Ross Dress for Less

Category:	Clothing Store
Address:	3355 Daniels Rd, Winter Garden, FL 34787, USA
Phone:	+1 407-877-7704
Site:	rossstores.com
Rating:	3.9
Working:	9AM–11:30PM 9AM–11:30PM 9AM–11:30PM 9AM–11:30PM 9AM–12AM 9AM–12AM 9AM–11:30PM

Location

Photos 100

Reviews 15

Jose Cuadro

My wife purchased some clothing that she tried at at the store and seemed to be happy with the look, and style upon bringing it home she removed the price tags and hung them on hangers, two days later she realized that the clothing (shirts, not lingerie or swimwear) she didnt like how it would look with her other items of clothing, she still had the tags (although not attached) and proceeded to put the articles back in the bag along with the price tags and the original receipt. Since we do not live near the Ross store she purchased it at, she decided to return it at the Ross location near our home (STORE #1072) upon arrival to the returns counter, she advised the sales clerk of why she wanted to return the clothing, the sales clerk immediately gave attitude and proceeded to tell my wife that she couldnt accept clothing that didnt have the price tags attached, my wife asked her to verify with the manager, which supposedly informed her of the same. My wife proceeded to say that the price tags were in the bag and she could match them to the articles of clothing, at which point the sales rep stated "that item has been worn and can not be returned." Never even looking at the clothing, my wife was offended and bothered and stated that she would never buy from that Ross location and proceeded to leave. I met my wife at the exist of the store and she informed me of the situation and how it went, I asked her to provide me the receipts so that I could review the return policy, I read it and asked my wife to wait for me in the car while I attempted to speak to this sales rep. I went inside and waited in the line, when called the same sales rep called me up to the return counter and asked for my bag, I hand it to her, she proceeded to open it and turn it upside down and shake the products out, with no regards to what was in it or how the products were being handled. When she realized that it was the same two pieces of clothing that she had just seen from my wife proceeded to say to me "I already told your wife that we could not accept these" with a really bad attitude, I then asked her to provide me the name of the store manager and her name on a piece of paper, she did, I then asked to speak to the manager on duty, it took him 15 minutes to come out to speak to me, when he did as expected he sided with his employee, he then asked the sales rep to point out what proof there was to demonstrate that the shirt had been worn, she pointed out a faint white streak less then an inch long and said that it was deodorant, I asked how can you prove that was my wifes or that it didnt occur while trying it on in the dressing room, to which his response was he couldnt, but how could I prove that it was or wasnt either. I said exactly so we now fall back on the fact that your companies return policy verbiage isnt clear on what demonstrates whether the article was worn. There were no other stains or signs that the shirt was worn, but he refused to accept the return, I then asked for his managers name and the names of the store manager, and district manager. He provided it to me and proceeded to say that the store manager was on vacation and would not be available for another couple of days. I informed him that at this point it had nothing to do with the money that totaled less then $30.00 dollars, that this was about the principal, and the rude attitude and unprofessional of his employee. I advised him that I was while standing in the store sending an email to the cooperate office as well going to file a complaint with consumer affairs and the BBB, to which he replied with "that is your right sir" with a smug attitude. Ross if this is the way you treat your customers. I will gladly pay full price for my clothing at the department store and avoid you all together. Remember that loosing me represents little to nothing to you in revenue, but I promise you that I will make it my personal goal to let everyone how horrible your company treats its consumers. I will blast it all over social media and make it go viral.

Isiabeth Calderon

Sad to say that one employee can ruin your experience. We were treated very rudely by a cashier named Sharon who got upset because we asked twice about a price. Then later when asked why she had to be so rude about it she went off on me. I do not get people with no customer service. If someone doesnt understand something, how hard is it to explain again? Anyway...arent they there to help? She was so rude, we had to speak with the manager. Told him it was so sad to have that experience because that is my local store and that was the first time ever an employee had been so rude. I do not know if any action will be taken but at least he was informed.

Luz Restrepo

Me encanta este almacen, por sus precios, amabilidad de las personas que alli laboran, por su organizacion, por la variedad de marcas reconocidas, etc, ect.

Jose Duran

Hit or miss, you can say its like a treasure chest where everything looks badly placed and disorganized. There are good deals sometimes and feels like you hit the jackpot. Bedding materials are cheap here, the quality is ok and myself at the moment have not had any bad encounters with a employee. (Yet)

Michelle Rattan

Always love a good deal when I get one! Any Ross I go to, I always find cute clothes for just the right price. Im a mom of 2, so, spending like I did, pre-baby, is definitely not going to work for my budget. Ross gives me the opportunity to look good in brand name clothes for a fraction of the price.

Spencer Coleman

Really hit or miss at this location. Always busy. ALWAYS. But the quality of items can sometimes be good. Usually not much in the mens section. Its also always filthy. Literally walked in at opening and there was crap strewn everywhere. How was that not fixed either after closing or before opening?

Ashly Dale

The clothes are varied and oder a wise selection. The check out process is like a sloppy cattle line and lots of their merchandise is strewn all over.

Michael Drew

Im in the store now at 10:55 and Ive been in line for 20 minutes and the line is getting longer.. The worst ever. Management should be fired..

Marcio Oliveira

Melhor Ross da região de Orlando. Tranquila e organizada.

Denise A.

You can find just about anything here like lamps, dishes, houseware, car, kids, shoes, comforter, pillows, towels, and jewelry.

Jessie McMillan

Rude lady by the name of Jessica at the fitting rooms forced me to leave my adult sister when I am a kid

Rodrigo Marques

Simply great as all other Ross stores. Heres a tip: get there as soon as you can to find more items.

Olive Gobin

Love to shop at Ross, the prices are right for me on social security. Customer service not great.