S.S. Media, LLC

Reviews 4

SH

Shanti Sconyers

BEWARE! DO NOT SPEND YOUR LAST DIME W/ THIS COMPANY! If you do not want to read because it is lengthy, I will summarize: -No pubic restrooms. -The female, black manager, has by far the worst attitude I have ever encountered in my life. She has to be dealing with some type of demons inside. - They lie about prices. - For about 150 obituaries, 300$ +, all of the pages will not be in color. -They lie about timing, and YOU will have to follow up with them. Not the other way around. -For my proofs and pick up, each day they were 4+ hours late. As well as being late for another customer that was there. This was by far the worst customer service experience of my life! My grandmother passed away. I explained that I wanted the same type of layout as my grandfathers obituary which their company had made a year or two prior, which I also provided an example. I was quoted a price. I returned a couple days later, ready to use the service. I will keep this as short and detailed as possible: My family member paid approximately 100$ less than the price I was quoted for my grandfathers obituary. They couldnt honor that price for me because she didnt have a receipt and they didnt have any copies of old receipts in their new "system." I asked if I could receive any type of discount. The manager gave me the same price that the worker quoted me days prior. So I questioned how was that a discount. She said that the original price I was quoted was what they charged if I was going through a funeral home. Since Im not, the price is actually more. Im thinking, why wasnt I asked that originally, rather than assuming. But okay. I was already pushing for time. I paid my down payment & left. After that day, it was simply hell from there. I would be given a time frame to come look at the proofs. 12pm. It wasnt ready until they were nearly closing. 4:30pm. So now I feel rushed, trying to look for the changes I want to be made. There was another woman in there waiting for tshirts they made for her. They told her a time, and they were late. They also werent apologetic. And the manager left out of the front office with an attitude, rolling her eyes and talking negatively about the lady in the back with the other workers. I provided them with my corrections. I received them back the following day, later than the time I was told they would be ready, with the SAME mistakes. So, why is it late when you didnt change anything? Again, I was given a time that I could pick them up, about noon. They were late AGAIN. I also had to constantly call them to receive updates. They werent ready until AFTER their closing time. Around 5:00pm. 5 hours later. Also, I found out when I had already paid some of my money, all of the pages in the obituary would not be in color. That would be an additional charge. So why wasnt I told that as well in the beginning, when I explained that I wanted it to be exactly like my grandfathers and you gave me a set rate. I went after closing to pick up the obituaries and the manager got up, placed the box on top of the counter and walked away with out a word. Shockingly, and the only positive out of the entire experience is that all of the obituaries were in full color. Im guessing someone in the office knew they had put me through hell and it was the least they could do. But by that time, so much negativity had happened I didnt care. I DO NOT want anyone, even my worst enemy dealing with this type of service. I was already hurt by the sudden death of my grandmother, on top of that I was crying additional tears from being so overwhelmed by the HORRIBLE, HARSH, ATROCIOUS service I was receiving. TAKE YOUR MONEY SOMEWHERE ELSE. Please. The quality, and the customer service is not worth it. And if anyone in management is reading this, get that manager ( I do not remember her name but she is a younger, dark skinned, black woman,) out of your company. I promise you she will be the downfall of your company. Rather it be you eventually shutting down, or losing potential customers due to her ways.

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Gwendolyn James

I have been waiting on Thank you card and plaques for my husband since January 2015 and havent received them yet. They are very unprofessional and have very bad customer service. I was working directly with the owner and still was not satisfied. He will take not responsibility for merchandies printed wrong. My advise is to find another company.

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Angelica Hardin

They always do a great and speedy job. The owner Mike works good with customers one on one even though he has other people working there.

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Temica Stanley

Omg they are awesome my cousins were so happy with their Beyonce T-shirts they were on time reasonable and Professional

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