Higher Ground Bicycle Company

Category:	Bicycle Store
Address:	1410 Market St, Tallahassee, FL 32312, USA
Phone:	+1 850-562-2453
Site:	highergroundbikes.com
Rating:	4.8
Working:	Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–4PM

Location

Photos 6

Reviews 15

Skip Gregory

Really, really great service! After researching the internet for bike racks, I dropped by for the first time near closing to look at what they had. A sales person named Judy showed me a couple of racks they had in stock and when I asked if I could try it on my truck, she said sure and picked it up and took it outside and mounted onto the hitch. I was so impressed with the rack, a Kuat Transfer....really nice rack for the money...and with her enthusiastic service, she even put the locking devices on for me right there, I bought it immediately and have been really happy with the purchase ever since. Then today, after we were on a long ride, we stopped by again to try to find a pair of handle bar covers for my wifes bike. They had a pair we wanted and they installed them right then. I was also having some problems with my bike in that the chain was jumping and slipping (the internet said it was probably a worn out freewheel) and even though it was again near closing time, they took it right in and repaired it while we got a bite to eat at Momos next door. I have never seen such professionalism, such great service and reasonable prices anywhere or any business. Keep it up guys. You have won over all of my business from now on!! Thanks!!

Hugh McArthur

Years ago I purchased an expensive frame (Santa Cruz blur) from the shop. Sadly after only two years it broke. The shop quickly warrantied it and I was good to go; until this time it developed a crack in the frame. At least we caught it before it broke thru again. I asked the shop to warranty it again. The problem was this time it was out of warranty by two years or so. I explained to the owner (Todd) that I hadnt been riding in quite a few years, had just started back and this was the second time the frame had a problem. Even though the shop owed me nothing, they agreed to sell me a new frame at cost and move the parts for free (which they did). Im not suggesting if things go out of warranty they will always do this, but I can say that theres a good chance they would be willing to talk it thru with you to find a viable solution. Todd, I didnt expect the support, but again greatly appreciate what youve done. Tyler (shop manager), I would also like to thank you for doing a great job with the bike and for working closely with me too.

Jack Peacock

Folks if you think customer service and affordability is a thing of the past, you might want to visit Higher Ground to restore your faith in both. Roger and his team are without a doubt the most helpful and fair minded group that I have encountered anywhere in a long, long time. Other local area businesses could get well schooled by this bunch and their business model. Their products and services are very fairly priced and Ive NEVER been up-sold by them. They are low key... no pressure and unlike some other shops they are NOT condescending hipster bike snobs... just real people doing a really professional job. I love nothing more than cycling but I am one of those riders that really doesnt care much about the nuances of the bike or major repairing it myself. They really seem to get that... and its ok. For the record, I have no personal affiliation with anyone at Higher Ground... just a repeatedly and 110% completely satisfied long term customer. Go see em! Theyre a breed apart.

Galen Flynn

After finding what seemed like the best bargain helmet on a blog online I decided it was time to make a purchase. After finding that the online shipping costs were substantial, I decided to see if I could do better. The producers website, Specialized, said that they were carried here at Higher Ground. Came in to pick up the helmet and was pleased to see that the price was exactly the same as advertised online. Was grateful to be able to try to helmet on in the store as opposed to buying blind on the internet. This store actually beat the online price by $3 or so because the tax added was lower than the shipping cost. Great deal!

James Messer

These guys are top shelf. I purchased a commuter bicycle, then a road bike and then a mountain bike. Their inventory is great. The location is convenient and their service is quick and very reasonable. They really are a full service bike shop and the employees are always very helpful. I recommend Higher Ground without reservation.

Jose Sanchez

This is a great bike shop with a great inventory of bikes. Their staff is friendly and extremely knowledgeable. They gave me a great deal on a custom build mountain bike. HG stands behind their products.

John Webb

Ive been a loyal customer of Higher Ground for over 10 years. Why? Because theyve always taken great care of my bikes, and theyre one of the few bike shops that helps out with the local trails.

D Turner

You can NOT beat the service department here...best in Tallahassee and never over charge you like other places I experienced...all employees are friendly and out going

Ricky Delgado

I just love this place. They have great parts in here so that makes this place my one stop biking shop in the city, the prices are not that bad.

austin boyle

15% restocking fee is inconvenient. They might also try to sell you more than you need.

West Martin

Courteous, prompt and knowledgeable. Excited about my new bike. Thanks!

Don Lawler

The bike you need as well as want with the absolute best service.

David Norman

Always friendly, good service, they know bikes.

Teresa Cury

Amazing customer service.