T-Mobile

Category:	Cell Phone Store
Address:	295 S Pompano Pkwy, Pompano Beach, FL 33069, USA
Phone:	+1 954-974-9051
Site:	t-mobile.com
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–7PM

Location

Photos 24

Reviews 22

Jose Cruz

DO NOT DO BUSINESS HERE!!!!!! This weekend my girlfriend got a new phone. The systems were down and they had to call and authorize her card over the phone, later the computers came up and they ran the transaction as normal. She was charged twice. Upon calling T Mobile, they said the store would issue a refund. When we returned, DENNIS, the store manager, refused to refund the money because the store only showed one transaction (because we only ran card in store once and once over the phone). DENNIS refused to call T Mobile and find out the issue. He insisted he knew what had happened and proceeded to argue with my girlfriend, eventually telling us to leave the store and not to come back. We called T Mobile and they said that yes, in fact there was two charges and they issued a refund immediately. DENNIS, did not try to clean up his mess, was passive aggressive, and laughed in our faces. The staff is undertrained, and led by a manager who doesnt know what customer service means. I will now drive 20 minutes to my next closest T Mobile, just to not deal with DENNIS a anymore. DO NOT DO BUSINESS HERE!!!

Lily P

Not so great experience. My husband and I went yesterday 2/13/17 in the evening to pick up a new phone for my husband. The girl that attended us her name was Diana. She had no knowledge on phones at all. Pretty much the way my husband decided to choose a phone was based off my knowledge on phones. He ended up getting the Samsung Galaxy Edge 7. Its ridiculous. I dont even understand how this female has a job. No charisma not even a smile. She was almost practically kicking us out of the store (as in telling us to to hurry up and make a selection on your case already since I was trying to help my husband choose a case based of another tmobile worker in Sawgrass mall this man had knowledge and was super professional). To me it seems that shes just some college girl trying to get by on getting paid. This isnt her line of work. Im just saying.

Junior Francois

This is the WORST, I mean the WORST company to deal with. I bought an iPhone 5 and paid the down payment of $248 then I would be paying $20 per month for 24 months until I finish paying for the phone. The full price for the was $680 for tax. We decided to leave T-Mobile because their service was horrible. We passed the 14 day buyers remorse had to pay full price for the phone. I was told that as soon as I pay the balance they would unlock the phone for me. Well people, as soon as they transferred me to the unlocking department, I was told that this phone cannot be unlocked unfortunately. Now I am left with a phone that I paid full price for useless. BE AWARE of T-MOBILE.

Caroline Toribio

HORRIBLE EXPERIENCE!!!!! DO NOT GO TO THIS STORE!!! I would rather drive 30 minutes to another store then ever go there again!! I was charged twice for an upgrade and upon calling T-Mobile to try to fix it they told me to go to the store so I can receive my refund. When I arrived DENNIS the store manger REFUSED to help me. He was rude and nasty. He did not even try to life up a finger to try and help my situation. He told me to leave his store and never come back. So I will gladly NEVER COME BACK. Worst customer excuse for customer service ever! If I could give a negative star I would give him 5

Shar Ton

Went to this location to get my phone reprogramed, I had messed up a feature. I was told by the rep that samsumg had updated their features and others had came in with the same problem. His solution was to sell me a different phone. So guess what did, I took my phone to my brother who used to work with Tmobile and he literally correct the problem half asleep in 10 minutes....Tmobile please train your staff better

Melissa HdB

T-Mobile Associate Dennis tried to "mansplain" to me that an iPhone 7 with 256GB has way too much memory for me and his condescending snicker has convinced me to buy my phone elsewhere. His actual quote "Hehe, uuhm, do you know how much 256GB is?! I mean, do you really need that?! Just sayin, I mean, I gotta ask...!" Dude, none of your business. Ask yourself why you just lost the sale and got a bad review.

Mark Jones

Yvonne was awesome and extremely patient with us. We upgraded 3 business phones and added another phone to the account. She got us all set up by switching all info over into new phones and getting all the phones in the best cases. We always have exemplary service when we visit this location.

RICARDO ESPINA

Today I had a great experience at this store. Nicolas was very professional and knowledgeable, also very helpful. He explained very thoroughly all the aspects of a new plan by T-Mobile. I highly recommend this store in general and Nicolas in particular

amira yassine

Very rude hispanic woman working there, no class, professionalism or customer service skills. As a former TMobile customer service rep, i can only say people like her should be filing paperwork at a desk and shouldnt be dealing with customers.

JUICEY BAHAMIAN

JESSE WAS A EXCELLENT EMPLOYEE, HE MOST DEFINITELY TOOK MY WORRIES AND STRESS LEVEL AWAY. I WAS AMAZED ON HOW FAST HE SOLVED MY ISSUE AND VERY PLEASED; ON THE KNOWLEDGE HE RECOMMENDED TO ME SO I CAN GET MY RESOLVE ASAP!!!!!!!!!!!

Joseph Perez

I went there to exchange my note 7 and they would not let me use smart switch and had the safe locked and could not give me my phone and had me wating for hours for it before I had to leave. The guys name was Marcus.

Yolanda Gates

This was the most professional TMOBILE store that I have gone to. There was A+ customer service. Angleie was friendly and lots of product knowledge. I would recommend this store for your cell phone needs.

A Private User

HORRIBLE CUSTOMER SERVICE! If I Gould give negative star that would be more appropriate. Do not go in there. They dont tell you everything up front. They are not NOT a corporate store so be aware!

Amanda Charlemagne

Just bought the new Samsung S7 and I am very happy with my purchase. Gregg and Joe provide excellent customer service and were very thorough. Definitely my favorite T-mobile store!

Randy Joyner

I love T-Mobile, hate going to their stores. The store is great for picking up extra accessories, but lines are too long. Its more convenient to get things done online.

Woody Cheshire

This store charge me an extra $20 upgrade charge for a phone that I already had when they had not charge me the same charge when buying the same phone a week before.

OSCAR DIQUEZ

We had a problem ( generated by others) with two lines and Joseph did an amazing and professional job, solving it. He went beyond what anyone could expect .

Hammington Boon

Bought my iPhone from their and the customer service was A1!!! Especially Yvonne shes the best ever, if you need help with anything ask for her.

Horacio Vial

Todo estuvo fantástico. Muy cordial y simple.

Richie Padu

Why would you leave one salesman to handle the store if he can only do one thing at a time? Terrible management and people skills.

Irene Ramos

Go see Jesse. He is very helpful and patient he knows what he is talking about. He should have a card with his name on it

Frankie Orfeo

Got my iphone6s here with no hassles. Joe was a huge help and made the process very smooth. planning to upgrade soon!