Category: | Jewelry Store |
Address: | 24 S Dunton Ave, Arlington Heights, IL 60005, USA |
Phone: | +1 847-253-7900 |
Site: | persinandrobbin.com |
Rating: | 4.7 |
Working: | 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–7:30PM 10AM–5:30PM 9AM–4:30PM Closed |
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Al H
I called regarding repairs on my 5 year old Rolex that would stop running, I asked for a ballpark figure for repair. I was told they needed to take it apart 1st (understandable) so I brought the watch in. After visually looking at it I was told its probably the "main spring" and I left it for an estimate. I received a call from the watch tech explaining that they were going to replace the crystal, crown, seals, polish it, etc. and it would cost $950. When I asked why it wasnt running right, I dont think he even knew. He was just focused on selling me a complete overhaul. Mind you this is a watch that has hardly been worn and neither my wife or I can see any issues with the crystal. After further discussion with the Tech I found out that any Rolex that you bring in for service is going to cost a minimum of $900 and take 2-3 weeks, and they are going to replace parts whether I want them to or not. I went elsewhere.
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Penny Novy
I havent had my wedding band checked by a jeweler in 14+ years and I knew it needed repairs. I received a recommendation for Persin and Robbin Jewelers and thought I would give them a try. They made the repairs, adjusted the size and cleaned it for me. The ring looks like new and I couldnt be happier. Another item they repaired at the same time was a set of earrings I inherited from my grandmother, which had a broken post. A local jeweler once actually looked down his nose at me and said, "We dont work on costume jewelry," -- but not Persin and Robbin. My sales person said they would send them out to see if their repair person could fix the broken ear piece and would let me know if they could repair them. Ultimately the posts on both earrings were replaced and I have had the pleasure of wearing them again. Thank you so much for the fine service.
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William Doyel
Amazing service from this local jewelery store and from itss manager Suzy. She was Super accommodating throughout the whole process to what I was looking for in an engagement ring. In terms of the look of the ring and the price she knocked it out of the park. I was picking out my ring for my girlfriend of 4 years, decided to do this short notice and in four days they had the diamond ring turned around and set for me. It looked amazing and now fiancé completely freaked out. Lol. I will definetly come back for any other purchases or repairs in the future to Persin and Robbin.
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Sarah Demos
We have made this jewelry store our home after Suzy sold me a rare Rolex watch for my husband. All other Rolex dealers would not sell me the Daytona watch, but Persin & Robbins had it in stock and sold me the watch with being a first time customer. This jewelry store gives you a fair price and treats you like family. Upon subsequent visits, we worked with the owner, Brad. He was so helpful and patient. We travel 45 mins from our home for all of our jewelry purchases now and it is well worth the distance. I highly recommend this jewelry store; they will not disappoint.
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George Karamanos
Honesty, integrity, and fair prices - everything you could ever ask for from your watch dealer. Qualities that are far too rare these days...I was on the hunt for a rare vintage Rolex and reached out to Brad, the owner, for help. He is extremely knowledgeable and a true watch aficionado. Brad was able to track down the watch I was looking for and we worked out a fair deal. The watch arrived in exactly the condition that he promised and he earned a happy and loyal customer. Definitely come here for all your Rolex needs and Brad will take care of you!
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yvonne vanbladel
I was remiss in not asking for the name of the person that helped me but I brought some items to be brought in for insurance appraisal and she was very honest in telling me that several items would not be worth the cost of an appraisal or even worth insuring as their value was a few hundred dollars at the most. I felt that was a very professional and ethical way to manage a business rather than just take my money for a needless appraisal. When I am ready to purchase any jewelry will certainly look here 1st. Very pleased with the appraisal.
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tim k
Great experience purchasing a new watch (Rolex). Both Brian and Brad are extremely knowledgable and exemplify what horology professionals should be. If you dont understand the watch industry, your experience may be different - dont expect what you would expect at a mall chain store - these guys are few notches above that. And if you think $1000 to service a watch is too much, this is probably not your kind of a place. Again, one of the best experiences I have had around the globe with a watch boutique.
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Eric Mueller
Suzy is an amazing person. She took the time to educate my fiance and me on selecting a diamond for an engagement ring. She was very professional yet easy going and never once did we feel pressured into purchasing anything we werent sure on. Also, a gentleman by the name of Brian poured one of the best Cokes I have ever had. This place is great. Thanks so much guys for making our dreams come true! - Eric and Heather
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Kim Kiefer
I emailed Brad to arrange for an appraisal. His response was prompt and the service was exactly as promised. Every member of the staff I interacted with was very pleasant and professional. The appraisal was completed on time and was very detailed. The next time I am in the market for a piece of jewelry or any repair or appraisal needs, Brad and his team will be my first choice!
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Marla White
I have been a customer here for over 25 years, and they are the most honest reputable jeweler around. Even moving farther away, I still come back and bring any repairs to their store. They have fixed my diamond ring, watches and other valuable pieces of jewelry and never an issue. I also will use them for replacements and special pieces if needed.
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Linda Hall
Persin and Robbin has been a fixture in Arlington Heights since I was a child and they have always had a reputation for quality and integrity. While I dont have the need to visit often, I have always been pleased with their service and their prices seem very competitive. I would trust them with any of my jewelry or repair needs.
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Dale Johnson
I have not been in this store in many years. My Rolex needed repair and being convenient I went there. I expected the same old store. To my pleasant suprise the only thing that is the same is the address. Completely redone, new people, merchandise and attitude. Wonderful experience. Ill definitely be back.
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Mike B
I have bought several larger ticket items from them over the years, including an engagement ring. My parents have spent some money there as well. They never remember me or our last name. Like Im a new customer every time I come in. I wont be coming back soon, jewelry is a relationship business.
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A Private User
Always a positive experience working with Persin & Robbin. The store has a great selection, and Brad has an immense knowledge of watches. Brads extremely helpful, with high integrity. Ive been extremely satisfied with all of my purchases - highly recommended!
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Gwen Dunn
My husband purchased my engagement ring 20 years ago from Persin and Robbins which I absolutely love. The entire head needed to be replaced and when I picked it up, I feel in love with the ring all over again. Quality work and it was even ready ahead of schedule.