Falcons Fury Harley-Davidson

Category:	Harley-Davidson Dealer
Address:	900 Dogwood Dr, Conyers, GA 30012, USA
Phone:	+1 770-979-7999
Site:	falconsfuryhd.com
Rating:	3.6
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 10AM–5PM

Location

Photos 100

Reviews 4

Terruss Reed

1. I see everyone else writing reviews on how horrible and over priced the service department is. I have not had my Bike serviced there but needed to go in to get a clutch adjusted on a bike that i had bought only 3 days ealier. JB had me pull arund to the service department and as soon as i got near the doors some guy that i assumed to be the service manager attempted to bark down my throat over where the bike was positioned near the service bay door. (mind you there were about 15 other bikes in this same space and mine was behind them). 2. So the day i bought my bike they had me in the dealership until 10pm. We negotiated about 500 bucks off of a used bike. And paperwork was drawn. I signed the paperwork and was told that they wanted me to come back the next day to pick up the bike because they wanted to get it cleaned up for me and the lady that would nbe able to "custom fit" a helmet for me was gone for the night. Because it was late i agreed to come back the next day. When i showed up my bike was parked outside in the sun with a tag one it. Dirty as hell might i add. So i addressed how dirty it was. JW supposedly had someone take it to the back to clean it off. While they were cleaning I went to get my helmet "fitted". in fotting the helmet she put the one on display on my head and it fit so she got me an extra large. Im not sure what the motive was but I got on the bike and left. A few days later after further reading the paperwork I relaized that i paid sticker price rather than the negotiated price. I called JW back to speak with him about it and he all but told me to kiss his ass. I attempted to call the Store manager for 3 days. he wouldnt even return a call.. and to top it all off they were all pushing thei service package and a 2500 mile servicing that they said that i needed. This place is all about getting your money and once they have it they are all pretty much like "f^*k you" they will never see a dime of my money again. I live 3 minutes away from falcons fury and ride to thunder tower west for all of my needs and for thier functions.. Middle fingers up to falcons fury... Shane was cool but right after he told me he was a pastor he dropped the f bomb repeatedly... strange...

Chris Williams

Worst service department ever. Took my bike there to get the lights looked at as well as my clutch, which had some play in it for some reason. They fix the lights and do a great job on that and the tech tells me I need a new perch to fix the clutch. Tell them ok, and they order the part and tell me they will call me when it comes in. A month goes by, no call or anything. Another few weeks and I get a call saying I owe them $70 for a perch I never picked up. Annoyed, I tell them I was never called about the part and wanted it to still get my clutch fixed. They say ok, bring it in and they will install it and finish the repair. Bring the bike in again, wait around for over 2 hours. Bike is brought out and Im charged for a perch and a foot peg. Say what the hell, I didnt ask for a foot peg. Get it worked out and they reverse the charge (foot peg was also never even replaced, but whatever). Go to get on the bike and leave, notice the clutch still has the same amount of play in it, new perch fixed NOTHING. Ask the tech that was helping me whats going on and some other technician walks over and starts yelling at me saying its my fault for having custom parts on my bike. Never saw this new technician in my life, he didnt help me at all through the whole process and is now berating me in the lobby area saying I should have done my research before I had the repair done. First off, I brought my bike to them because I default to what they say, Im no mechanic. Second of all, they didnt even fix anything. So, not even taking into account the terrible customer service and experience I demanded my money back. I get explained that they have a no refund policy and then I blow my lid. I demand a manager, a refund, and that they take their parts off my bike and put back on my "custom" ones (which another harley dealer installed and are authorized roland sands harley parts anyway). I would NEVER come back here and would NEVER recommend anyone coming here for parts or otherwise. Bunch of inexperienced hot heads.

William Gregorio

Buyers beware!!! Falcon’s Fury HD is as bad as it gets. No wonder the staff is leaving by the week. I purchased a 2015 Street Glide CVO as an out of town customer on 2/28/15. Bike was delivered with dead battery and filthy. The shipping company provided me with a detailed inspection report signed by the acting manager at Falcon’s, Steven Wright. Turns out Steven released a top of the line model to be delivered to me with scratches and swirl marks all over the bike. When I questioned how he knowingly did this, his response was that the CVO before and after me had the same issues and that HD considers it ‘acceptable’. My bike was brought to my local HD dealer the same day it was delivered on 3/17/15 and remained there for the next 46 days. I made two months of payments including insurance for a bike I didn’t have due to Stevens’s incompetent tendencies. He never once apologized for all his mistakes. After demanding to speak to owner, I finally got to speak to Rodine Younessi out of his Florida location (Spacecoast). I was floored when he started off by essentially screaming at me and telling me he would be doing me a favor by offering to unwind the transaction if I paid $700 to ship it to Florida. Rodine clearly doesn’t subscribe to the Customer is King Model of business. Rodine seems to be a loose cannon with a huge ego. Steven and Rodine offered zero compensation in the end for my two months of payments and insurance. If I was treated like this purchasing a CVO, how will they treat their customers purchasing lower priced models? Your money is good anywhere, go somewhere else.

T Kennedy

Short Version: Friday I encountered a millennial who, out of eagerness to make a sale, provided alternative facts leading me to believe that I would have my product Tuesday. However, when I didnt receive that delivery notification I was expecting, I decided to call. That same young man answered and he had amnesia. He thought it was an intelligent idea to chastise me... So I disconnected and called back to speak with the parts manager and unfortunately he was worse. Not only did manager uphold his subordinate, he was also disrespectful. That conversation ended with me driving from Tucker to Stockbridge to retrieve my proof of purchase and then to Harley to return everything I purchased that day (I wish I could return the bike too). When I arrived at the parts counter the ridicule continued with the millennial laughing at me in front of his manger. His laughter sparked some unprofessional verbal exchanges between the three of us. At this point I just wanted the refund so I could go, but the unprofessionalism continued with the manager. Out of anger and/or frustration, he tossed the bag containing some merchandised I returned. It flew from the front counter into the stock room... Needless to say, if I can help it (I bought a 5 year extended warranty for the hog there), this particular store will never see another transaction from me... Big fella you can disrespect me. However, you will never disrespect my money! Well, I guess I need a new Harley store! Damn... I was really looking forward to the upgrade...