Apple The Greene

Category:	Computer Store
Address:	4422 Cedar Park Dr, Beavercreek, OH 45440, USA
Phone:	+1 937-431-4200
Site:	apple.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 46

Reviews 4

Ratna kumar

Hi I went today with my apple iphone6 which is 6 months old. The phone does not hold charge and I have to keep it charged to have any good use of it. I had to wait for more than an hour and half . Then some one says it is my turn for service and make me seat at one of the tables. I had to wait another half an hour to get the service tech. Then comes the mighty tech named NICK. I explained to him my issue. Then he does some diagnostics and comes out with the following great findings. He says the phone held a charge at 75 % when it was not used at all. Great!!!. Then he says he sees no issues with the battery life. He shows some usage stats. It says safari used some 20% gmail used some 19% and so on and everything is great. I asked him to show the usage in minutes. Then comes the following stats. Safari 10 minutes, Voice calls 10 minutes, Gmail 8 minutes, Internet radio 3 minutes, messages 1 minute. In all they accounted for 48 minutes of usage. My phone battery was showing 29% then. I ask him if it is OK for 46% drop in battery charge for a 48 minutes usage out of which voice calls are only 10 minutes. He says that is perfectly normal. I ask him if I should expect the phone to be totally dead for a 100 minutes usage. He says that we can talk in circles and nothing much is going to change as he says no issue with the phone. I ask him to call the store manager. Then comes another great person. She introduces herself as the Store manager and her name is ANGELA. When I tell her that battery life is bad, she says the same thing , as what NICK said and says we can talk in circles and nothing is going to be done as there is no issue with battery life. When I tell her that their service is bad, she asks me to call apple 1800 my apple and talk to them. Real guts and what a way to deal with customer complaints and apple phone 6 battery issue. Time to close down the store or pack these two out of apple service . I am going to post you tube videos of my phone battery life. I will also write to apple management about these customer disservice /annoyance team at Greene. Time for closure. Time for store closure. I have my own doubts if ANGELA is really the store manager or this duo is bailing out each other on service issues. Her conduct seems to be that of a naive and arrogant intern. But the fact is customers are suffering because of bad service people. If they cant address customer issues they should not be in service department. They should be in non customer facing departments. Time to chuck them out. RK

Stephen Hartzell

I went through all of their suggested steps the problem myself (phone wont start). So after exhausting all possibilities, I contact their phone support from my wifes phone. They make me retry some suggested steps over the phone again even though I told him I did them. I dont mind though, some people would have done the steps incorrectly so I get it. I gave him my information and told him I was calling from my wifes phone. I get to the apple store for my appointment and they have it under my wifes name. I correct the mistake with the person and they tell me to sit at the genius bar. Theyre very busy, so I wait 20 minutes past when my appointment was scheduled. Finally, I grab a worker who was attending someone else to if theres been a mistake. He has a hard time finding my ticket because its been marked as "being worked" and says that the name is under my wifes name. This is despite the fact that I just told the (receptionist?) that was an error and gave my correct name. He calls someone over and says "are you looking for [my wifes name]?" He has me repeat the same resolution steps that I already did myself and on the phone with support (third time now). He determines that I need to replace the phone which Ive only had a month. They say that they have one in stock. So I wait and wait, and finally they say that they cant find it. When they got to my information, it had my wifes phone number on it. He asked me what my number for the now-dead phone should be, and I gave it. Shortly after this he says theyll call me when my phone comes in. But then I see him check mark the phone number I just gave him for the phone thats dead. I point out that I cant be contacted at the phone number for my dead phone. He goes "oh yeah" and then he selects my wifes number again. I get called today to come in. I arrive, sign in and get seated at the genius bar. I wait 20 minutes, again. I call someone over again, and he explains that Im not shown as signed in and the person who signed me in must have made a mistake. Finally I get the new phone...

Angel Ishicar

My 9 month old Apple Watch suddenly had its face detach from the watch itself today. I baby my Apple products and have everything in the line, iPad Pro, new Macbook Pro with Touchbar, 2013 Macbook Pro, iPhone 7, etc. and all with AppleCare+. I have been using Mac/Apple products since the original Macbook and iPhone 3gs. When the face detached from my Watch I got on Apple Chat and the guy offered to get me an appointment at the "genius" bar but found none available. He then offered their replacement service which would send a replacement watch within a week or so. I opted to walk in to the Apple Store which a Senior Advisor suggested. Once I went into the Greene (drove for 30 minutes) store I was greeted right away as usual. The tech who helped me was extremely dismissive. He informed me they had no shipping boxes to send my watch in, and therefore could not give me a replacement watch. I explained to him the Senior Advisor sent me there, and allowed him to view my chat transcript. He barely looked at my Watch with the face hanging off. Once he consulted for less than one minute with another advisor he again informed me there was nothing he could do, and he would put in a request for Apple Support to call me so I could ask for a return shipment box. ISNT THAT HIS JOB???? Frustrated I left and called the Senior Advisor back who had generously emailed all of her information to me. 12 minutes on the phone with her, she profusely apologized, apologized again for the GREENE apple specialists rudeness...waived the $69 "damage fee" and put in a request to two-day ship a replacement watch. She also stated she will call me back next Saturday to make sure all is well. The Greene and their geek squad have soured me on Apple and I can guarantee my Touchbar MacPro will be the last Apple product I purchase. I prefer the old Mac Depot to this stupid big box robotic store; at least the Depot cared about their customers. The Greene Apple Store...not so much!

macnrow

This place is the worst. All the Apple old people customers moved into areas like cows to a stable. Beyond that their service is idiotic and they are retail people trying to service devices based off very quick and stupid diagnostic protocols. They will not waiver from this and do not know more to be smart enough to make real conclusions. The sad thing is I have to say I know more than their Genius crew and managers. I wish I didnt have to say this, but reality is Ive worked with Apple corporate and Apple enterprise longer than these hipster idiots have looked at a pointless diagnostic test. That said, I dont go there (at all if I can) to tout my knowledge, but rather say nothing, knowing I know whats wrong with my device but silently wait for them to treat me like Im dumb and run through rudimentary diagnostics (fine go ahead, Ill stay quit). Every time I go there, I have to hear some person that knows less than me run through their process, every time they treat me like crap. Then I have to leave Every time and actually call Apple direct, then Every time they (Apple phone customers care, not the Dayton store) apologize for these morons and reverse everything they did at the Dayton store. Its sad that I have to go through this horrible store just to get everything reversed by Apple (Every time) just to get some real service. Ive also heard SO many times - poor customers getting terrible and incorrect info because the poor customer doesnt know any better and the clueless employee is clueless.