Great Bicycle Shop

Category:	Bicycle Store
Address:	1909 Thomasville Rd, Tallahassee, FL 32303, USA
Phone:	+1 850-224-7461
Site:	greatbicycle.com
Rating:	4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM 12–4PM

Location

Photos 23

Reviews 5

Eric Nebel

First time buying a bike and these guys made it awesome. I knew what I wanted before I even contacted the store. I called these guys up and asked them if they the bike I wanted (GIANT Revel 29er) in stock. Sadly, they did not, but they informed me they could get it ordered and have it in less than three weeks. Roughly 6 days later, I get a call saying its ready to go and come get it. PS, I live almost 2 hours away, thus, the over-the-phone. I walk into the store and Im blown away. Im entry level, just getting into the cycling scene, and this store just made me want to do it even more. It has a great atmosphere...the layout, the smell of it, the size...it just felt at home. I cant really put words to the feeling, but when I walked in there, I knew I made the right decision choosing this shop over the local one near where I live. So I walk up to the counter, a gentleman asks to serve me and I tell him what Im there to get. As he walks to the back to retrieve it, I start looking around a bit. Another customer is getting helped by staff as he is a first timer like me. I couldnt help but listen in, as I was only 10 feet away. The staff member listened to what the customer wanted, confirmed, and proceeded to show the man to some bikes that might be what he was looking at. Now, as a prior car salesman, this is where I was expecting some overselling to happen. Then something magical happened: I was dead wrong. The salesman took in all the feedback from the customer as hes hopping on and off a few bikes, and instead of trying to sell him on what he brought out for the man, the staff set them aside and asked the customer to come try some other stuff out. They go over to another rack and start trying on a whole bunch of different stuff. Well color me impressed... The staff really do take their time and make sure you get what you need. To anyone who is planning to buy a bike, dont do what I did. I wish I would have made another trip to spend an hour or so with the staff looking and feeling what was right. I made my purchase and Im pleased with it, but I regret doing it over the phone and not dealing with some really awesome people who work there.

Jeff Young

I am writing this review because this is the SECOND time that this shop has done me wrong! I live about 17 miles away close to ST. Marks from this shop and its the closest one to my area. I called and asked if they had a 26 inch rim for my beach cruiser, I asked him to put his hand on it and see because I was peddling all the way on my wifes bike to come and get it, well I got there and he didnt have it and I needed it for work the next morning. The guy apologized, said he was sorry, but he didnt understand the scope of the situation. The other time, I had just spent close to $100 yesterday there and the next morning I was riding to work and nearly got killed from a distracted driver and ran off the road, hit a pothole and popped my tube. I tried patching my tube and my last patch didnt hold, so I went there, it was close by. I only had $3.75 and the guy wouldnt let me have a tube to get to work, so I bought another patch kit and it failed again. I would have given him the money that afternoon had he helped me out AND MORE. I had to miss work and walk the bike in hot sun for 17 miles down Woodville Hwy. NEVER AGAIN will I do business there EVER!! LEFT ME STRANDED!!! Not to mention I might have lost my job because of it. YOU GUYS REALLY SUCK!!!! Im telling everybody to avoid your shop at all costs.

Randy Fountain

Twice now Ive taken my bike in for a "tune up" and both times they failed to do what a tune-up is supposed to involve. A tune up is $60+depending on needed parts and if you bought the bike from them. The first time was 10 years ago at the Thomasville Rd. location. I asked for a tune up assuming they would notice it had serious shifting issues. Well, I got it back "tuned up" and it still wouldnt shift...they obviously didnt even test the shifting or they would have noticed. I noticed right away, they took it back in and ended up having to replace cables etc to make it shift properly. The second time was last week - 10 years later I had forgotten about the first incident and took it back, this time to the shop on Woodville Hwy. It was shifting ok but had been sitting for years so I assumed it needed a proper tune-up. I got it back with two new shifting cables. NOW it has shifting problems. it didnt need cables, it needed lube/adjustment of the trigger shifts which they obviously didnt even look at or they would have noticed. This is not a cheap bike...It cost me over $1k new. Dont get a tune up a GBS - they are nice enough - but they dont always provide the service they are selling.

A Private User

The Great Bicycle Shop is by far the best shop in town. They have the best and largest selection of bikes in town by far. The staff they have on hand is great. I bought my daughter a bike there about a year ago and they spent about 2 hours with her helping her figure out exactly what kind of bike she would really love. That type of service is hard to find anywhere else. I recently went back in to get my wife and I new bikes and we had another great experience. I have taken a few friends in there as well and they have all had such a great time in buying their bikes. Also their service department has been perfect every time I need servicing on my bike. I took an old mountain bike I had in for servicing and they were able to get it done within about a day and they even took the extra time to size it to me and do a nice cleanup on the bike as well. It is that kind of service that makes me go back every time. The guys at the Great Bicycle Shop are knowledgeable, respectful, and above all courteous. I would highly recommend them to anyone looking for a good bike shop in tallahassee.

A Private User

I found this awesome golden vintage Montgomery Ward bike at the Goodwill with aces Shimano parts and the Dynamo generator for front and back lights. I brought her in for some simple tuning up. I wanted to change the torn grip tape and as there was no old school tape in yellow available, I was guided towards the spongy kind. That was fine enough but when I went to pick her up the way cool vintage hard plastic plugs with a screw were gone and some ugly new plugs were in their place. When I asked about them there was a bit of weirdness and I was told they had busted when they pulled them out to replace the tape. I felt in my gut this was a lie and that they kept them for themselves. I cannot explain my feeling of why I suspect this but I just did not get a sense that the mechanics were trustworthy here. Also, the new cable tubing they put on was put on kind of shoddy style and I get a nice prick in my finger every time I shift the front derailer. OUCH!