M S International, Inc.

Category:	Granite Supplier
Address:	7950 Troon Cir, Austell, GA 30168, USA
Phone:	+1 678-803-0800
Site:	msistone.com
Rating:	3.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–12PM Closed

Location

Photos 76

Reviews 11

Paradise Scheduling

I have Worked with this company since I started my Business. I have worked with Kevin there sales rep while he worked at MSI During the time they decided to charge me for materials that was never delivered to my shop. So of course I will not pay for something that I have not recieved and I simply told them show me the proof that you delivered the materials to me and they gave me this bogus signature of an employee signing the paper. I then told them please take me to court! they never did they never had proof So my Secretary which is fairly new was looking for a material to purchase that our client chose at MSI. Her not knowing anything about the issue I have with MSI she simply did her job and asked to purchase the material. Little did she know that MSI took the payment lied to her telling her she will receive the material tomorrow so what she did was pay for the material full price with a card. She calls right back the next day and they tell her sorry you have call corporate office. She has no idea what is going on she calls them they still do not answer. So she tells me she ordered materials from them I told her dont worry I know what they did to you.And just as i thought they took the payment and did not put it towards anything they just took the money and now they are just simply saying Call Your Lawyer. What great service so Basically I was robbed $2700.00 until We settle this in court. Before all this i was threatened by there sales rep that if I do not pay They know where I live and if they catch me they will cut my ***** off.

J Polios

The showroom was a pleasant surprise since it is in an area that I have not been to in over 20 years. Nice lobby/reception area and a decent selection center for tile but by all means not a large selection based on other places I have been in the past 2-3 projects. Not sure they have the largest selection for solid surface which was the main purpose for this visit. They do not seem to carry Ceasarstone or Stilestone or Zodiac. Not sure what brands I was shown. But I feel like something in the selection was missing. Specifically I wanted to use 2 different quartz colors as I have 2 different colors in my kitchen cabinets. I liked our Sales person Melica. She was professional and helpful. We received most samples on the spot but later learned that to get 2 additional samples that I had selected, I needed to go online to their website and order them myself so MSI could be assured that I pay for the shipping costs for those 2 additional samples...one of which was not available to order. Not sure how I am supposed to make a selection without a live sample. Not what I had experienced in the recent past projects that I have completed. So it was unexpected. I rated a 3 but 2.5 is probably more accurate rating.

Darlene Poynter

Amit, Every single time we go to this facility in Austell it takes hours to pick up product at your dock. We have a small order of Autumn Slate to pick up. Our driver arrived at your dock paid for the purchase at 1:15 pm eastern time it is now 4:17 pm and after my 3rd call to ask for someone to please check and see why it is taking so long to get 7 cardboard boxes of stone, I get from Andy..."I will go right now and see what is going so long". My driver calls at 3:45 to tell me he never showed up....I call back and after waiting on hold for 5 minutes, a very nice NEW employee apologized to say that within the next 10-15 minutes we would be loaded. I am a small customer of MSI and I have your materials installed in the floor of our showroom and I cant even get a small amount of customer service from your company. I have determined that I can buy this product elsewhere and I guess this is what I will have to do. I cannot afford to do business with your company.

Debby Fleischer

I visited MSI yesterday to find countertop material. Really, I was very impressed with first of all how nice everyone was. I noticed that immediately and it seemed to apply across the board. They were organized, efficient and so very helpful. I told Amy what I was looking for, generally, and I found 3 candidates in a very short period of time. I was very happy with my experience.

Martha Gonzalez

Me encanto visitar la tienda desde el ingreso fui recibida excelentemente por la recepcionista. La persona que nos guió dentro del almacén muy profesional. Quede muy satisfecha

Kate Brents

They are the most unorganized group ever! I was told several times they would have granite out for me to view and I would show up and they didnt have the slabs I requested out or didnt do it at all. Then I selected 2 slabs and now they cant find the second one. I would not recommend wasting your time here.

daniel clark

Was told they have no bathrooms for us truckers. That is disgraceful. For some one to provide you with a service and to be told that they will not be facilitated with a restroom for themselves and their child is a disgrace to all humans. Even death row inmates are given access to restrooms.

Betty Slade

The place is awesome and the selection is without a doubt the best I have ever seen, if they do not have what you are looking for it probly does not exist. The staff was very helpful and knowledgeable. I would definitly recommend this place. 5stars without a doubt.

Marion Allen

The BEST PLACE for any of your stone/tile needs! Great Customer Service, outstanding selection & HUGE SELECTION! For any future needs I most definitely will be going back!

randy davis

I work for gs marble and granite in Columbus oh. We use them for one of our sources and are always pleased with the service.

traci brady

Awesome selection! Beautiful showroom. Staff very helpful.