SEPHORA

Category:	Cosmetics Store
Address:	400 Ernest W Barrett Pkwy NW, Kennesaw, GA 30144, USA
Phone:	+1 770-426-1418
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 12

Reviews 16

Brandi

Im going to give these ladies and gentlemen a 3.0. This review is based on years as a repeat customer. Most of the time the staff is welcoming and friendly. Every now and then youll get a rotten egg, but sometimes you just have to shake it off. No one can have a great day everyday. So my biggest reasoning behind a 3 and not a 5: A-They run out of product a lot and dont always get it in stock when they say they will. (which leads to a wasted trip if you dont call ahead) B- Their phone etiquette is definitely sub-par. I have called to check for product inventory multiple times and every time they have been snappy, seemed annoyed that I have called and basically hang up on me with a "ok Bye!". C - Making appointments with them has never ever worked out for me. However, they are pretty awesome most of the time and do seem to be very knowledgeable about their products and if they dont know they are honest about it! THANK YOU!

Not Interested

Today I went to this sephora and while Ive been here several times, Ive never had an experience here quite like this. I was shopping around the skincare aisle with my sister and I had picked up a product and thought I was going to buy it. After deciding I didnt want it, I put it back on the shelf. Almost immediately afterwards a woman that had been working in the skincare section with tattoos and shoulder length ombré hair came behind me and made it blatantly obvious that she was checking to see if I had stolen anything. She opened each and every package the whole time with me standing right there. Not only did I find it VERY rude, I found it unprofessional given I had done nothing that might have led her to question me. Definitely will be going to the one in jcpenney from now on.

vjay Garrard

I went shopping alone because I left my husband and son home because they are guys and Ill have a more peaceful time with out them ........ 3 ladys told me if I need anything let them know because they can tell I was browsing because I never get a chance to shop alone ... Came with the intent to spend at least 150 and I did..... But the tall white gay guy misjudge me and followed me around the store with his eyes on my neck as if I was a Thief ...... I dont know maybe its because Im black ...... But I like the store but cant and wont shop some where that cant trust me and looking at your reviews it seems you guys have a profiling problem

erica sheldon

I went to Sephora recently to get a custom makeover for my engagement photos. Ashlyn worked with me and she was an absolute super star. Not only was she a very skilled makeup artist, she was really sweet and fun to work with. She gave me exactly what I wanted with her own little twist. I left the store feeling and looking absolutely gorgeous. My photos turned out lovely. And my makeup lasted more than 8 hours in the heat and humidity. Thank you Sephora and Ashlyn for making a girl feel beautiful!

skyler robinette

Everyone in this store is always so friendly and so helpful. Out of all of the stores I visited during the holiday season, they were one of the few that still gave outstanding customer service and always greeting and finishing with a smile. Coming to this location is entirely out of the way for me but I always make the extra trip because I know I will always leave completely satisfied. Thanks to the Sephora at Town center at Cobb for being rock stars! Your hard work doesnt go unnoticed!

Elizabeth Khuri

This Sephora is amazing! For real, I go there because of the great product line up, but I look forward to going because Kristen is absolutely incredible. She absolutely gets my sense of style and my personality and never fails to recommend grade A products and tools. If you are in the area and you see anyone else, you are truly missing out because this woman is legit. Stop reading this article and go check out this store and Kristen right now.

SassySweetheart013

My first Sephora experience was at this Sephora. The staff was amazing! From beginning to end, I enjoyed my shopping experience. I am newer to makeup and they did not mind taking the time to explain how things worked and colors that would compliment my skin tone. I wish I could recall the gentlemans name that checked me out. I enjoyed that he interacted with my family and myself, even after the sale had been completed. Such a sweetheart!

Tonya Tyler

Horrible service. Sephora had a flare of sophistication. Ive been going there for 10+ years and enjoyed the service. However this location IS HORRIBLE. There is a bunch of young girls who lack customer service to the point of insult. I will never go there again. JC Penney should clean house and start a new staff or conduct a proper professional training. Meantime I will give my business to the Sephora in the mall.

Rebecca Nesbitt

This location must be the GOLD STANDARD for this company! The associates and artists here are incredible! AMAZING customer care, which is so rare these days! They called me by my first name and even helped my four year old pick out a lip gloss! Incredible team, good work Town Center Sephora!

The Style and Beauty Doctor

OMG---the reps here are super friendly! This isnt my regular Sephora store (I live in NYC) but when Im in town I love passing through for my beauty fix. They also have a great range of brands for being a smaller scale store.

ronda landing

I have been coming to Sephora for years and have never been treated so terribly!!! I came in to buy my fav lipstick, and the rude associate " Maisha" always has an attitude!! I will be going elsewhere!!

Myia Taylor

I had a great experience at Sephora. Paige and Britney were very knowledgeable about foundations and taught me how to color correct. The store manager was very kind as well.

Mallory Kiger

I went in for a mini make-over and the lady who helped me was so sweet. She helped me a lot and I really appreciate it.

Leighton Van Dyke

The people here are SO nice and they have all most iconic makeup brands.

Angela Sweet

Customer Service can be Improved, the Store Manager is a Doll though

oscar

great staff and product advice. katie help us out a lot.