New Life Computer Tech Services

Reviews 3

SY

Sydney Kathryn Faruzzi

I brought in my 6 month old iPhone 6S in to have a cracked screen repaired. It was repaired with a defective screen, which had visible defects, and when returned to me, the "home" button didnt work. Jimmy promised he would make it right, and would order me a new screen. When I returned to have it repaired for the second time, after about 40 minutes, he returned my phone. I hadnt even driven out of his driveway when I realized it wasnt working correctly. I went back and he then admitted he had a problem replacing the screen and "might have fried it". I was now late for work and Jimmy loaned me his personal phone to use (a 6 Plus) while he tried to repair mine. Later, he admitted it couldnt be fixed and said he would "buy me a new phone". We began a discussion about the logistics of this, and at first, he wanted me to "meet him at the ATT store" which would have been a major inconvenience, and frankly concerned me for my privacy and safety. I asked him why he couldnt just order me one directly from Apple and he acted like he had never considered that. I then mentioned I liked the Plus, and I would pay the difference between the two. He agreed to this. He said "it doesnt matter to me, either way, Im out $750. By the next day, the deal had changed, he was now offering me a "refurbished" 6S Plus in a color I didnt desire (with a $100 up charge) or a 6S. At first, he presented these as "new" but when I pressed him, he admitted it was refurbished. He said again that it didnt matter to him because either way he was "out $750", and would do whatever I wanted. I told him I wanted new, NOT refurbished since my original phone was only 6 months old, and I was concerned about future problems with a refurbished phone. He agreed to order me a NEW 6S Plus. I again made clear I would pay the cost difference between 6S and the 6S Plus. Three days later (today), he called to tell me my new phone was in. When I arrived, it was a 6S, NOT Plus. I questioned this, and he stated thats not what we agreed to, and even had the audacity to challenge me to show him our text conversation, which I did (and still have saved) where he made his offer. He then said "well this is what I could do". I then asked him for the original box and accessories, since the phone was supposed to be BRAND NEW and he couldnt produce them. I then asked him if this 6S was refurbished, and he admitted it was. I told him this is NOT what we agreed to and he told me this was all he could do! This guy fried my phone, jerked me around, made empty promises, then replaced my nearly new phone with a refurbished phone of unknown origins which he probably paid next to nothing for as a dealer. I advise to stay away, as he showed me he does poor service and cannot be trusted. I see in the other reviews that he likes to respond, and Im sure he will respond and deny all of this. I have the proof saved in my text messages, and will be happy to escalate this further if need be.

MR

MrMisslady11

I cannot rave enough about this company. After SEVERAL miserable experiences at the cell phone repair center in the square, Atlanta Cell Tech, I was left feeling hopeless and thinking I was going to have to just purchase a new iPad altogether. Ya see, Atlanta Cell Tech, on the corner of the square, had broken TWO of my devices, and robbed me blind out of a warranty to repair THEIR mistake, on a third. This particular day, Atlanta Cell tech would not honor their warranty as theyd promised, tried to convince me that my children had made THEIR mistake, and to make a long story short, left me walking out of their store in tears. For some strange reason, I drove a different way home that day. In doing so, I passed NLC tech. I pulled into the driveway and tried to hold back tears as I walked to their front door. I was greeted by a sweet girl, who offered me some tissues, and several kind words as soon as I walked in. Her smile and generosity quickly helped me relax. Jimmy met us at the window and his expertise was evident immediately. He knew what was wrong with my iPad within seconds and finished my sentences when I told him what the other repair center down the street had told me. Jimmy offered sympathy and explained he had taken care of several of their previous customers, and would be happy to take care of me as well. After I showed him all the receipts and explained all the money I had been robbed of, I felt watery eyed again. Jimmy compassionately told me today was my lucky day. Without hesitation he offered to fix the little repair "as a courtesy". Jimmy called me the next day to tell me it was ready, and can I just say, that his work is amazing!!!!! The iPad is in better shape than I had seen it since purchasing it in its original form, and in the timeliest of manners. He put my iPad back together so precisely, that I could not believe it was ever even broken. Thank you Jimmy, fro everything you have done for me. A small gesture of everyday business for you, meant THE WORLD to me. I have told all of my fellow employees and friends what a GREAT businessman you are, and what a great business you are running. If I could give you more stars, I would without hesitation. I am so thankful that The Lord directed me in your direction that day....You have proven that chivalry is, in fact, still alive!!!!!! God bless you!!!

VI

Vicki Britt

While I found the staff to be very friendly, l was horrified at the lack of ethics in this company. I carried a laptop to them to have a virus cleaned. I bought this computer new about a month before and it was still like new. The virus was the only issue. Both the employee and I looked at my computer together and he then wrote up the repair order for the virus. They called me 3 times with password issues until I got the call it was ready to be picked up. When I arrived to pick up my laptop the screen was cracked. The laptop was in perfect condition when I dropped it off for virus issues. Any IT/ computer technician would of noticed a cracked screen the second they opened the laptop. Not only did the screen have a big crack from end to end, the touch screen was no longer functional. The employee that checked me in, and during all our conversations, never once mentioned a cracked screen. When I arrived to get my computer they, for the first time, ask me if I knew my screen was cracked. I told them no that it was not like that when I check it in, they can refer to the repair order slip. It took a while to get a return call from the owner, but he said he thought it was cracked when I brought it in. However, since it was not noted on the check- in order, they would have to repair it. I took the computer back in for them to repair the newly cracked screen. After a week I had not heard from them and called to check on the status, I was told it cost $300.00 for the parts and it was broken when I brought it in and they would not repair it. I took the computer to a Microsoft store and upon examination was told the computer had been bluntly dropped on the edge for that type of crack and very easily detected at first glance of the computer. Any computer technician would of seen this crack since it goes straight across the screen and prevents the touch screen from functioning. The owner of Nlctech treated me as a liar, caused me much time and stress and degraded my integrity. There are honest and reliable computer repair businesses out there. THIS IS NOT THE ONE TO GO TO. Don’t let this happen to you.