Firestone Complete Auto Care

Reviews 7

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J Watson

"An Oil Change Gone Wrong" 10 am Saturday - Dropped off my car for an oil change. It was very busy and I expected it would be a while. 4 pm Saturday - Got a call my car was ready. I asked if they could keep it overnight and I would pick it up Sunday morning. Got a call a few minutes later and was told that they forgot to mention my brakes needed done and gave me the price. Checked the part prices and decided to do the brakes myself (save about $200). Called Firestone to tell them NOT to do the brakes. 10 am Sunday - Go to pick up my car and see it is up on the rack with the front tires off. Work had really not started. Had to wait a few minutes for them to put the tires back on (no big deal...mistakes happen). Was told they had replaced the front brake pad retaining clips for free (OK...thank you??). Sunday afternoon - I am replacing my brake pads (and rear rotors). Finished the passenger front. Started on the drivers side front and found that 3 lug nuts were cross threaded (WTH!!). I put a marker ("X") on the 3 lugs and drove the car back to the shop. Was told they would need to keep the car, assuming they may need to order/replace they studs (starting to get annoyed...but again, mistakes happen). Monday morning - Got a call to pick up the car. Was told that there was no problem, the lugs were removed, fingered back on, and torqued properly (sounded suspicious...but OK, youre the expert). Tuesday afternoon - Resumed work on the brakes. The same 3 lugs marked with an "X" are still stuck (Seriously!!! Now I am getting upset). Took the car back to the shop and explained the issue (very calmly). I could tell that the service guy was not really believing me, and had me drive the car to a bay where he was going to show ME how it is/was done. Put the impact wrench on the first "X" marked lug...snapped it off. Was told (again) that they would need to keep my car to order/replace they studs (no $h!t Sherlock...like you were supposed to do on Monday??). I am so dumbfounded I do not what to say to the guy. He then tells me that they will replace all 5 studs for free and gives me a fist bump (this is so sad now, it is starting to get comical). Wednesday afternoon - picked up the car. I can see the marked lugs have been replaced. All appears to be OK. Long story short. Firestone had my car for 4 days to do an oil change. For my trouble, I got 5 new lugs/studs, a couple of brake pad retaining clips, and a fist bump... ...Long story longer (several weeks later). The week after the above, I discovered that Firestone had removed (and lost) the engine cover. Which they had to order from the dealer (at their cost). Today I took my car to a trusted mechanic (not Firestone) to check an issue with hard starting. My mechanic told me that there is a potential problem with a sensor caused by low and dirty oil. It is his opinion that "THE OIL WAS NEVER CHANGED". This is just to crazy to make up...

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Pepe LePeu

Read the reviews, inquired about wait time as this was an issue for many and when I arrived, I was promptly attended to. I had been told by knowledgeable friends that I needed a new battery, it is 5 years old. When I called inquiring an estimate, Luis gave me the breakdown very respectfully and without a sales pitch. He told me what the warranty on a new battery and that I would be provided a pro-rated chart in case of replacement. When I arrived, he checked the battery, gave me the printout of the battery load test and informed me that the battery was good... no need to replace it. He did recommend to clean the battery post as this contributes to not starting up and I asked if he could attend to it. Not only did he clean the battery post but when he gave me my receipt, NO CHARGE! The least I could do was give him a tip which he refused but I insisted. I give this Auto Care Store a 5 star rating for being courteous, friendly, providing prompt attention but most important for their honesty. You cant get better then that! Highly recommended for all your needs.

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Steve C

I was all set to write an excellent review. Shawn did a great job trying to find a tire during the holidays. Quoted $178 plus 21 mount and balance. The next morning I show up to get it mounted and the lazy dude at the front tells me 45 minute wait. 45 minutes to remove 5 lug nuts at 7 AM? He says, "I only have 1 guy working". I said, "what are you doing? There isnt anyone else waiting, why dont you mount it?" dumb look on face. So I mount the tire myself in the parking lot. THEN, I get the bill for $240 - chock full of surcharges and BS. HOW ABOUT FULL DISCLOSURE OF THE COST????? I give 1 star because Shawn hustled to get the tire.

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Manny Cuba

I dont like being jerked arround!! I had made an appointment to replace all 4 tires plus oil change and told them that I had to wait, I was told it would be about and 1.5 hours. Brought my car in at 8:00am (scheduled) while I was checking in the service advisor didnt realize that I had an appointment and told me that I was lucky...so I asked why? He responded that I was one of the first customers (walk in ) and wouldnt take at all, roughly hour 1:15 . By 9:00 am my car not even had been brought in and service advisor said he was waiting for a bay to open up..... I was there from 8:00am!!! and by the way I was the only Custumer waiting.

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Leo Perez

When I arrived to my appointment for a regular oil change they told me that the price would be about 40 $, it was my surprise when they finished the job after 3 hours (orginally time suposed to be 1 hour) that the bill total was over 200$, the bill showed cabin filters, air filters, additives etc, that I didnt ask for, additional we asked to check the brakes and tires and they told us that everything was good, the day after I had a flat tire and we could see that the brakes were worn (in Tire kingdom), PLEASE DONT GO TO THIS PLACE THEY ARE SCAMMERS.

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Jose Trevino

Ive been there twice in the last two months. First time they said coulnt patch a Goodyear tire because there was a nail in the wall section, said I needed to buy a new tire. Went somewhere else and had it fix without an issue. Second time was last week, I needed specifically a new run flat Firestone tire. They did the job, and stole an ipod from the arm rest compartment. Spoke to the Manager about this and got the standard answer "Those thing dont happen here".... This is just a dishonest place.

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Ron Rubens

I procrastinate way too long to replace my front tires on My Chevy Traverse. I looked at them yesterday and felt it was no longer safe to drive much more at all. I needed my car this afternoon. I work close to this Firestone. I know that my tires are not typically stocked. When I called over yesterday they confirmed this but said they would send a driver to pick them up. By 10:30am this morning I’m driving away with new tires. Fast reliable service and a great price! - Thanks Firestone.

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