The Hideaway Smoke Shop

Category:	Tobacco Shop
Address:	5275 Red Bug Lake Rd #125, Winter Springs, FL 32708, USA
Phone:	+1 407-960-4790
Site:	sites.google.com
Rating:	4.2
Working:	10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 12–7PM

Location

Photos 34

Reviews 17

Marcel Munoz

A while back the smoke shop wouldve gotten 4 or 5 stars. But ever since that fat guy with all the facial hair started working there I have been at smoke shop 2 times. And on both occasions that employee was rude. The last time I was there 9/22/2016, I walked in the store and mentioned that I was going to browse and cool off from the heat outside and he said in a rude way, "this is not a place to cool off at.". What did he mean, that Im not welcome there? And there were 3 people inside which was embarrassing. So I said nothing at first, but a few minutes later I said that his customer service needs improvement. He said "I dont need your business". So I asked him why he had a problem with me, he said " you can leave". Thats messed up, to be treated with disrespect and in an unwelcoming fashion In a gift shop. Or anywhere. Then I left and was talking with this nice guy outside in front of Gators Dockside, the employee at smoke shop called the police on me. But when they showed up I was already leaving. And they didnt bother me. All this crap why?? So from social media and reviews, Im telling this story.

John Stewart

Best smoke shop in all Florida. The owner is a really cool guy. The BIG THING is that the owner of this shop is often behind the counter himself. So he will go through more trouble to meet your specific needs than just an hourly employee. And if he isnt there its not a big deal, he has good employees too. But I just like that he will be there often times when I go in. Definitely cares about the small things for his customers. He has A LOT of patience. He will answer even the most annoying questions like nothing. And he will wait for you to make decisions without haggling you. Offers great products and doesnt BS you for profit. I have been to a lot of smoke shops, and I just prefer this one. -John 5 Star rating.

katuchi life

I dont know what that marcelz nsamix guy is talking about. Ive been going to this location for over three years and this "big bearded guy" has been nothing but respectful and professional. Hideaway has a great selection of everything you would find in a smoke shop plus more. Dont let one smacked out review guide you from an excellent store!

Moe N.

Best service in town, period. These guys go the distance for you! Since they have opened they have catered to my whole neighborhood, everything is priced lower than the other shops. They have ordered specialty cigars for my friends as well as my custom glass pieces that are going to be the stocking stuffers!!! LOVE THIS PLACE

Emily-Jane McCarthy

This place is amazing the manager shy is very helpful nice guy I really dont know what the other guy is talking about Ive had nothing but a good experience everytime I go the staff is very knowledgeable hope they can expand in the future I would like to see what more awesome stuff they can get then. thanks guys good job

Dopebro William

Only my 2nd time here and I honestly love this place the service is amazing the people are so friendly and cheap prices I honestly dont know what this dude below me is talkin about. these staff know what there doing. So if you want cheap prices come thru

steven miller

Horrible customer service, and they are WAAAY too expensive. Their pipes range in prices but I bought a pipe for $40, and I saw the exact same pipe somewhere else for over half of that. Never again am I shopping there!

Chelsey HijabLove

Best smoke shop in Orlando. Customer service was actually the best ive experienced at a smokeshop. Typically the sales people dont care and are not helpful. The Hideaway is the shi*

Justin Blank

Store opens at 11 am. Been waiting the past 30 minutes almost for them to open, and not a single person is here to open it. How are you a half hour late to open? Ridiculous

Walta Bobby

Best place in town thus far, Love the warm Welcome soon as Im in the door. Always have what I need and most importantly, best prices ever!

Sparky Morales

They have a great selection and great prices. Their employees are super helpful. One of my go to smoke shops

Meg Rhodes

Perfect name for this shop, I wish I had seen it sooner. The staff are knowledgeable and kind.

Renee Kiffin

I was recommended to stop by here to get incense. The store is well kept, organized and clean.

Johan McFadden

best service. these guys are always great to me. thanks.

layne burton

awesome! Great customer service! Thanks