to speak to the manager and I held on for over 20 minutes before she picked up. She said they were waiting for the printers to email corrected changes and she would call me back, so far no call back. This has been a nightmare and if I ever get my order which is not looking so good right now I WILL NEVER DO BUSINESS WITH THIS PLACE AGAIN ! I had to give a star and 1 was the lowest wish I could have given a zero.
Sorry to say that Customer Service is not the high point of this locaton. The only saving point is that Im the type of customer that doesnt need their printing services, so everything else is pretty much self serve for me. Plus I have a technical background. For the non-tech experienced shoppers out there, I would look online for what you need and see if it is available in store. If it is, write down the description and sku# and find it yourself. (cause thats what you will probably do anyway) If you cant find your item and are forced to ask for help and told they can order it for you, go home and order it yourself. You will be much happier! You wont have to deal with the personalitiies again and your items will come directly to you. Hope that helps!
Trying to get business cards. Day one the person doing the business cards was not there. Day two placing the order took forever and I paid said it would be ready at 7:00 pm. Day three no business cards said I didnt pay and I would have to come back tomorrow. Mind you no one called me. So here I am waiting for my business cards its been over 30 minutes. I asked to speak to a manager never did. If there was a negative rating I would give it. The service was HORRIBLE!!!!
Kenrick was a super nice employee here who helped us with some very specific and complicated paper needs. He knew his products good, which is rare in todays world, where many folks cant be bothered to do their job. The store is clean and has a good stock, Im not sure why folders are not all together in one place, theyre literally spread throughout every aisle, but thats not a big deal.
Just went in for a few copies, but Ron back in the copying area was fantastic. In the short amount of time that we were in the store, he made us laugh in a way that definitely wasnt expected. He greeted us with a hearty welcome, asked if we needed any help, and wished us well as we left. One of the best customer service experiences Ive ever had. Thank you Ron!!!
I guess because the enployees crack a few jokes your supposed to be happy standing in line for over 30mins and still end up leaving because no one even acknowledge the fact that your even standing there! Dont go here unless you wanna hear a few corny jokes and no service...
Great products and great customer service. A associate named Kenrick was excellent help in finding me a computer. He also gave me his card and informed me of the free PC tune ups. I will be bringing in all 5 of my computers thanks Kenrick you were a huge help!
If you looking for supplies great to go to. But the coustmer service is bad and you are going to print or fax the service is extremely slow. I shouldnt have to stand in line more than 20 min to get help they need to put more people in the printer department.