Petland Kennesaw

Reviews 3

LO

Loreal Petersen

Personally, I had a great experience here. I liked their Facebook page about a year ago and 2 weeks ago on Thursday, April 14, I saw PW Corgi on their FB post. I called the store and see if he still was available and he was! Alex answered the phone and he was able to run my credit to see if I qualify for their puppy financing plan and he called me back as soon as he got the results back within 15-20 minutes. I live in Athens so the commute to Kennesaw is about an hour and 30 minutes and he held the puppy for me till I was able to come to the store that following Monday. Now with that being said, I told all my friends about this adorable puppy I was getting and everyone was excited until I told them where I was getting it. My friends kept telling me dont buy a puppy from there have you seen their reviews? People stand outside and protest this place all the time etc etc. So I did some research on my own, read the reviews on YELP, Google, etc. Now I work in the Restaurant industry and one thing I can tell you is that most people will share their bad experiences over their good experience because good service is always expected. So I was very skeptical about coming here because the reviews were terrible but majority of the reviews were biased and copied and paste. Most people that made these reviews were not customers, most of them were protesters against puppy mills and how they thought Petland in Kennesaw ran their business. Anyways, I really wanted this puppy and I was going to be in Roswell that day so I stopped at the store to see the dog and I absolutely fell in love with him. He was so full of life and I kept saying theres no way this pup could be sick! Immediately, when I walked in the store Alex was right there and so was a young lady, they greeted me and I introduced myself and Alex went and got the pup. I got to play with him a bit but before I signed any papers, I told Alex, straight up, "Ive seen your reviews online, if I buy this dog and he turns out to be sick will I be reimbursed and will my contract be voided? What is the warrenty on this dog?" He answered all my questions and told me about the people outside who protest every Saturday and who they were and why they did it. These group of people dont believe in purchasing puppies from puppy mills, (btw these arent puppy mill pups) so they protest outside a store. Just like people who protest outside of abortion clinics. So he brought out a brochure of the breeders of where they get their puppies from and at this moment I was like okay, Im sold. Btw, I also have the name of the gentleman who breeded my pup. In addition, it was a very easy process, I didnt have to put any money down and I was able to walk out the store with my puppy, toys, food, treats, training CD, wee wee pads, vitamins, grooming kit, a huge cage with a bed inside, urine cleaner, leash and collar. Alex gave me some advice about how to take of my pup and what to do and what not do. I was very impressed with the service I got here and btw my puppy is A OKAY! Hes a chick magnet and he loves to play with everyone! Never had any issues with him, I did go to an after hour vet just to make sure my pup was okay and indeed he was! I am glad I went here and got my puppy, I dont regret it at all! I would recommend this place to anyone and please, disregard the bad reviews, most of them are made by the same people who are standing outside protesting. If youre interested in the dog, check it out.

ST

Stephanie Lizbit

I came in on Sunday with both my kids after researching and looking for a specific puppy for a year. I never thought I would buy from a pet store but I walked in and found my puppy who was going home with me yesterday. After being there and bonding with out golden-doodle for 30 minutes, I was so in love with him that the ridiculous price tag of $3000 didnt even phase me. I was sold. I called my husband, told him to bring our other child up to meet our new baby when suddenly a tall, thin man approached us and demanded to know why we were holding that puppy. I said excuse me, the kind lady keeping us gave him to me. He practically yanked my puppy out of my hands and said well this dog is sold you shouldnt have ever been holding him. Then in front of me and my children he scolding the very good sales lady who had been helping us and walked away with my puppy. She apologized and quickly disappeared into the back. just as we were leaving deflated and with two very upset kids I spotted the lady with my new dog. I stopped to say how pretty he was and she said yes, we were here earlier today and just couldnt get him out of our heads. My sales associate then approached to apologize for his behavior. She said he had no business doing that and was very kind and tried to get us to look at another puppy but by then I knew if I was leaving with my puppy, puppy adventures were over for the day. I will say our sales last was very good, she handle led the situation well whereAs the man who ripped the puppy out of my hands did not. It turns out hes worked there for a while and this is his MO. If he sees a return customer he goes and gets the puppy, even if its already found a new home living and saying he had a deposit on the dog and flipped his card. Bad business and shame on Petsland for allowing this employee bullying behavior in front of customers. Now, on the bright side this actually turned out better because once I got halfway home and the shock on my dream dog being stolen out from under me and my children, I had time to read the reviews and think about the price to realize I had lost my ever freaking mind to pay $3000 for a puppy!!! What was I thinking!! Thank god that awful man decided to be a manipulate jerk right at that moment, he saved me years of feeling like I got ripped off and from all the reviews on Yelp, a lot of hassle!

T.

T. Cheyney

When my family and I arrived at Petland, a Hispanic gentleman with black hair (dont remember his name) was assigned to assist us. He was very friendly and polite. Dont let his charm fool you. He is a hustler! The puppy we selected is a Bichon-Poo. He initially quoted me $1,500 for the dog, and I told him that I could get a full blooded Bichon or Poodle for that price. We decided to look at other puppies, but we were drawn to the Bichon-Poo. After about an hour, we decided to get the puppy anyway. We went over to the guy (the hustler), and I offered him $1,000 for the dog. He said, "they arent gonna knock $1,000 off of the price." I told him that he initially quoted me $1,500. He looked crazy and admittedly denied it. He said the puppy is $2,000! I know what I heard. I told him to go ask and he pretended to go over to their computer station, and he acted like he was negotiating the price on my behalf to the young ladies working there. After 5 minutes he came back and told me the best that they could do is $1,800. I said never mind and left. My family and went to our car and talked about the dog. I decided to call Petland, and a young lady answered the phone. I told her I saw a Bichon-Poo online and I wanted to know the price. She put me on hold, and when she returned to the phone she quoted me $828!!! I told her I wanted the puppy and was on my way to the store to purchase her. When we went back inside, I went to the computer station and asked them to verify the price of the pup, and they let me view it on their PC. The dog was $228 but with the warranty, microchip, training sessions, food, and vitamins, etc. the $600 was added to the price. A very nice young lady named Bri assisted us this time. While we waited for the puppy "Mr. Hustle" saw us and he came over, and he asked if we had changed our minds. I said yes, and we were being assisted by "someone else." He looked shocked and said "really" like he was surprised. He asked if we were getting a good deal and I said "yes. You were trying to rob us." Needless to say, he walked away pissed. While completing the paperwork, I flat out ask Bri if they work off of commission and she said "YES." I will end this by saying Im glad Bri got the sale!