The Home Depot

Category:	Home Improvement Store
Address:	4121 U.S. 78, Lilburn, GA 30047, USA
Phone:	+1 770-985-1077
Site:	homedepot.com
Rating:	3.2
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 5

Robin Gordon

On January 1, 2016 I was pleasantly surprised to find your store Lilburn #110 open. I was concerned that the employees had to work on a holiday, but it was good for the customers. My husband and I went in to purchase metal roofing for a shed project. We were looking for corrugated galvanized unpainted metal. You have it in the store but not the size we needed. I asked at the customer service desk and she said I had to go to mill works. That seemed strange but I went. There I talked to a gentleman named Stan. Stan was confused and said he hadn’t ever done a special order. He said he’d have to ask someone and got my number. My husband and I left the store. Stan called an hour later and said he had figured it out. He said we could order it. I returned to the store and met Stan at the ProDesk. He got on the website and with much fumbling about seemed to find what he needed. I specified corrugated galvanized metal numerous times, I even said – ‘you know, the wavy metal’. He said yes, yes, this was it. There was a gentleman named John there at the desk. He was much less than helpful to either Stan or me. He grunted a few times when he was asked a question and just stood and acted as uninterested as he could. Once Stan got the order entered he saw that the ridge caps were in the store and would cost less to pick up then than to ship. He said it would be an extra $100.00 to ship one ridge cap since it came from a different place than the metal. It seemed odd but I agreed. A young man was there and said he’d go get the cap. Stan completed the order and then went back to the back. After twelve minutes I asked the ever silent and grumpy John if possibly the young man was lost. He peered at me and said ‘well, this orange apron makes it hard to do anything, everybody asks questions’. I replied that ‘yes, it was probably like being a waitress, but you had to keep your original goal in mind’. Another grunt and he fell silent, moving to the far end of the counter. A minute later I saw the young man come across the front of the store with no ridge cap. He stopped and greeted another employee, a female, hugged her and stood and talked for three minutes. He then began to move toward the ProDesk, saw me, turned and hurriedly moved the other way. Two minutes later he jogged back with the ridge cap. I questioned why it took almost twenty minutes to get the ridge cap. He said he got distracted and then forgot. Yes. He forgot a customer standing with a paid receipt waiting on him as he chatted with another employee. On Friday January 8, 2016 I called the store to see if I could get a delivery date. The woman I spoke with said it was at the store. I told her I had paid $100.00 to have it shipped to the house. She said that the metal company it was ordered from didn’t do home delivery. I explained to her that no one told me that and I had paid for home delivery. She said she would call me back. An hour later she called and said it would be delivered the next morning. Saturday January 9, 2016 we received a call at 6:11am. The metal was on the way. The delivery man was very nice, very helpful and he and my husband got it off loaded quickly. After he left and it got light my husband opened the metal and found that it is NOT corrugated metal, it is the ‘classic ribbed metal’. At least it is the unpainted galvanized. My question is how can six pieces of metal and one ridge cap have that many issues? I know Lilburn store is an awful store. I’ve never met a manager there who actually seemed to care or want to improve the store and with someone like the sullen John at the ProDesk it is a wonder anyone can get the nerve to get past his scowl to ask a question or order something. And poor Stan tried, but he was hampered by no knowledge and absolutely no help. And the young man who forgot his customer, well, maybe he wasn’t happy about working New Year’s Day, or maybe he really doesn’t care either. Is this really the type of store you want? The type of customer service you want? I truly hope not.

Michael Sudduth

Worse customer service ever. Avoid this guy "Patel" does not listen and rude. Never have or had a problem at this location with any other employee other than this guy. Talked to shift leader "Carla"they brushed it off and gave me a card with the Store Managers name and number! Told me to keep coming back and hopefully I will see in Mr. Patel what they see .. unfortunately I have been there several times and I have seen what mr. Patel.does.and I still stand by my opinion that he is rude and does not listen.Furthermore.. the number is like calling the store directly you enter the ext: and then it goes to a call recording stating all operators are busy..[so much for direct extension] waited 30 mins still no answer. So Im just putting down my experience with the Home Depot on 78 and in my opinion they obviously do not care about their customers. In hopes that corporate will one day review the reviews and see where they are lacking.

Rhayenel Smith

This store has extremely intrusive audio/video surveillance, I understand security, but 10 or more large cameras, screens, and audio recorders in your face at eye level on every single isle is overbearing. When you walk by each camera, which is every few feet, a loud siren goes off to let you know you are being recorded which is very annoying when trying to make a decision on paint colors, or anything for that matter. Must be very high criminal activity at this location for such extremes.There are no registers at the front of the store so I had to check out at contractors desk. Paint tray didnt have a price sticker, cashier told me I needed to go do a price check because she wasnt walking all the way over there. Cancelled my order and went to Lowes, where I had a great shopping experience.

Anastasia Eurton

Prices are great but everything else from customer service to employee knowledge is sub par at best. They double billed us, and we had to personally go into the store twice with bank statements and receipt, call corporate three times, and still did not get our reimbursement, never went through anything like this in my life to get back money (close to $200.00) from them. Everyone was kind but definitely unpolished in going about getting customers their monies when they made the mistake. Makes one not want to shop at this store despite its good prices and convenient location. Would suggest corporate training for employees in customer service and refund policies or create one, may curb the poor reviews. Day 8 and still no refund.

Benjamin Seeder

Went in to buy a grill, accys, and new house gear like hoses and crap. Most of it is grab and go which is fine by me cause most of the time the employees here either cannot be bothered to help me or seem incredibly annoyed when there isnt a way out of assisting me; this last time was no exception. Couldnt find an employee to get my grill. Walked to the other end of the store to find someone that made eye contact with me, at which point he informed me to walk to the other side and find someone there. Finally got help and hey! turns out you can only buy them built so it has to be disassembled to fit in my vehicle. Ended up going to lowes a mile down the road and was helped immediately.