Proctor Ace Hardware

Category:	Hardware Store
Address:	870 A1A N, Ponte Vedra Beach, FL 32082, USA
Phone:	+1 904-285-8101
Site:	acehardware.com
Rating:	4.5
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–6PM

Location

Photos 80

Reviews 10

Pat Moses

Nice store, plenty of salespeople and lots of unique items. Obviously, theyve been in business forever and know what they are doing. BUT, I just had a strange experience in their PVB store. Went in to buy a door lock and and have it re-keyed. Ill make this a short rant, but it really was a very odd experience. I picked out a lock in the store. Then I went to the guy at the key counter and he said they could do it, but not him. Then another guy strolled up and said "hed give it a try", since "Gary" wasnt available. Finally, Gary came to the counter, took the lock to another part of the store and I assume was re-keying it. Anyway, it took easily 20 minutes, probably 30 minutes from that point, with no explanation of why it was taking so long or whether my key was the problem, etc. I started strolling other aisles AFTER 20+ minutes as I was getting bored waiting and small-talking with the sales guy at the counter. I returned to the key counter, and a 4th employee asked me if he could help, I told him I was waiting for a lock to be keyed, he pointed to the counter and asked "is that it?"....it WAS. The original salesperson was just standing behind the counter and never said a word to me. Finally, I grabbed the box the lock was in, and there was a ticket for a $12 labor charge. No explanation at all. Gary was nowhere in site. The original sales guy offered nothing verbally. In fact, he acted like I should have known my lock was ready, when he knew full well that I had been waiting in the store a long time. This all occurred from when I entered the store just after 5 pm Sunday to almost closing time at 6 pm. Again, I like the store and Ill go back, but just weird customer service, if you ask me. I wont be buying any more door locks there, thats for sure.

Alexander Kiss

Bought a Weber Genesis grill and had a great experience. Their added value is the service after the sale, including full installation. When I had a problem with the igniters a month into owning it, they didnt hesitate to send out a technician to service. Completely professional and the big box stores cant match the level of attention and product knowledge of this group.

York Onnen

Great to have a family-owned hardware store closeby. They are fully stocked, carry a wide range of nuts and bolts, fresh sod and a good supply of plants. Their knowledgeable employees seem to stay with them for a long time. And, they offer a military discount, just like the big box stores!

Kathy Sullivan

I love this store! I like having a small neighborhood store near by. One of my fav places to shop for garden supplies and boy do I! Im in there once a week and love all the improvements they have made over the years. Kudos to Proctor!

Mike Eagle III

Service is awesome and staff is knowledge, friendly and helpful on projects and product recommendations. Much more friendly and helpful than Lowes and Home Depot. My store of choice!

Sara Rines

Great little hardware store. I needed silver paint for art project and the employee brought me every option they had and went over the benefits of each.

Flo Bliss

The most helpful staff! Always find what I need there. Great garden shop too.

Penny Bing

Don and Zack were great helping me. Very helpful and friendly staff.

Evin Herzberg

Paul harassed me. got angry and yelled at me never going back

Brenda Christian

Caring, informative staff. Love shopping here.