At Home

Category:	Home Goods Store
Address:	2420 Wisteria Dr SW, Snellville, GA 30078, USA
Phone:	+1 678-262-0660
Site:	athome.com
Rating:	4.5
Working:	9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–9PM

Location

Photos 100

Reviews 14

Michelle

The only reason i cannot give this store 5 stars is because of the delay in providing customer service.& no care to go above & beyond for their customers satisfaction!!! On Wednesday my fiance purchased a dinning set from this location. When he took all the items out the box on Thursday to put it together it was missing the instructions. We stay 1.5mi away from this location so it would not be hard to just take a drive to pickup a copy. However, when he called he spoke to a lady ( tracy ) & she refused allowing him to come to the store instead insured him she would email him a copy of the instructions in the next couple hours. This was around 9-10am when he spoke with her. He went online to see if he could find the instructions on google or manufactor website, no luck. He had other errands along with running around with our daughter to attend too. So after i got off work at 4pm , he told me he still did not receive the instructions. We took a ride up there around 6pm-7pm. We spoke with a lady who we were told was the manager, later found out just the shift manager. She didnt seem very excited to help us already telling us that there was nothing she could do because she wasnt aware of the situation. She went to the back to try and see if there was something left out by the Tracy. Nothing was found, and no1 else working is aware of the situation. She came back up still not eager to help us , saying that she couldnt find anything & pretty much pushing us away to say youre just out of luck! If you cannot put in the effort to help a customer regardless if youre the one who was spoken to , then customer service is not your calling! so my fiance asked that we at least try to see if we can get one our of a box . The shift manager explained she isnt cannot open the box because she would get in trouble, but if she can slide her hand in to grab the instructions she can make copies. The box was pretty compact so she wasnt able to get to where we were told the instructions would be. So she said that Tracy is off tomorrow but she would be in at noon & can let Donald know about the situation and around 2pm -3pm ( 2-3hrs later) we can get the instructions. I asked her what time Donald would be in, she told me "6am but we dont open until 9am , and he wasnt going to know anything until i speak with him" While we were leaving she asked if we wanted to take a picture of the display??!?! ... The picture is on the box, so why would we ask for instructions ?! My fiance is very handy so he did take a look around to try and make a visual note of how everything is assembled. With all the bolt,washers,legs & such it would only be a headache! Today, Friday, i called the store myself around 10ish and Donald was the 1st to answer. I briefly explained the situation to Donald and without hesitation he got my name,phone number, an email and told me to give him TWENTY MINUTES... and he would get me a copy emailed. At 10:40 Donald called me back to check if i received the instructions. I had the instructions & he ensured me it should have happen much sooner! THANK YOU DONALD!! sorry i cannot give your store 5 stars! Hopefully your customer service can be passed onto your coworkers!!

Keyana Watts

Went here to buy a rug and all i could say was wow lol. Compared the other at home stores in Norcross and Buford, Snellville is the best in my book. I didnt have to dig around to find what i wanted and as for the person in charge of the rug department well hes just awesome...i believe his name was Orlando. Told him what i was looking for and with no hesitation he went and got it...if you ever pass by at home in Snellville and youre in need of a rug..make sure you ask for Orlando he definitely knows his stuff. As for Marion well i just love her lol always busy but always got a smile on her face. I recommend this store to everyone. Its located in Snellvile where Kmart use to be.

Ron H

Horrible experience. We were issued a gift card for a return of. Gift given to us. We went to use the gift card 2 weeks later and it did not read. Both the cashier and store manager were very rude and unhelpful. It was clear that neither were properly trained. They said even though we had the card and receipt showing the balance that the fact that the credit card reader wouldnt read the gift card meant we had to call corporate and file a complaint. In closing the rude, unknowledgeable staff is reason enough that I Ill not be a return customer. Was a 12 year frequent customer.

Amnyst Davis

Love this location better than the one in Norcross ,even though the one in norcross has been there much longer this one in Snellville is very much stocked then the other one & its very much appealing in that . This store has a lot of decor ideas. From throw pillows, garden funiture , seasonal stuff, lamps , pictures or even frames , rugs, comforters & etc. On some things it is pricey but it is kind of worth it at times but they do have affordable & unique items.

Gbody regal

This place is great. Was looking for a rug for my living room and couldnt find an affordable one that I liked, until I came here. They had a big selection, and they were very inexpensive too. They have a lot of decorations as well, I can tell I will be back. Its located in the old Kmart, so that should give you an idea of how big this store is.

Michael Barron

Good selection. Difficult to find items. I could pull up item locations in the store on the website but aisles are not numbered or lettered and it was of lttle help. Some items priced good others not so much so.

Shannin Cornelius

This was my first time at a Athome period. The cashier made a mistake and double charged me for a pillow. I came back they refunded my money. Love the store! So many goodies! I will be back.

Keisha Richardson

Huge place to find what you need for your home. They have it all and at great prices. Also, the customer service was good, you may have to search for someone, but they help you all the way.

Julie Stein

The store had a wide variety of Christmas themed ornaments that I was unable to find at other stores. The staff was friendly and offered to help me when I was looking for a specific item.

Ed Burns

I could spend hours in this store! Bargains at every turn. Think Ill have to go back tomorrow. I am so glad that my daughter told me about At Home!

Nia Soule Salon

You will be impressed here for all your home decorations, garden decor stuff ...you will find something you love. The staff are always friendly...

ld duncan

I simply love this store! The employees dont bother you with sales pitches and whenever I do have a question, they are always helpful.

Marceline K.

It has a plethora of different things for your home at a great price! I love the furniture bc the price is reasonable and unique!

Afternoon Delight

This place is an explosion of goods for the home...They have a great selection and the employees are always very helpful...