Category: | Auto Parts Store |
Address: | 285 Rock House Rd SE, Lawrenceville, GA 30045, USA |
Phone: | +1 770-963-0067 |
Site: | facebook.com |
Rating: | 2.4 |
Working: | 8:30AM–6PM 8:30AM–6PM Closed 8:30AM–6PM 8:30AM–6PM 8:30AM–4PM Closed |
AA
Aaron Meyer
Called on 6/10/17 to see if they had a part I needed. The (very) rude woman who answered the phone quickly confirmed they had it, but because several other junkyards had just told me they had it when they really didnt, I asked if I could get confirmation before driving an hour to their location. I was told AGAIN that they had it: "the price is between $35 and $75, depending on which a/c line you need, but we wont know which one until you get here." I really wanted to be sure they had the exact line I needed, so I offered to send a picture of the part for confirmation, but I was told they were too busy to physically check before I drove an hour out to their yard. After making the 1 hour drive and waiting while their employee looked for the part for 15 min, I was told they didnt have it after all. I asked to speak with the owner, who told me that he would have checked if I called on a Monday rather than a Saturday, but that doesnt explain why his receptionist would say "we have it" three times (it also doesnt explain how they had time to send someone out to the yard to check after I had already made the drive). The owner said "we have it" means "we have cars that potentially match your car" -- not "we have the part you asked about." After hearing my complaint, the owner had the nerve to ask me what I thought I was going to get out of speaking to him. Obviously, most customers inform a business owner when they have had bad service as a courtesy to the business owner (who presumably cares what his customers think) and to receive an apology. Not this guy. Apparently the service is so bad at this place that he couldnt even imagine why a customer would bother telling him about it. His unwillingness to offer an apology just shows a lack of character and his staff obviously feeds off of that attitude. I only wish I had read the reviews here before even calling.
A
A Private User
Purchased a starter on sept 13 and when I got off of work on sept 23 my car wouldnt start... Had to have it towed home. A mechanic confirmed it was a bad starter and was able to "hit and miss" get it to start. Spoke with someone on the phone about having it replaced and they were very nice. Unfortunately since they r closed on weekends I had to wait until Monday morning to exchange it. The people working there were rude and basically tried to make it seem like it wasnt a faulty starter but maybe loose battery cables...As if I wouldnt know the difference.. They finally exchanged it and I didnt bother to keep the receipt for the exchange because I know I will NEVER return to this place. If this one doesnt work, I will buy a new one. I bought here to save money but between gas and having to pay TWICE to get this part put on, it would have been cheaper to buy a new one. Would not recommend this place unless your lookin for a non essential piece for your vehicle
JI
Jim C.
Absolutely the best service I have ever had at a salvage yard!.....From Bill the owner, to Hurley ( who was totally awesome!) , to Justin and Hernandez, the lady on the front desk, everyone was so polite, very friendly and helpful. Ive never written a review before...ever, but I simply had to take a minute to respond to some of these negative replies on here for these folks....it simply isnt true....these folks couldnt have been any more helpful or friendly...they went out of their way to help, and they gladly loaded the transmission I purchased, AND, the price I got for an outstanding trans is the best anywhere....Seriously, Im just a satisfied customer, actually Im a transmission service shop that deals with a lot of used parts dealers, ..NOT an employee or family member related in any way to them.....hands down these folks give the best service of all the yards I buy from ...period! Thanks Hurley, Justin, and Bill...and Hernandez!
AB
ABA Of Atlanta
I called the lady at the Lville location to confirm they had the part I needed, she confirmed - I drove 1 hour only to inspect the Wrong door. Not going to say I hated it but, I disliked the experience I had with them (she was told of her mistake by a gentleman who offered to help and didnt seem to care too much about about it). I guess the way I run my business is a bit different because although its uncommon, if we drop the ball, we make sure to compensate for it and although I asked - it was not offered. I bought what they had from a nearby location just because if I went elsewhere it would have equated to even more time. Staff customer service was what I expected from the typical salvage yard - minimal (I have only run into about 2-3 salvage yards with excellent customer service this was not one of them).
AD
Adam C
I am in the automotive business and buy a lot of used parts from many salvage yards. When I find the part I need at Givens I just keep lookimng or buy new. They are CONSISTENTLY the absolute worst to deal with. As much as I wish that I was exaggerating, I am not. Before I realized how awful they were I would find the part I needed there and they would assure me that it was either in good shape or present. I have been several times, wasted countless hours in my car and have bought NOTHING from them either because the part they assured me was there and in good shape was either not there or in worse shape than what I was trying to replace. DO NOT USE GIVENS. You will be wasting your time.
A
A Private User
Follow-up to previous review....The replacement one worked just fine...As was stated in the previous review(and not addressed by owner) I didnt say it didnt work, I said it would (hit and miss) start...Sometimes it would start and sometimes it wouldnt... Havent had any problem with the second one I received. Like I said before, I had it professionally looked at, so I knew exactly what was wrong, I didnt assume, thats why I didnt have any problems with the second one. I didnt expect it to be new, but I expected it to last longer than a week. The people that work at Givens are rude and I definitely will not be back and wouldnt recommend anyone else go there.
MB
mbarry3343
They are the worst the owner is an arrogant jerk! Instead of returning my core charge they took money out of my account again when confronted they returned that money and five days later returned my core charge! The owner was a total smart ass and told me to take it up with my bank instead of fixing the problem they caused. The owner and all his employees are seriously arrogant jerks and on top of that they sold me a bad engine and tried to tell us we did not know what we are talking about! They eventually replaced it for a good one but not without having to listen to their smart mouths I will never do business with them again I will go to lance
A
A Private User
I just visit the the location in Lawerenceville on Rock House Road, and I want to say that they went above and beyond to help me. One of the service techs was very knowlegble and helpful with the problems I was having with my back tail lights. He provided the additional parts I needed and now my lights work great. I certainly will recommend Givens Auto Parts to my family and friends. You are the best!! Thank you so much .. a very satisfied Customer They were not rude. they were very nice and were my angels today. God works through all of us to be a blessing to one another and they were truely a blessing to me.