Starbucks

Category:	Coffee Shop
Address:	7788 S Cicero Ave, Burbank, IL 60459, USA
Phone:	+1 708-346-0144
Site:	starbucks.com
Rating:	3.4
Working:	4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 5AM–10PM 5AM–10PM

Location

Photos 55

Reviews 41

Elizabeth Mietus

I just wanted to give a big thank you to Jerry this afternoon. 1/13/2014 Honest to God, I was crying - waterworks and all and tried to conceal with my sunglasses. Not sure if I succeeded. It was a bad day. I would have never expected to lose control of my emotions at a drive thru window. All in all, it was a terrible day and Jerry really made me feel a lot better. Pecan tarts were unavailable so I took a stab at a sort of almond/cheese danish. In case I didnt enjoy(Jerry and Russell have become very knowing of my love for the pecan tart), Jerry provided me with a coupon to redeem a free drink in the future. Jerry, thank YOU for making my day and many others prior to this one. Youre a star asset to this Starbucks location, along with Russell who always greets me with a smile, always announces my name at the ordering window, Jose & Evan just the same. Thank you so very much guys. Its no wonder why I keep coming here! Keep up the wonderful warm hospitality. Dziekuje bardzo Jerry!! :D

Nancy Garcia

Horrible mobile order service. As I work not to far from this location I tend to make my orders here, however there has been multiple time when they ignore the customers. Today was the 3rd time in which they give me one less drink. They didnt inform me that i was missing one. I double checked and let the barista know about my missing drink. She was confused and obviously frustrated, as she had given a not so subtle ugh, she then proceeded to get the manager. The manager stepped out and let me know the reason I did not receive the other drink was because they were out of mango. They could have at least let me know so I can switch my drink or get my money back. Im not going to be giving out free money! Im tired of the way they treat their customers and the lack of professionalism presented in this establishment.

Zuleyka Ramirez

really bad service, sunday I went around 3 and they had the promotion going on where I buy a drink and get one free, they did not want to give me a free drink aksed one of the workers and said no they couldnt give it to me but I did buy the holiday and the promotion specifically said I had to buy a holiday drink to be able to get a free drink and that one worker said no I couldnt be able to get it. didnjt want to complain with them but they have really bad customer service. I wouldnt even give it a one star but the system makes me give it atleast one star.

Illest Kidd

Place is a piece of $hit. Everyone in there is a joke. New tall ugly a$$ manager acts like a 5 year old , doesnt know how to manage a store, has been working there for about half a year and still doesnt know how to make drinks lol, AND she also doesnt know how to spell LOL. Theres Cockroaches around the store due to the fact the store is a mess and also she plays around with customers breakfast sandwiches BAREHANDED!!! Dont miss this place at all. Nothing but gossip and a horrible manager. Im glad I actually left.

Gladys Galindo

Really bad service. My friends and I made different mobile orders. Since the app didnt have what we wanted we called Starbucks and they never picked up. A couple minutes later, we sent our driver for our drinks and they were not ready and to top it off the baristas finally decided to call us back and ask what we had ordered.

Miguel Sauno

My experience at this Starbucks suck !!!! Im always waiting longer than I should , they dont even pay attention its like Im a fly with no bagel . They have poor attitude towards people specially when Im trying to use my employee discount gosh !!! They need to be more friendly like the other locations . Dissapointed i am !

Edgar Garcia

Been here a few times and not very satisfied With the greeting service and the taste of my drinks.not as consistent as other locations Ive been too. This one lady name Cathy very grouchy and not friendly whatsoever Hope they get assistance from corporate since they have a lot of people in and out.

Ale lion

Two star for trying cause Its understaffed and busy. Bathroom was very disgusting. No toilet paper some weird white substance on the floor the toilet brush was on the floor too as well as toilet paper. Very poo,r on keeping the store clean.

Claudia Camacho

I love the coffe from sturbucks, but at this location the person who took my order, she made me faces and also the coffe than i orded it tasted bad, i were there few minutes ago and i am not gonna go back believe me

Christine Tyler

The Manager Kathy, and her crew no matter what time of the day or night are always pleasant,and helpful especially when youve had a bad day come to that Starbucks and they will make your day!!

Ahmad Zayed

Great drinks but horrible atmosphere. The music here is distracting, loud, and obnoxious. So if you have work to get down, make sure to bring headphones to drown their stuff out.

Alex

Amazing customer service everytime I visit, which is occasionally. I love their mocha frappe and the desserts are delicious. Always courteous and professional :)

ashiea smith

This he second time in the past month i went there and the coffe was not made right can a real brista work at night i have caffine needs. Real talk

Sharon Turner

Service was mediocre. I waited 10 minutes for my latte and wrap which the sales associate never submitted;she wasnt feeling well.

Rami Bayaa

Nice quiet place. Smaller than most Starbucks. But a great place to study If you like the silence. Friendly and courteous staff.

Alberto Ortega

I visit this Starbucks every day. Karen, the Manager, exudes true professionalism and her crew does not disappoint.

l Gundy

False advertising....Did not have this item....refused to take down sign

Ryan TheFluffyBunny

..just usually a longer wait time through the drive through as typical