Category: | Craft Store |
Address: | 2029 US-27, Sebring, FL 33870, USA |
Phone: | +1 866-840-2495 |
Site: | essentialdepot.com |
Rating: | 3.7 |
Working: | 3–6PM 3–6PM 3–6PM 3–6PM 3–6PM Closed Closed |
JA
James Fusaro
Oh how HORRIBLE there customer service is and there all around business practices. This company sent a $500 shipment to the wrong address after I called and confirmed the address before shipment occurred. They destroyed any orders I had to get out and also charged me another $500 to place a second order for the same products they shipped to the wrong address. They wont even schedule a pickup at the wrong address so the products can be returned and my money refunded. They wont even offer propriety overnight shipping !!! They have some ABSOLTUTELY NOTHING to get better the situation. I will NEVER do business with them again and I hope no one has to go through what I went through. If I could only express the financial impact there causing in my life and all the stress, no one would think about doing business with them. BE AWARE THIS COMPANY HAS SO CUSTOMER SERVICE AND I HOPE THEY LOSE EVERY LAST CUSTOMER THEY HAVE
RI
Rita Marie
The worst customer service ever. Called the number on their website, one person only to help and was not able to help me at all. Tried other numbers and no answer. I have been trying to order from this company over a month and am not able to place a single order. It is like pulling teeth to actually spend my own money to buy from this company. Their greener life program is very complicated and not user friendly at all. I have never had such a bad experience ordering on line as with this company. On top of it all the customer service person was not able to help so she hung up the phone on me.
JU
Julie Adair
Ive ordered from Essential Depot before and the quality is great. I placed a new order and I just had to hop on here to say I am very impressed with how fast my order shipped. I placed my order Sunday late night. When I woke Monday morning I already had an email with the tracking information. My order shipped in less than 12 hours, even with the backlog of orders they probably had from over the weekend!
TR
Trish French
I love Essential Depot. They are always looking to have their products manufactured from Green and Sustainable methods. They care about the environment and providing the best products to the customers. I also appreciate that with a membership ($5 a month), I can get one FREE 5 lb. Shea Butter each and every month with a paid order. That in itself pays for the membership numerous times over!!!
SE
Seventh Labyrinth
Love this company! Cant say enough good about them. Ive used Essential Depot since I made my very first soap years ago, and love being one of their Greener Life Members. I highly recommend their lyes (NaOH and KOH) for the quality they offer, their Essential Oils, and the quality of their argan oil and natural shea butter is outstanding!
CH
Christopher Wilkins
If youre not open to the public, dont tell people youre open to the public. I was told they were, so I drove down there only to find no open doors, no answer to the doorbell, and no answer on the phone. Very disappointed and upset over having my time wasted.
CA
Cathleen Timberlake
Purchasing from Essential Depot is a win-win for Monastery Scents. I love using the unrefined shea butter! I use their excellent shea butter for my soap and lotions! Great product....plus by being a Greener Life member I get a free 5 #s when I order!!
TA
Tammy Pierce
What a deal I got today on lye and I bought there red molds I ll let you know how they work, Join for $5 and get free Shea Butter and other fee itiems. You can tell they have quality essential oils, no more using a half of a bottle for one batch of soap!!
WA
Wayne Malas
Love Essential Depot, We have been using their products for several years now and they have become our go to company for lye, essential oils, glycerin, Shea butter Palm oil and soap making equipment. Great products and great prices.
SO
Soapzies
They were out of a lot of essential oils I needed and I miss the coffee fragrance oil. Usually when I order, I always find what. I love that you get a free drying tray when you are a member of the Greener Life Club!!
B
B B
I love getting my supplies from Essential Depot. The quality of their products is great and with the greener life club you get awesome deals and bonus items. I would like to go visit the shop in person some day.
SI
Simple seeker
I am a new member at Essential Depot. I love the products and discounts but the shipping is horrid. I wish there was some way they could find to make that less expensive. Overall, I love this place, though.
MI
Michelle Skurkis
I LOVE Essential Depot! I order all my supplies for my soap/body goods business from Essential Depot. The quality is excellent, customer service is excellent, and pricing cant be beat!
MI
Michaelle B
I love Essential Depot & The Greener Life Club. It allows me to bring safe, chemical free, GMO free prouducts to my clients. Helping to make a cleaner planet, one prouduct at a time.
MA
Marlo Mackenzie
Every order is perfect! Never had any issues what so ever! I recommend joining "green " program,lots of great offers! Very professional company! Love everything about them.
RE
Rebecca Morris
I am very pleased with Essential Depot. Great Prices and My Order arrives on time . I know the products are going to be Top Quality. Thank You Essential Depot.
TI
Tina Tomlinson
When making all natural products this is the place to go for so many items. Great prices and being a part of the Greener Life Club is worth it. Many Thanks!
ME
Mecheline Muhammad
I absolutely love this company! Im always pleased with my purchases and the quality of the products I purchase from them are consistently top notch.
YO
Yolanda Jacobs
I love Essential Depots unrefined organic shea butter and so do my customers! Thanks for providing such a great product!
CA
Caroline Roberts
Just made my first order. Cant wait for it to arrive. Nice site, easy to navigate.
SH
Shelby Miller
I love Essential Depot! Fast shipping and they have everything I need!
LI
Linda Almon
Excellent products and excellent service, I love the GreenerLife Club
TR
Tracy Mason
Great products, great pricing, timely shipping. Excellent service!
JA
Janis Johnson Burgess
AWESOME Green products...been with this company for a year now
AN
Angela Carter
Quick delivery, love the mold/basket combo and drying trays.
SY
Sylvia Colbert
Very communicative and responsive. Great Customer Service.
BE
Beverly Decker
Best place on the web for ordering soap making supplies.
VI
Virginia Rioja
Great products. Just love Greener Life Club :)
LI
Linda Lockett
I love this stuff Learning experience for me!❤❤
MA
MaryFrances C
Always excellent products and superior service
WE
Wendell DeMent
Great products and very reasonable pricing.
ME
Megan .Bost
The only place I buy LYE from. I trust it!
TA
Tamar Mikeladze
Excellent service and quality products!
EL
ELENA ABRAMS
Always reliable and fast! Thank you!
WH
What.The.Soap.
Great place to get soap supplies!
CH
Cheryl Havelka
Great prices and service!
SC
Scharlette G
Love essential depot
CA
Carolyn Arizmendi
I love this company