FedEx Office Print & Ship Center

Reviews 7

KE

Keegan Bradac

I have (almost) always found the staff at FedEx Office to be incredibly helpful with whatever project I walk in the door with. As a student with a busy schedule, I sometimes need to print late at night, and the 24 hour locations make this possible. I went to this FedEx Office late on a Tuesday night to print a last-minute project: 4 color flyers on 8.5 by 11 glossy paper. It was so simple, I could have done it at home if Id had the right paper. I walked into an empty store and was greeted by the lone employee. After explaining my project, she informed me I would need to use the self-service kiosk. I asked if I could print on glossy paper with the kiosk, and she told me no, Id need to submit an order to do that. I reiterated that it was a very simple print project and that Ive always been helped at the counter with projects of this nature. She responded by saying, "I have a lot of work to do." She was unwilling to help me, a customer who came INTO the store because she was so busy. It would have taken a maximum of 10 minutes. Nevertheless, I went to use the kiosk. While it was the wrong paper type, I was able to print two of the four pages. The other two, however, I could not, as the kiosk does not provide scaling options. Overall it was a complete waste of time. If I had wanted to print on flimsy, plain paper, I would have stayed home and used my own printer. If the staff is unwilling or unavailable help, what is the point of being open 24 hours, or being open at all?

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AL

Alex Brown

This is extremely difficult review to post. I have had nothing but professional, helpful, caring, service from this FedEx Kinkos but tonight was 100% different. I encountered two staff members that were not only unwilling to assist but refused to. The photo and resume that I needed to be put back-to-back and not informed cost the $15 extra not including the prints. Unfortunately I needed two things formatted. This is brand-new since I have been to this FedEx Kinkos multiple time to do the exact same thing and was not charged that this formatting Charge. I received no answer why this was the case just a Gruff are we still doing this or not. After refusing to use my jump drive and having to sign onto their computer to email it to them I refused after spending $3 to do anything else four staff members that refuse to do anything for me. Ill never go back here again which is unfortunate because past employees have been nothing but fantastic. I write this to warn other customers as Im sure nothing will happen to these employees who are not an incompetent and extremely rude. If you need any assistance I recommend the Walgreens thats just down the street they were fantastic and assistant and everything that I needed.

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A

A Private User

I dont understand why everyone else here is so angry. I have come to this FedEx center for a little over four years. I have always had consistent and helpful service. I was in the store for about an hour yesterday and I was received an incredible level of one on one service. Im willing to bet that when people have trouble with their printing its because they dont take the time to actually ensure their document is print ready. The associate pointed out several errors with how my document was collated, in a professional and courteous way. He gave me tips to save money, and he took the time to print a test copy to ensure that everything was to a professional standard. Then, when he saw that he was almost done with my order anyway, he finished the binding and gave me the copies. They were supposed to finished a day later, but he took the time to give me a completely satisfactory experience. Also, while I was there, the store manager helped a customer mail a giant bean bag chair in a makeshift 10ft x10ft box, comprised of smaller boxes. If that isnt dedication to customer service, I dont know what is.

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CO

Colleen Creevy

When I walked in, both employees were busy so I waited for a bit. I just wanted to print an email from my phone, and I was going to ask the best way to do that. When the man I was waiting behind was finished, Ray, the employee, asked what I needed and before I even finished speaking he interrupted to say their email service was down due to updates. He pointed at the self service machines and said I could use those. I told him fine but needed to know what kind of documents could be printed and he said "I dont know" and stared at me like I was bothering him. I ended up taking a screenshot of my emails and sending the screenshots of attachments, and that worked. So on my way out I told Ray that that had worked for me (since he didnt have any suggestions for what I should do at first, I figured he could offer this to another customer) but he was so rude and said just because it worked for me it wouldnt work for anyone else necessarily. Whatever.

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A

A Private User

I cant agree with the previous statements. Ive never experienced anything but friendly, accurate service here. As a matter of fact, the employees have always gone above and beyond, so Im really surprised at the negative feedback. a) You cant blame the store location if you get the boot. Its unfair to give them a negative rating because you were towed or parked illegally. b) They suck because they dont sell stamps? Hello! This is FedEx. Do you go into the Post Office and get mad at them because they dont sell FedEx overnight service? Im a graphic designer and the thing I like the best about this location is that they actually understand how to handle my files and finish them appropriately. Ive never gotten bad color as they keep their machines calibrated, which is always nice. Ive referred several of my co-workers who are happy with the quality of prints and service they receive as well.

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CA

Cassie Craven

There is a reason this FedEx has horrible reviews. Save yourself the time by going to a different one. The most unprofessional employees in all of FedEx work here, Im sure. I went in to get a few things printed off and a woman told me they couldnt print for me even though they were just sitting around, doing nothing. When I asked why, her only response was "because shes going to have to print them individually so youll have to place an order for tomorrow." I had 22 pages that needed to be printed and they clearly werent busy and that excuse was terrible. You all need to hire better employees for this location or just close the damn thing down. Its basically useless.

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MI

Michael Ballew

My experience was good... until I got to checkout and was charged $45.00 to ship a broken laptop (I told them it was broken). I didnt have much time, so I went in there and the attendant packed my laptop while I packed other things. Needless to say, I was shocked when I was charged $45.00 just for the laptop. A rule of thumb, I think, is to tell a customer that the box they will be purchasing costs more than the shipping itself. Especially when the shipping charge is $20 and the box is $25.00. Yes, really, they have a $25.00 cardboard box. Who knew? I wont be going to Fedex anymore. The UPS next door will be getting my business.

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