Category: | Bicycle Store |
Address: | 4025 Watson Blvd #240, Warner Robins, GA 31093, USA |
Phone: | +1 478-953-6225 |
Site: | thebikestorewr.com |
Rating: | 4 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed |
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Stewed Pickles
I purchased by bike from this store before I knew there were 2 other stores in the middle GA area. It was a major purchased to me, but to them it was more of a bother than anything. They made no mention of sizing the bike other than asking my height and having me straddle a couple. The owner was visibly upset when I said I wanted a kickstand on it and hamfisted the installation. This left me with a large gash in the paint where he installed it wrong and had to do it again. The wheels werent straight and they told me that was as good as they get and they couldnt be trued any better. A simple video on YouTube showed me how to true them and theyre perfect now. After a ride or two I noticed the handlebars were a little bent though Ive never wrecked the bike. I told them and they said I could purchase a new set but didnt offer to replace the bent set. At purchase time they offered a free tuneup in a year but after everything else Im not convinced they would actually do anything during the tuneup. To top it off, they dont offer a military discount and the two other stores do. I now take my business to the other stores for the outstanding customer service and the military discount. YMMV.
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Jeff Lipsky
I have purchased three bikes and a bike rack from Bill and his crew over the past month and a half. Their selection of quality bikes are great, their prices reasonable, and their service -- while interspersed with some mild Bill ranting -- was overall very good. Initial impressions of entering the store can leave one unimpressed....the staff may not come up to you and offer assistance, but when asked offer great advice. After purchasing my second bike, the bike went on sale for $200 less two weeks later. While Bill said he could not refund the difference (he called Trek to ask about it), Bill did work with me on follow on purchases to make up the difference. Additionally, the $300 bike rack I purchased did not fit my car as advertised. Bill and his staff did a great job researching on the internet and calling Thule and Saris on options. While Bill appeared to have gotten mildly frustrated on one occasion on this matter, he really did come through on my final bike rack choice and even assembled the rack for us. Overall: dont let first impressions fool you. Get to know the staff and they can offer good advice and possibly better prices then advertised.
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Susan Buckley
I agree with a few of the other reviewers that the owner of the store, Bill, is extremely rude and should be avoided if at all possible. Every time I’ve done business with him he gave off a vibe that was downright creepy. However, the good news is that he was smart enough to hire a friendly staff to make up for his lack of social skills. You may need to go to the bike store because they are basically the only bike store in Warner Robins and have a decent selection (don’t expect any deals though), but the risk of having to deal with Bill makes taking the 30 minute trip to the next closest bike shop in Macon worth it to me. Just know that if you do decide to shop here, that the friendly face you purchase your bike from will likely become bitterly resentful and bark disparaging remarks at you if you have any problems with it and need to bring it in for servicing.
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A Private User
I am very surprised of all the negative reviews. I found Bill and his crew to very patience with me especially since I knew nothing about a road bike let know riding one. I went to the Bike Store almost twice a week for a month or more spending at least 30 min or more with Bill and the crew. Yes he did tell me how much his bike cost but it was a part of the different price range bikes come in. I didnt take it as if he was bragging; he actually told me that if he didnt own the store he wouldnt have the darn bike. Not once did I feel rush or pressured to purchase a bike. I did do some comparing and reading on my own and everything they educated me on turn out to be accurate; they also gave me a great price. The Bike Store in Warner Robins has my business for life! Loving My Trek!
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A Private User
Terrible customer service! The first visit to the store the owner spent more time telling me how expensive his bike was than he did helping me pick out my own. Still wanting to give them a chance at my business because it is conveniently located, I decided to pick a bike and compare prices with some other stores. After seeing that other prices were consistently lower I called the Bike Store and gave them a chance to match the price. The first person I talked to hung up on me. Thinking this may have been an accident, I called back a few days later and was rudely told if I found the bike at a lower price, go buy it somewhere else. Given my experience, "go buy it somewhere else" is the best piece of advice they could have given me.
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Forrest Ager
I took my mountain bike to the bike store in Warner Robins get the tubes replaced. I find that one of the salespersons (might have been Bill) was constantly pushing me for more service on the bike. The bike hasn’t been used in over a year (maybe) and the brakes could have used some help too. He noticed that as well, and offered to tune the brakes for me. He stated, “I don’t want to a job half way.” I agree, but not after being charged $20 for brake tune up. I called them when I got home and told them to forget about the brakes. I could do that myself. Not happy with the “get as much money out of em” attitude with the man. I hope they see this review and think about their ethics. Cheers.
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A Private User
Ive been taking my Gary Fisher (that I bought used from a private party) to the Bike Shop at WR for several years now, since they were located at the smaller location. The staff is usually very friendly and they take their time to show you their products selection and the pros and cons, based on what you are looking for (price, type of ride, level, etc.). Im glad to have this bike shop in this relatively small town. I have noticed that Bill may not be the friendliest guy, but have not had bad experiences with him either. He as attended me several times and Ive been treated well. The technicians they have at the store are really great.
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Ali Tariq
The reviews are hit or miss on The Bike Store but they have always served my needs well. Quick service, friendly staff, and I have purchased 3 awesome road bikes from them and I have brought friends to them as well who were satisfied with their bikes. They are like family to me. They have played a major role since the day I started riding in 2005, and it would be hard to imagine this journey without them involved. This journey has consisted of 60,000+ miles and 3 excellent bikes, and it has been fun every step of the way. Highly recommend this store!